Best Western Plus All Suites Inn

STAFF DOESN’T UNDERSTAND WHAT «DO NOT DISTURB» SIGN MEANS
Because we are constantly working, my partner and I like to sleep in late on our days off. So I specifically asked at the front desk if we could get a late check-​out and was told that 12:00 would be fine.
I put a «Do Not Disturb» sign on the door anyway, but housekeeping ignored that and knocked loudly at 11:00 am.
Then, at 12:10, another staff person came by and knocked to tell us we were late checking out. We said we’d just be a few more minutes. He came by a few minutes later, knocked, and then barged into our room without waiting for us to respond or answer the door.
When I complained to the manager, Maria, she tried to justify this employee’s actions, rather than apologizing. She is obviously encouraging the employees to treat guests rudely.
We have been to plenty of hotels, and left a little bit past the checkout time, and we have never been harassed like we were here.
Also, other people have mentioned that this place is good for families, but if you want to sleep in, the rooms are not well soundproofed and kids started screaming and running up and down the halls at 9:00 am.
We will never be back.

I give this place two stars only for the fact that it’s close to Pacific Avenue (the main shopping and downtown area). Here are the reasons I disliked it:
The parking garage that they give you a parking pass for is extremely small and narrow. You can’t get in and out of your car if you park between two cars because it’s a horrible design. Not nearly enough Parking for the amount of guests it can receive.
The guy at the front desk was not very welcoming. «Give me a minute» was his first sentence to me as a I checked in and he continued to repeat that three times when I patiently was waiting to check in.
The hotel is next to a busy road so you won’t be able to sleep with the windows open unless you don’t mind the sound of traffic.
The bed was very hard, luckily we were only there for one night.
The television in the bedroom area was very close to the floor on a small entertainment center. Why don’t they put it on a table so you can actually see it when you lay down? Also the screen was splotchy white and ruined any show you were watching.
When I called to ask front desk where the ice machine was since there weren’t any signs he said «I dunno should be right there».
The phone in the couch area worked but not the bedroom area.

I love this place!
My wife and I at least once a year take a nice little day trip to Santa Cruz and we usually end up staying the night. This Best Western is where we ALWAYS stay! I am so glad we found this little gem because you absolutely cannot beat it when it comes to price, friendly staff and clean rooms.
5 star hotel? Not even close, but it is very clean like I’ve said before. I wish I would have got some pictures because the rooms have been recently renovated on top of already being nice prior to renovations. The lobby staff is super nice, friendly, and accommodating. No hassles.
The location is nice also because it is far enough from the beach to keep the price very affordable, but at the same it is just a 3 minute drive or so. With it being a little farther from the beach, you are also closer to the freeway to get home, so maybe that is a plus for you!
My wife says she maybe wouldn’t want to stay here for a linger period of time, but if you need a room for just a night or too you really can’t beat it! Give them a shot at this little Santa Cruz secret ($ 70)

Excellent for what they are. Front desk staff was super friendly & upgraded us to a suite with a jacuzzi, much appreciated! Room was clean and well maintained.

Maria at front desk rude and incompetent. She needs a ‘back office’ data entry type job or something. She is not suited for the public. Beds are old and uncomfortable. Hotel is noisy with kids running around and it’s just not a good place to stay. The location is on a loud street and is not a nice part of Santa Cruz.

Kudos to both Ms. Maryana A. and Maria from Best Western Plus All Suites in Santa Cruz. They both were exceptionally helpful with our reservation, questions and needs during our stay. Our room was excellent — clean (most importantly), very comfortable and very quiet — everything that we could have looked for. Again, would not ever hesitate to stay here again; worked very well for a base for all our hiking trips! And, no — no vested interest in this establishment, we just believe in kudos where deserved. Thank you for making our stay very pleasant!

My family and I stayed here for a wedding we had in the area and based on the reviews, it seemed like a decent place at a decent price. The staff was friendly upon check in. We could tell that the place had had some renovations but could definitely use some more upgrades. Our room was on the corner of the property, right by the streetcorner so we heard the traffic through the night and even the beeps of the crosswalk, but the rest of my family, who stayed on the other side of the property said they couldn’t hear anything. Beds were a little springy but not horrible, I was able to get a decent rest.
Parking can be a bit of an issue here, especially when coming back at night. The garage is pretty tiny with super tight spaces. Thankfully, one of the staff saw our struggles with the parking and helped us get our car parked safely. They’ve got a breakfast as well, not too fancy– scrambled eggs, bacon, make your own waffles, bagels, cereal, etc.- but a decent variety of breakfast options. Free wifi as well here, which was nice.
Overall, it was what we thought it was. A no frills place, pretty clean, and reasonably priced for Santa Cruz hotels.

