Appliance Service Center

OUT OF BUSINESS. If you call the number listed for Appliance Service Center, you will be connected to Mr Appliance. They told me they purchased the phone number from Appliance Service Center. Mr Appliance now covers Santa Cruz County. Hopefully they will prove to be better at customer service than their predecessor. They are highly rated in neighboring counties. Time will tell!

Go somewhere else!!! Only had to use them because it was a warranty fix. Zero customer service and phone rep is not customer pleasant! Gave them diagnostic code from machine expecting they would arrive with part on my first 3 hour wait. Nope. Came out looked at diagnostic code and then ordered part. Manufacturer said the part ships within 3 days but they set-​up the next 3 hour window 2 weeks out. Came with wrong part and now another 3 hour wait and another 2 weeks.
If I could have given this assignment to my go-​to guy, I would have had an operational machine 5 weeks ago. Glad I’m not paying the bill because 3 visits and weeks and weeks of waiting is unacceptable. Run! Give your business and money to someone who cares and wants to provide a quality service.

I have a sub zero frig the ice maker stopped working They came out and determined I needed a new ice maker

We used Appliance Service center a couple of years ago & we’re very happy so called them again when our washer broke again. (Different problem.)
The gentleman I spoke to on the phone was very friendly & scheduled an appt. for the next day. It was going to be very expensive for the parts so we decided to not make the repair, but the techs were great & agreed that was probably a good idea! And, I got a follow up phone call to make sure I didn’t want the repair, and the man who called me also agreed that getting a new machine was the best choice! I appreciated not feeling any pressure at all. Hopefully our new machine won’t need any repairs, but if it, or any other appliances do need some work, I would not hesitate to call them again!

Same day appointment, 5 stars. Courteous and efficient telephone rep, 5 stars. Part is on the truck, 5 stars. Clean and couteous technician, 5 stars. $ 199 labor for 5 minutes in my home and 100% mark up on the cost of the little part, Not Cool. How about a fair price for us that are out of warranty?

Just go somewhere else. They were so rude to me today that I cancelled my appointment, even though I desperately need my washer fixed as a mom of two young boys. I originally had an 8 – 11 appt window and was flexible when they had techs call in sick. But naptime is not negotiable in my house and the latest I can push it is 1:30. Although I was assured that a tech would be here at the start of the 11 – 2 window, by 1 no one had showed up and my youngest had already fallen asleep. When I called for the second time to get an update, the guy was completely dismissive, contradicted earlier info given to me, and was unapologetic about the inconvenience and error. He acted like he was the disgruntled customer, not the service provider.
Sorry that your techs called in sick on a holiday weekend, but don’t take it out on me. You just lost another paying customer.

Have been using the Appliance Service Center for years. They are awesome and would highly recommend them. Have had some difficult jobs and they are always professional and their work is excellent.

After waiting 4 weeks for there appointment for between 9:00 am and 3:00 pm September 3 2014 they not only did not show up they didn’t call or confirm that we had a appointment. And I can’t get a answer when I will be able to use my 3 month old kitchenaid stove again.

At first I was nervous about using them BECAUSE of Unilocal reviews but Kitchenaide was paying for the part and we had to. Was I pleasantly surprised!
They gave me a range of 1 – 4. Brian showed up at 1:45 and introduced himself in a professional and friendly manner. He reviewed the refrigerator’s problem with me and told me what the issue was, what he would do and how long it would take-​1 hr. He brought in a moving pad to protect our floors when he took the freezer door off to work on the freezer. He was done and on his way at 2:45. Additionally, he determined it was clearly a design defect and was covered by warranty even though our refrigerator is more than 3 years old. It could not have been a better service call.
Additionally, the gentleman who does the scheduling was very helpful. Calling Kitchenaide was a nightmare– it took 4 phone calls, waiting 45 minutes on hold each time (I managed that frustration thanks to the speaker phone but still had to hear their insipid music and constant reminders I could schedule this online which I couldn’t since I was calling about their screwup) Once I called Appliance Service Center directly, he helped me deal with them as much as he could. He even called me directly after another hour on the phone with Kitchenaide for approval for the service call, he saw on his computer Kitchenaide cancelled the work-​order right after my call. He just took care of it– I didn’t expect he could do anything and didn’t ask. He even thought to ask for my phone number ‘just in case’.
Super service all around for Appliance Service Center. A minus 5 for Kitchenaide, but thats another story. (And there was more)

