Doc Auto

I am happy to let everyone know how great my experience was with Doc Auto. My visit was started with a very knowledgeable service writer who answered all of my questions in a professional manner allowing me to be confident in the service to follow. Each interaction with employees was very pleasant and an obvious attention to detail stood out to me as I found my service to be completed on time without any complications. I recommend anyone who asks to the courteous, knowledgeable staff at Doc Auto… Special thanks to employees that made my visit hassle free and in time… Thanks !

Doc Auto is a great place to take your vehicle for repairs or oil changes. Scott did the much needed work on my Ford F150. He is knowledgable about different makes and models of cars and trucks and therefor can trouble shoot problems. The customer service is excellent and Scott’s wife Joellen provided me with a ride home and a ride to retrieve my truck when the job was completed. The price for the repairs was fair and reasonable. My 2001 truck runs great now. I will recommend Doc Auto to my family and friends.

Friendly and thorough! I’ve both left my car for several days of major repairs and sat and waited for a couple hour turnaround. Doug is great at regular updates and clarifying the work that’s needed versus what can wait a while. The clean bathroom and free wifi in the waiting area are a plus! Even loaned me a car while my vehicle was in the shop. I’ll definitely keep coming back.

Doc Auto just finished a routine oil and filter change for me and I’m very satisfied. In the past they have helped me with smog checks and also steering problems on my old 1963 Chevrolet. I believe the work is professionally done and competitively priced. They have a large, comfortable waiting room you can use or take their shuttle back home or to work. Don’t forget to sign up for their Rewards program. They do their best to take the pain out of car problems. Richard P.

went back after my painless fender bender… for a 30,000 mile service.
On time, did a great job… no problems… they have my business for a long time now. Way better price than the dealer.

Doc Auto did a fantastic job and really helped me out smogging my car. They were extremely helpful and seemed family-​oriented inside. You can find a coupon in the Sentinel for $ 20 off smog!!!

Great customer service every time! I appreciate that they take to time to explain all repairs and options and are always available to answer any question or concerns. Very professional and friendly staff

This is the worst shop I have ever used. Was charged several hundred dollars over the estimated cost and even charged for the «free» brake inspection. When my car was returned to me the directional tires I had them rotate were on backwards and they would not correct the problem free of charge so I had to pay another shop to do so.
Very poor service and dishonest!

Obviously, I cannot get a working smog station in this town.
Walked in, and the smog tech is on vacation. @(*)&(*)#&!)(*&#)(*&!!!
But the nice lady at the front desk was nice enough to refer me to another smog station so +2 stars for the help. However, the smog station was kinda far. –1 for that.

Please be advised: This business is not one to support. They are not in their integrity and do not support their customer when asked for understanding, compensation and professional support. I have taken my car to Ken Potts for years, but on 2 recent occasions, his mechanics sent me on the road with incredible dangers beneath the hood (and tires) that had just been (supposedly) diagnosed by them.
I have had to get 2^nd and 3^rd professional opinions about the 2 incidents from local Santa Cruz mechanics, who know Ken and Doc Auto, and confirm that he should take responsibility, and be held liable for damages; that he should feel CONCERN for the safety (or lack thereof) of his customers when sent out on the road after being diagnosed in their shop. Instead, Ken’s staff was not only rude and unwilling to listen, but would not even compensate for what should at least help them save face.
As a woman on the road in the middle of the night, in a need of a tow truck on 880 with auto shops closing, no one to call, smoke coming up from the hood, only one hour after my «safety check» at Doc Auto, they would not even replace the oil that blew out of the gasket because of their negligence and claim that I «have something against our guys». I am shocked by their refusal to even listen to my need for their support (being near tears when speaking with Ken, didn’t seem to make a difference). Do not support Doc Auto with your dollar. Currently being reported to Bureau of Automotive Repair, State of California.

Well, they SEEMED nice enough, but I got shafted there. They had this come-​on smog check for $ 29.95, but said my car failed 2 «monitors» incomplete. I was supposed to drive my car around to complete the car self-​check, but hours
of that didn’t help. However, after taking my car to another place for smog,
they said that old model car was OK with 2 incomplete monitors, it PASSED smog
and I’m out $ 35 or so at Doc Auto and a couple hours of driving. They say they
are using new machines that fail cars, and the other place that passed probably had an old machine. Doesn’t matter to me, I’m out $ 35 and going there was a waste for me.

