Cimarelli’s Laurel Plumbing

I’ve managed to have two plumbing problems in the last month, one a leaky shower valve that I was unable to repair and a hot water heater problem. In both cases Cimarelli’s sent competent technicians that resolved the problems efficiently in a timely manner. If I have any more plumbing problems (I hope not), Cimarelli’s is whom I will call.

Leaking water heater, yikes! Called the regular folks (great place; not named here tho’), they didn’t have their water heater guy available. Recommended Cimarelli’s. They were able to schedule a 2 – 3 hour arrival. Ruben arrived EARLY. Got right to work but took time to be personable as well. Whole job under estimate, very satisfied with the availability, workmanship, product (American Std 40 gal) and price. Will use again, for sure. Thanks so much Ruben! –And thanks for putting up with Dug the Pug who really wanted to be your assistant today :)

Cimarelli’s is a family owned business and you can tell, they made me feel like family, they have been out to my house twice now to fix my washing machine and check the garbage disposal and then to fix a backed-​up toilet. They are extremely professional and have a great «can-​do» customer service attitude. I highly recommend them to anyone in the Santa Cruz county area.

I called other plumbing companies, two never called back, one came out and looked at the job, said they would come back with their boss, two weeks later, nothing. So I called Cimarelli’s, based on pretty good Unilocal reviews. Reuben came out and fixed the leak in no time. He was great! Will use them again. Fast and efficient!

Called several plumbers about having a gas line installed in my kitchen. Cimarellis’s took the most time to give a detailed estimate. The guys were very knowledgable and thorough. Their price was almost half of the other quote! The same people who provided the estimate came back to do the installation. They were very professional, had a nice attitude, and we’re very easy to work with. I will definitely call them with any future plumbing needs.

fast and efficient! had a broken toilet and he fixed it in about 20 min!

I have used Cimarelli’s for over 10 years and had been happy with their work until one incident recently. Had a toilet plugged, Reuben sent his helper to the roof to unplug through the drain pipe while he worked on another toilet that had a leaking screw. The bill that came later was over $ 245. Without asking my permission, Reuben had changed all the fill valves, flush valves, flapper, the whole nine yards inside the toilet tank. Materials came to be over $ 80 and this is for a 50 year old toilet. Had he asked me, I would have told him that I have extra fluidmaster kits in the house and all the other parts that he replaced.
I was out of town several days after the service. When I came back the toilet was clogged. I called Cimarelli and was told that their work wasn’t guaranteed. I told them no one had used the clogged toilet since we were all out of town. They didn’t budge. I called another plumber, turned out the clog was not cleared the first time around and I had to pay to clear the clog again.
In view of this experience, I would not use Cimarelli again and I am disappointed that they treat their old time customer this way. BTW, when I insisted, they did take off $ 70 off my bill but I had to pay $ 170 for the work they did (without my permission) on the toilet. I am very disappointed since I thought I could trust them not to gouge their long time customer.
I suggest to everyone that you tell any guys working on your house, to ask your permission before going ahead to replace anything, otherwise you would be receiving a shockingly huge bill.
ETA: I just learned that Reuben is now the part owner of Cimarelli. That explains the change in attitude.

Cimarelli’s has been great for me over the years, nothing but positive experiences in timeliness, expertise and fair prices. They’d get a fifth star if they had email.

These are my go to plumbers. Just terrific, nice, tell you what is going on, options, reasonable price and they are well stocked. Can’t do better in Santa Cruz. Going to have them back very soon to put in low flow toilet. Thanks to all who work there… you are tops in my book.

I was very pleased with the service I got from Steve. He was very knowledgeable and was quick with the work that had to be done. The only thing that I can say, that I did not like, was the mark up on the items he used.

My hot water heater stopped working and 2 guys came out about an hour later.
The guys fixed my water heater and gave me good advice at maintaining it.
Steve and Ruben were awesome!