Worth every penny. The rooms are clean and the ameneties aplenty. The breakfast is more than your average cereal and orange. Most of all the staff is amazing. Clearly well trained in hospitality as a concept instead of duties and function, these guys bend over backwards. I was here with a rowdy group who i expected to have security called upon… and we did. But the security guy, josh b. Was so accomodating, considerate and genuine about serving OUR needs as well as the other guests that I watched one of my group, a rowdy, anti authority biker, be humbled, quiet down and go buy the security guard some food out of respect. I was blown away.

Great place to stay for the family holiday! We got one of the suites, with one king and pull out couch/​bed for my son. Was great size room with a small divider wall between the bed and pull out couch, so we were able to watch tv while our son slept. Nice fridge and microwave too. Everything was clean. Breakfast was great, make your own fresh waffles, fruit, bagels, toast, yogurt, cereal choices even eggs and bacon. Also saw that they had laid out board games in the lobby for kids, cool idea.
Location: its not really near enough to walk to the Boardwalk/​Pier with a small child for lunch/​dinner, but there is a nice diner near by: ‘Santa Cruz Diner’ which has a great selection for lunch and dinner (& breakfast too).
Ample parking lot, which was great.
Special mention for Ashley, she was a very helpful employee at the front desk, check in was fast and easy!

I had read the reviews and I had some concerns but booked the weekend of September 25 – 27. I wanted a large room with a jet tub. Made my reservations thru Expedia. Starting the week of September 21 I started calling. Each time I called and each day I called, (Tuesday twice and Wednesday once) I spoke to Clara. She was very nice and patient and answered all my questions. We arrived early at around 230 and Ashley checked us in right away. She let us pick either the second floor or third floor went over all the rules gave us keys and wished us a happy stay. She also told us she would not be there after 3:00 p.m. but told us who would. The hotel was very, very warm which is what one of the reviews had stated. Our room keys didn’t work but Vance, the maintenance guy saw us and assisted us right away. His key didn’t work either which made the whole thing funny. He got us situated, keys working and in hand and off he went. Our room was very, very warm and the refrigerator smelled so bad and was off. I called down and spoke to Maria and she sent Vance right up. He turned on the air (I was trying a different location and station) and he disinfected the fridge and turned it back on. They turn them off between bookings.
All and all it was a pretty great stay. Always someone at the front desk. Continental breakfast was amazing. So a big thank you to the staff, Clara, Ashley, Maria (who was with us the whole weekend) and Vance! Customer service was amazing.

Stayed with our children and was so impressed by clean, spacious room/​suite! Perfect for families with kiddos! Updated rooms, clean and quiet at night. We never heard anyone else all night. Comfortable beds. Games in lobby that kids can take back to room or play on tables in lobby. Breakfast was good, but no omelette station.
Hallway carpet was buckled in several places on third floor, which could be a trip hazard for elderly.
Friendly staff that offered great suggestions for yummy restaurants! Would stay again for sure!

Do not stay here. yes its close to the beach but nothing works correctly here. the elevator broke while i was in it and our toilet broke and nobody came to fix it so we had to check out and
is a dump.

I rarely give such a low rating because each place is someone’s livelihood.
BUT
The service here was so poor!
I waited in the lobby for 2 hours AFTER check-​in time for my room to be ready. I had brought my kid straight from the beach with the intent of getting her showered and back out to our next event. We missed the next event. They offered us a shower in the work out room, but there was a man working out and no door on the shower room so my kid was not comfortable showering.
All the time I was waiting for my room to be cleaned there were people cleaning in the lobby. Good management would have reassigned them to clean my room and get me out of the lobby. There were others checking in during that time who were told to come back later as their rooms were not yet cleaned either.
The room itself had an awkward layout. It was a King/​Queen suite. The small living room portion had a window to the hallway, which was weird. The hallway to the bedrooms was where the desk and the door to the bathroom were so if someone was at the desk or the bathroom door was open you could not pass. With four people in the room this made moving about the room a lesson in polite manners.
But the WORST part was that we were offered no redress for the 2 hours we spent in the lobby. Upon check out I asked for a 10% refund, the amount of the time we paid for, but did not have access to the room. The front desk manager told me it was no problem, but since I booked through expedia it would have to be processed through them. Upon returning home from vacation I called expedia, who called the hotel and they denied the refund. Expedia ended up giving me a coupon for a future booking, but this hotel TOTALLY failed customer service.

Shower clogged! Asked them to fix it in the morning. Got back in the evening and it wasn’t fixed. I was told to use the gym shower. Waking up at 6:00am to use the gym shower isn’t going to work.

Ok, where to start. I’ve been a Best Western card member for 7 years. Usually dependable rooms with a fair price.
So, no parking. Are you kidding me? The lot was full each night and we were told to park on the street and schlep our bags to the parking lot lower level door which was stuck shut. Then we had to walk up a level, still carrying bags, to the first floor. Then there was the jacuzzi that was out of order for our full stay. That is generally the one thing I really look forward to. So? Hell no. Santa Cruz has many, many other choices.