DO NOT USE THIS COMPANY!!!
They are EXPENSIVE, RUDE, and DISHONEST. They charged me $ 134.95 to come to my house in the San Lorenzo Valley (About 15 minutes away from Santa Cruz — whoopy) and the technician spent about 15 minutes figuring out what was wrong with my Wolf stove. To replace 2 of the burner ignitors, a spark module (?), and a 2-​person stove removal fee, it was going to cost over $ 900!!!
I said NO WAY, called their office to make sure I wasn’t having a bad day-​dream, and the guy on the phone, Brad, who must have been the owner, said «If that’s what the technician said its going to cost then thats what its going to cost!» Wow, way to insult my intelligence Brad.
I paid them their absorbent $ 134.95 for spending 20 minutes at my house to fix nothing. I ended up calling Derricks Appliance who only charged me $ 180 for EVERYTHING! Only one ignitor was bad and the other burner was just dirty. No spark module needed.
My advice to anybody needing appliance repair is call anybody BUT Appliance Service Center. The are over priced and have no idea how to treat a customer.

I was quoted $ 250 for the replacement of the broken ice maker. Not one but two vans and two repair guys came out. It took the guys longer to get out of the car and grab tool bags then it did to say bad ice maker and it will cost $ 380 and we do not have the parts and we could do it next week. That was a $ 130 more then I was told. Then, when I said I needed time to think about the total cost the repair guy said it would cost $ 120 to flip a switch and tell me it was broken. I already new that!, they left sad and silly. I had already gave ASC, what was wrong and the model of the fridge number and serial number. If it only tock the repair guy one minute to say you need a new ice box, why did they not just insist in replace it and charging me the original cost prior to them showing up??? Do not use ASC or Appliance Service Center. they suck!

The first time I used Appliance Service Center (ASC), a tech came to diagnosis our washing machine issue. He just turned the drum and said it needed a new rear tub and a inner spin basket. It would cost $ 1,378 to repair; parts $ 674.90 and labor $ 644.90. He was in the house no longer than 6 minutes. It was required that the $ 94.95 house visit bill be paid immediately – NO BILLING. If I were to proceed with the repair the $ 94.50 would be applied to the repair. Needless to say, I paid for the house visit and then purchased a new and highly rated washing machine for $ 803 from another company. There was no time estimate to justify the $ 674.90 labor charge. I can’t imagine a skilled technician taking more than 2 – 3 hours to make the repair. If it took the maximum of three hours, that would mean $ 225 an hour labor charge – 2 hours, $ 335 an hour. Outlandish in my book.
The second time I called ASC was for our Wolfe cooktop. Just the labor to replace the cooktop would be $ 425.00 (the $ 99.95 paid house visit would be deducted from the labor charge). In and out door time was less than 35 minutes — exactly 17 minutes to install and the remaining time for paperwork before leaving. (Yes, everything was timed.) The tech was very nice, efficient and did a great install. Nonetheless, it could not justify the labor charge. I called ASC to inquire about the labor charge. I was told that the tech was highly experienced and could do an install in ½ hour where another tech would take 1 ½. I was told the labor charge is what it is and it is the same if it takes 5 minutes or 5 hours. Unfortunately, I don’t feel the billing practices can be justified.

PAY ATTENTION TO THE ONE STARS
My Review was removed because of it’s Date yet it is still relevant. «Use These People At Your Own Peril». How they remain in business totally amazes me. My Neighbor called them tonight and had second thoughts about using them. She sensed there was something wrong and backed off. We are all slowly but surely getting smarter.