I have used Cimarellis for years, and in general — they are great, on price and good at what they do. You can always run across an odd employee, but they have been efficient and honest — and always on time. I have tried other area plumbers, but always come back to this company. :)

These guys replaced a heater thermostat that now sounds like a jet engine when it is turned off and only the pilot light is left running. Not to mention they have it attached with bailing wire. When I called for an explanation, I get someone on the phone who was very short on the phone explaining that is the way it is. This guy clearly did not want to come back and fix his very very sub standard work. I would recommend a 4 year old to do a better job than this plumbing outfit. These people suck!!!

Love these guys! We trust no one else. Once we called another local plumber who sent out someone who perhaps should have still been apprenticing rather than out on his own. In two hours, the solution he came up with was several hundred dollars, so we declined. Called up Cimarelli’s and their guy had the problem solved in about 15 minutes for a fraction of the price.

I’ve used Cimarelli’s for many years now: always willing always reasonable, always competent and most of the time, with a smile on their faces. What more could you ask of your plumber?

Used Cimarelli’s due to the Unilocal reviews ans was not dissapointed. Fast same day service and reasonable cost. Worked with our schedule and finished the job easily and quickly. Would absolutly use again.

Excellent office staff and service. The plumber showed up on time, worked efficiently and solved the clogged toilet problem within 1 hour. They were clear and accurate about expected costs — $ 140 total with travel — what a deal.

Excellent quality, and fast and reasonable (one half the cost of another plumber’s estimate).

We’ve been using Cimarelli’s for 15 years. We don’t have to call them often, but whenever we do, they’ve been able to solve our problems quickly and efficiently.
Excellent, professional service. These guys know what they’re doing, and have reasonable rates.
It’s always a pleasure to deal with Cimarelli’s.

The bath tub was backing up, and the outdoor shower. So we called up Mr. National Chain of plumbing (who we happen to have a 15% discount with) to come in and fix the problem. All it needed was a simple snaking. Or so we thought. In comes Mr. National Chain of Plumbing and tries unsuccesfully for *TWO* hours to fix the problem. In the end, the plumber determines it’s a break in the pipes and brings his supervisor out to assess the situation. A day later, we’re handed an estimate for over $ 2,000.00 in repair work, and a diagram of the pipe system under the house, which happens to be COMPLETELY WRONG.
At this point, the bath tub in another bedroom had begun backing up too. Worst of all, we paid $ 175.92 *after* our 15% discount to Mr. National Chain of Plumbing and the problem wasn’t even fixed.
In frustration and exasperation, we called Cimarelli’s Plumbing on Laurel Street. Our plumber arrived, took a quick look at the bath tub and outdoor shower and asked if he could get on the roof. The roof? Huh. So he pulls out a ladder, climbs on the roof and commences to make lots of really loud noise for the next 20 minutes. I figure he knows more than I do, so I patiently wait while he does his thing. 20 minutes later, he comes down from the roof and heads to the bath tub. Sure enough, both of the tubs are draining perfectly! In 20 minutes he fixed a problem that it took Mr. National Chain of Plumbing 2 hours NOT to fix. Wow. I’m suitably impressed at this point, and gushing with thanks.
Then he heads to the outdoor shower. This is the shower that, acorrding to Mr. National Chain of Plumbing, has a break in the line. 10 minutes later and our Cimarelli’s man has fixed that too. We are told there is no break in the line. Just an inept plumber who apparently, doesn’t know how to properly snake a drain.
In the end, it only cost 30 minutes of our time and $ 144.00. The drains are back to their normal, happy selves and we have been saved the frustration and expense of a major pipe repair (a major pipe repair, I might add, that never needed to happen!)
Cimarelli’s is an honest, family business (since 1925!) Next time we have a plumbing issue, I am not wasting my time calling Mr. National Chain of Plumbing. Instead I’ll call the family business, and expect to be wowed once again.