Cardiff Pest Control

Cardiff is a great company. Very thorough and fair. I have been using them for general pest control for numerous years and they always take good care of me. I highly recommend them. Billy their exterminator is great.

Had a rough start with communication on the part of one service guys. Talked to the manager and he wanted another chance to do the job right. I agreed and had a good experience with Ken who analyzed my rodent problem and offered me an affordable solution. Solution in progress. Good job Ken.

These guys are awesome! I had them out to our house to give me an estimate to treat a carpenter ant problem. They easily could have quoted a job but instead let me know it was a minor problem. He gave me what I needed to treat the infestation for no charge at all. I tried to pay him but he refused even though he came all the way from Santa Cruz.
What great service, just another example what a great community we live in and why I love living here. It is hard to find honest companies you can trust. If anyone is in need for a good pest service please look these guys up!

Cardiff offers a Pest Control & Termite Service. It is known for it’s Pest Control
but it also offers Termite Services. We recently used them for our termite problem.
We noticed a lot of droppings in our garage and while termites are everywhere we knew
that seeing that many dropping we had a issue that needed to be addressed right away
We called Cardiff and got a wonderful response and an appointment right away.
Michael Reid inspected our property and gave us options. We decided to tackle it by
tenting the house. Our objective was to be pro-​active by tenting the house and trying to avoid any major repair expenses to the structure.
I have heard horror stories from friends. about tenting a house so it was very important to
get a really good local company and that’s why we chose Cardiff. This is a locally owned
company with a great reputation and has been in business in our area for 30 plus years.
We wanted a company that would take care of our house and us as opposed to a big name corporation where we would just be another number.
This is a major project for homeowners because you have to pack up all the food, medicines, plants etc. Basically, anything you consume and remove any living items, pets, plants etc. The office Manager, Sara, was a tremendous help and held our hand during the whole process. She was very patient with all our many questions and concerns.
The crew that tented the house was very professional and took great care of our
property. The price was very good and we were very happy with the whole process.
especially with the five year guarantee
Cardiff Termite & Pest Company was an excellent choice, our house was well taken
care of as were we with Michael Reid and Sara. looking after all our needs and concerns. With all that said, I can highly recommend this company for any Termite problems.

I had just been totally abused by another «NOT 4 Less» termite local company when selling my old home, so I was prepared for a difficult time with my desire to tent my new home in Aptos. The neighbor directly across the street tried the orange oil, but then had to tent, anyway, to actually kill all of the termites. My new home has a tile roof and I worried about damage while loading heavy loads of tenting materials. Ryan from Cardiff spent a lot of time with me to explain everything. Fumigation is a very specific business with different licenses than normal pest control, and that is why pest companies sublet that part of the business. Most tenting companies are from the bay area, and I was pleased to hear that a Watsonville company would be used. Every appointment with everyone was on time. A team of up to ten workers were absolutely professional in every way, and I was very happy with the entire job. There was no serious landscape damage and only six ceramic tiles were damaged on my roof, and I replaced those myself after buying them at Western Roofing in Watsonville (see my review for them, too). Sublet through Cardiff saved me 20% over the bids that I obtained directly, and I was happy to have them ultimately responsible. Too bad that I will not need their services again for another ten years!

Billy patiently gave me expert advice regarding a rat infestation in my crawl space. He even took the dead rat out!
I was in major freak mode, so it was great to have a calm professional assess the situation.
Several highly respected pest control companies in Silicon Valley (where I lived before) recommended Cardiff, so this company has a great reputation among its peers.
Cardiff is the best!

Tenting a house for termites is mandatory if your selling it, even if you can’t see evidence of termites yourself. Believe me. If you are required to have a termite inspection at time of a sale, the inspector will find termites. If your getting your house tented for termites and your not selling it, get ready. It’s a completely exhausting experience with all the prep you have to do. Removing from the house or double bagging all the food, (except canned goods) removing house plants, removing pets, finding a place to stay for two nights and three days, prepping the yard (get ready to lose plants and bushes less than 18″ from the house). It’s not something you want to do often and most warranty’s don’t extend longer than 5 years.
We got bids from 5 different providers. They all use the same insecticide and there are only a handful of companies that actually do the work. Most just sell the job and some other company does the actual tenting. You can forget about all that hype about Orange Oil. At best it’s a spot treatment, meant to be used in a relatively small area of isolated infestation. Except if you have a stucco house, then it can’t be used at all. Its very expensive. For the price of spot treating a small area, you can treat the whole house with conventional methods.
Between the 5 contractors we talked to, pricing was all over the place. They all do the same work, using the same poison and many use the same companies to do the tenting.
Some use a lot of drama to try and convince you that you need to do this. They actually try and scare you into believing that the house is going to fall down if you don’t. Others educate you to the life cycle of this bug and you get a good idea how they get from one house to another, why some areas are more likely to have them, why treatment only slows them down, but nothing short of the radiation from a nuke bomb is going to terminate the species from the earth. And then, many are proud that they have been in business since the beginning of time.
I knew my garage was dinner at this point so I didn’t need to get sold. My house is stucco inside and out so I didn’t see any evidence there but the cost difference between doing the garage and not the house wasn’t worth the risk. I wanted to kill as many termites as possible for the lowest price and deal with a person/​company that seemed reasonable, relate able and as well inspire confidence that they can do the job without any glitches.
Enter Mike Reid, owner of Cardiff Pest Control. He didn’t try and scare me into tenting, he didn’t try and sell me his company based on how long they have been in the business either. He was pleasant, easy to talk to, matter of fact, And he had the best price. Cardiff was the last company I talked to and it was clear to me who to use. Typically I disregard the highest and lowest bid and deal with the middle, but not this time.
When we were ready to schedule the office staff was also ready, available (No voicemail or long waits. A human answered every time.) and professional. When show time came, the guys showed up on time, on the right day and ready to go to work. The warned me about various plants and talked to me about different areas of the house and how they were going to manage various details. It was all good.
This is not a pleasant experience. It’s very disruptive and you have to do a lot of work to get the property ready. Using a good company can make all the difference. I would advise you to shop around before making a decision. I would encourage you to give Mike at Cardiff a call. It went well for us and I don’t believe it was an accident.