The person who answered the phone was so rude I didn’t even make an appointment. I wanted to talk with someone about the appliance problem so they could have the part with them when they came, something most repair shops do. But he said that wasn’t possible and if I had questions about my stove I should call the manufacturer.

I called ASC for refrigerator repair; out of four calls, they were the only company that could come within the week, or would work on our refrigerator. Was nervous about using them because of some of the other negative reviews here, but didn’t really have a choice. All of my calls to them went well, and no one was rude or unprofessional. A good experience there.
I had an appointment for 9 – 12, and I called to confirm in the morning, and see if the window could be narrowed down a little. They told me 10:30 — 11:00, and the technician (Rommel) was here right at 10:30. No complaints there; another good experience.
Rommel was great! Very knowledgeable, professional, and friendly. Gave us a quick rundown on how things worked, and diagnosed things very quickly.
Overall, I had a great experience with this company and would not hesitate to call them again.

Total pros. We’ve been battling with Thermador on repairs to an out-​or-​warranty but still very new range. Their authorized service provider delivered both poor customer service and incompetent technicians. We finally called ASC because Thermador mentioned they used to be the local service provider (until ASC dropped Thermador, imagine that).
ASC came out, Scott diagnosed thoughtfully, ordered the right parts, kept us posted on arrival and installed them promptly. The previous techs had not installed the jumpers correctly on the board, so Scott adjusted them on the existing and left me with the newly ordered board just in case. When the old board with adjusted jumpers still failed, Rommel came out (for free) and swapped in the new board.
During both visits they each went above and beyond — putting anti-​seize compound on the gas jets, highlighting how I could prevent rust on the burners, swapping out the temp sensor, leaving me some extra screws and offering advice on how to keep this thing healthy — all gratis. We are sorry we didn’t call them the first time!

I called on Friday for an ongoing problem I was having with my WOLF oven. I got an appointment by Monday between 10:30 am to 1:00 pm. Rommel was here by 10:45. This was the 1^st time Appliance Service Center looked at it. Rommel, the technician, was AWESOME. He found the problems with the stove right away and repaired it. He then took his time in tested every aspect of the oven, range, mechanics, heat sensors, running it for quite a while making sure it was a proper repair.
As the oven was running he gave me valuable tips on how to clean keep up and maintain the rest of my appliances. His advice alone was well worth the service call.
What a valuable employee Appliance Service Center has with Rommel. Don’t let this guy get away.

Our washing broke while in the middle of a load. We called them to come out which they did promptly. It was $ 100 to inspect and bid the job. According to the guy, it would cost $ 750 to fix our washing machine. We paid the $ 100 and told him we’d think about the repair bid.
Here’s the problem, he opened the front loading door (which we were unable to do because the machine broke) a couple times to inspect it, then closed it when he was done. We asked that he could at least open the door again so we could empty out the load of wet stinky clothes in it. He declined and left leaving the door locked. After paying $ 100, at least he could help us out with that. Now we have a broken washer full of water and stinky clothes that we can’t get to.
Now that’s service!

Amazing AS ALWAYS!
I called on a Friday afternoon and requested a Monday morning apt to diagnose and repair our broken dishwasher. I was given a 9am — Noon window which was perfect. Rommel showed up during the given time. He was pleasant and efficient! He explained what was the issue with my dishwasher (which happened to be an easy fix requiring NO parts) and even he advised me on possible issue we had with our dryer (issue happened over the weekend after I called for appt.) — which was right! He charged me no additional fees since the dishwasher was not a lengthly repair and only required 10 mins of his time. Given that we are a growing family with not a lot of extra cash — this was ACES in my book!
I 100% recommend this team and ESPECIALLY Rommel!

Wow! I had a telephone conversation with these guys that was surreal– after having a rather rude and completely unprofessional attempt at pin pointing an arrival time for the repairs, I still made an appointment… Then I thought to check the web for a reference… Looks like the rude phone behavior is just how these nitwits roll.
Thanks for the heads up, next time I research first and call.
Ultimately I had Coastal Appliance Come out, and had a fab-​u-​lous experience with service and timely service without being chained to my home phone awaiting the service gods.