Our room was nice, seems like it was refurbished recently. Bathroom was nice with skylight and walk in shower. No view really except for the local business across the street. We did find a silverfish on our sheets the second night. Little bit of a negative. But not that bad. The breakfast is great, we took advantage of that both days. The only other downside, and this is becoming prevalent in every hotel I stay is the «free» internet. I wouldn’t even call it high speed because I think it was slower than dial up. It basically doesn’t work. Our cell service is a little weak too so this was fairly disappointing. I think the hospitality industry has some room for growth in this area collectively. Otherwise pretty nice place.

So first let me start off by saying I had a really difficult time on figuring out how to rate this… is it possible to rate it a 3.5 star??? My BF say 3 I said close to 4…
ANYWAYS…I should also note, I’m a tad spoiled when it comes to hotels because I’ve been lucky to have friends and family that work in the industry at marriotts & Hilton’s and have primarily stayed at these types of hotels. I’ve never stayed in a best western, nor stayed at any hotel in Santa Cruz. Which I gotta say finding a hotel in Santa Cruz was hard, everything was expensive and looked ghetto.
So wth that said I was pleasantly surprised with this hotel. It could be maybe I had really low expectations with this hotel since it’s a best western and since everything in Santa Cruz looked horrible from the reviews. We got a got renovated room so the room was super clean, which I didn’t expect. The beds were somewhat comfortable but I assume it’s because they were new. I have a feeling in a year they probably won’t be as comfortable. The pillows sucked though. They definitely need better ones. The other part I found odd was where the room was located. It had an emergency exit on the opposite side of the room from the entrance that spilled out onto the hallway. To be honest I was not sure how I really felt about that, other then it was just weird.
The bathroom was nice, but that shower stall had no door which looked really fancy but that’s gonna cause problems later with all the water spraying outside the shower.
Having the room as a suite was nice because it allowed us to put our 7 year old girls to bed early and then let us watch tv with out having the tv blaring out loud while the girls are trying to sleep.
So with that said it’s a really nice hotel if you got kids. Not to mention they have games and coloring books you can borrow for the kids. BUT NO POOL. Just a spa? We didn’t get to test it out.
The breakfast was one of the areas where I was disappointed. The eggs were gross and the sausages were ok. The waffles were neat but didn’t taste all that great and the coffee was really really watered down.
The real downfall about the place was the parking. Horrible parking. I am hoping through the remodel they will fixe that.
The staff were super friendly, I had no problems with check out and whenever I needed anything they were pretty quick to respond.
& Its located in a decent area, close enough to the boardwalk and downtown.
Sooo All in all I think If I needed to stay in Santa Cruz again I would possibly book here again.

Great hotel with staff that can not be matched!
As a frequent visitor to Santa Cruz I have been to many hotels. Use to spend most of my time at the Holiday Inn Express however that location in Santa Cruz has dropped off and service is lacking so decided to stay at this Best Western.
Newly remodeled rooms were offered with tons of spaces and a huge walk in shower. Was able to get all the local deals as well from the awesome staff. Special shout outs to Maryana for helping us with dinner, Cindy for her warmth towards us, and Clara for all the easy around town info. When we needed to reach out to the General Manager Lacey she helped us promptly and helped us find great local winery deals.
Notes– huge walkin showers, clean spotless new rooms, and staff that make you feel at home are all the reasons to pick this hotel over any others.

Poorly furnished rooms. No where to put things. Our room had a jacuzzi tub, very deep and nice for soaking, but the jacuzzi part did not work. The room was quiet and we slept well the one night we stayed.
The hotel is in walking distance of the beach and Boardwalk, but it is indeed a long walk and not along the best streets. I would not recommend making the walk with small children.
There are a variety of restaurants within walking distance for lunch and/​or dinner. The hotel serves a very nice breakfast in their lobby.

This is a clean hotel with suprisingly spacious rooms. A standard room comes with two queen beds and a pull out sofa. I was shocked that the room had THREE sinks!!! Incrediblly ideal for a group of girls. There is one in the bathroom, one in the vanity in the bedroom, and one in the living area. There is a cozy dining table with four chairs and a mini fridge. Overall, a very functional and comfy room.
There is free underground parking, but on the weekend it is VERY limited. Also, the spaces are very small, even for compact cars. Or perhaps in my situation, this struggle was a result of my entity as an Asian female driver.

Schönes Hotel mit geräumigen Zimmern. Nur scheinen es noch nicht lange Nichtraucherzimmer zu sein, zumindest roch es so. Internet ist gratis vorhanden, ebenso wie ein Rechner mit Drucker, was bei vielen eTickets praktisch ist. Tiefgarage ist auch sehr geräumig. Frühstück ist nicht herausragend aber ok.