Ken came out the day I called. He was informative, helpful, and very professional. Overall a great experience!

No Love, Lets see if the competitor can help me.
I tried to set up an appointment with the company to have work done, however they said they would call me 8 – 9 am and never did. I called back to confirm later that day and again they said they would call me Monday 8−9…to my surprise and thank goodness I wasn’t holding my breathe they didn’t call. Guess my money isn’t green enough. Now instead of the tech calling I’ve asked the owner to call me… any takers on if this will happen?

Ryan was incredibly helpful, needed to call a tech, returned a call immediately, and got the tech out to handle our mid-​landscaping yellow jacket nest emergency first thing the next morning (when the buggers were calmed down and not swarming) — I am very pleased by their responsiveness and reasonable pricing. A 30 day guarantee makes things even better! Human beings answering phones, getting right back to us, pleasant attitude, taking a card over the phone days later… just a very easy and pleasant experience during what could have been an absolute nightmare CF.

My experience with Cardiff was a complete joke. We have had a rat problem for months and called Cardiff to help us. Their guy Billy came out and told us he didn’t see any entry points around our property, but didn’t attempt to go under our house, etc. He told us we had a rat problem … no sh$%! Then explained that we would need to get traps, etc. Really? This is what we get for spending over $ 100? Now I need to find someone who can really help us. Thanks for nothing.

I called and someone from the office called me back within 30 min. Ken showed up 30 minutes later. He was patient and took his time following me around our property inside and out as I explained the ant infestation. We then sat down and Ken explained the service very thoroughly so I felt comfortable with it and completely understood. He got started immediately. Great service! He then even answered a mole problem for me and recommended some great places in the Santa Cruz area who could help me.

I’m sorry, but my experience with this establishment was sub-​par. Seldom did a live human ever answer the phone. I was constantly put into VM during business hours, did not receive call-​backs in a timely manner and sometimes not at all. I finally had to get in my car and drive from my Rio del Mar residence to Cardiff in order to speak to a live person. I was never offered an apology or explanation for such poor customer service and ultimately gave my business to another company for the removal of a raccoon living in my attic.

I am very loyal Cardiff customer. I have now worked with the company three times and every time customer service is excellent while my properties no longer have termites! From the boss to the workers to the admin secretary — they all are highly professional and easy to work with! They answer any questions, make schedule adjustments, and are fast and efficient. Thank you, Cardiff!!!

I had called Cardiff because of the great Unilocal reviews. Thank you for a great company that didn’t disappoint. By the time Ken came by several of the issues had cleared up; but he was more than helpful giving us more information on products that we can use in the future. Ken even showed me how to set a rat trap and collect the rats so we did’t have to have a follow up visit to retrieve the dead ones. Living in the mountains, there are always issues and we will call Cardiff from now on. thank you so much!

Ken Walton came out today to evaluate our pest problem. He was very thorough and very honest. He didn’t try to sell us any expensive treatments that we didn’t need, like other pest control companies might do. I would recommend him highly.

Can I give ten stars? It’s not every day that you encounter a company that won’t try and sell you stuff you don’t need. We called Cardiff to set up tenting for our new home since it has never been done and the house was built in the 40’s. Unlike the other companies we called, they suggested first coming out and doing a cursory look around to see if there was anything worth being concerned over. At the end of our meeting, Michael said that if we felt like spending the money he’d do a tenting, but that it really did not seem necessary and that the house looks clean. He said that if we found a problem later on, spot treatment might be a better option. Thanks for helping us save almost 2k, Cardiff!

Ken came out the day I called because of an ant problem. I am so appreciative that he could fit me in right away.
He walked me through everything, gave me some lower cost solutions, and was very helpful. I would call Cardiff in the future for anything I need done. I would highly recommend it to others.

We thought we had a termite problem, we know nothing about termites other than the fact that they aren’t something you want in your home décor inspiration. Michael showed up to check out our issue, we were relieved to hear we don’t know what we are talking about and don’t have termites. I have never been so thrilled to be dead wrong. I usually know everything about everything so it’s rare. We are thrilled with the honesty of Cardiff and their staff and have decided to do monthly pest control with them b/​c we were so happy to have them. Thank you Cardiff and thank you Michael.

A relative was staying at our vacation house in Santa Cruz and reported a bunch of live and dead beetles inside. Fearing the worst, I contacted Cardiff to check it out. I was coming in from out of town and had a tight schedule, and they were very accommodating in setting something up quickly.
Ken Walton came right on time, checked it out and told me that the type of beetles I had would not harm wood or people. He said he could spray the house and nearby trees, but it would be a waste of my money since the beetles have a life span of just a few weeks and would soon be gone. I decided to save the money. I offered to pay Ken for the visit but he declined. He also gave me some free bug advice for problems I have at my other house.
I highly recommend Cardiff. They are responsive, honest and know their stuff.