Its harder to find an honest auto mechanic than it is to find a decent physician… Look no further! Whether your car/​truck/​van needs an oil change or major engine work– the crew at Doc Auto treat you and your auto with care.
I go to doc auto for both routine maintenance and to have these honest, hardworking folks track down that mysterious «check engine» light, occasional engine knock or funny wiggle in the suspension. Where others fail to find and repair these types of problems, doc auto succeeds. Their diagnosis is accurate and the estimates are spot on.
Thanks to the folks at doc auto for appreciating me as a customer. See you in 3,000 miles!

We had a very positive experience here. Broke down after hours, had our car towed to doc’s overnight lot, and they looked at it first thing in the morning. They figured out what was wrong, tracked down the parts we needed, and were very friendly and helpful in advising us on what all of our options were. Thanks!

Very friendly business. I missed that my vehicle registration needed a smog and was only in town for one day. I ran in and they totally rearranged some repairs and squeezed me in. The waiting area was super comfy and they had a huge selection of magazines! The guys were funny and courteous. Thanks so much Doc Auto for saving the day!

My skid guard/​plate had partially broke loose and was scraping the road. I discovered this late on a Friday afternoon. I am new to the area and I really needed a fix before my road trip I was taking on Saturday. I called Doc Auto and made an appointment later that day. The receptionist was kind and courteous over the phone. I was able to bring my car in just a half hour before they closed. Scott greeted me and promptly took my car back.
After about 20 minutes, he said that it was a really easy fix and that he wasn’t gong to charge me. I was so relieved! Doc Auto’s staff is trustworthy and isn’t in the business to give you services you don’t need! He could have easily charged me some stupid amount for screwing in a few bolts. I admire and appreciate the integrity of Doc Auto. I will definitely be going back if anything else happens to my vehicle.
Thanks Doc Auto!

The folks at Doc Auto are just lovely. I took my car to Doc’s for a second opinion after I had taken my car to another repair shop and was skeptical about the quote and diagnostic. Doc’s came highly recommended by my sister and her housemate, so I came in with my sister … and the mechanics seemed downright happy to see us. The desk service is patient and kind, and the mechanics fixed my clunky old Cavalier up for a fraction of the price quoted by the other shop (it turned out that half of the things quoted by the other shop weren’t necessary). Most importantly, they explained what they were doing and why … and I believed them. Knowing that you can trust the business makes spending money on repairs infinitely less painful.

Great customer service, so sympathetic, helped me when I was in a moving pinch and were stellar. Have used a number of times and they are honest with their pricing and I don’t worry about having to take photos of the van in case I get charged for damage that wasn’t mine. Love them and the staff.

Incredibly customer-​service oriented, courteous, cool, and honest. Scott and Smitty have my car-​related loyalty for the rest of my Santa Cruz life. I am timid about mechanic because I don’t and never have owned a car, so this experience was such a relief.
I was car-​sitting for a friend this summer and came in for a simple smog check. While they were running the test, the smog machine broke. It wasn’t their fault and they were apologetic, so I decided to wait it out. After much back-​and-​forth for 2.5 days trying to get the smog machine technician to fix it and the machine breaking AGAIN, I became a little frustrated in feeling like I was being strung-​along. At that very moment, Scott called me and said they were done! AND they gave me a huge discount because of the inconvenience (which again, was not their fault at all). He was also incredibly helpful pointing out some other issues with the car, but so no-​pressure about it.
Bonus Points: This probably doesn’t matter to most people, but he also said he bikes to work every day. I’m a bike commuter and so appreciate that. A car mechanic who bikes to work! How awesome.

I have a 2010 Mini Clubman. I’d been taking it to Pleasanton to have it serviced by the dealership, but it’s so far that I wanted to find somewhere closer.
The brakes needed some attention, so in addition to the regular service, they put new shoes on the brakes. When we got the car back, it was as though they hadn’t bled the line after they’d replaced the brake shoes. I had to pump the brakes many times to get the car to stop, and while I was at a stop, my foot would sink all the way to the floor. I took the car back the next day, and they flushed and replaced all the fluids and made sure to properly bleed the lines before returning the car. Apart from the normal wearing-​in that new brake shoes need, it all seemed fine, until I was coming down a windy mountain road (all roads leading to and from my house are windy mountain roads) and the ABS alert light showed. The manual says that the light means that the antilock brake system has failed, and that I can’t trust my brakes on windy mountain roads.
Feeling done with Doc Auto at this point. It would have been faster to make the drive to Pleasanton and have it done right the first tine.

Huge thank you on behalf of one of my friends.
My friend was stranded and I had to use my triple A card to get their car towed. These guys actually had a better warranty than the triple A card, and they found the part required for cheap. so my friend paid less than the original quote. Friendly and efficient service.
Help out local business. these guys are awesome!