Extra Space Storage

Mike and Cassandra are really great. You can tell they take their jobs with high esteem and are hard working employees. Thank you for you work and kindness. Excellent storage facility

Outstanding customer service and attention to detail. The yard is kept impeccably clean and security is of the highest priority. I highly recommend renting a space here. I have been extremely happy in all regards.

Great service and what a clean facility! I loved storing my stuff here. Cassandra and the manager Michael were so accommodating and helped me out on several occasions! Love this place… The employees actually care!

Thank you for making the process smooth easy and pleasant! Got a Great deal on first month free!

Micheal was very helpful with my move-​in process and made it very easy, seamless, and pleasant.
The facility is clean, easy to access, very secure.

Michael at this location is great! He was helpful and showed me more than one unit so I could be sure that all of my belongings would fit in the right storage unit.
I got the perfect space for my stuff and even though I didn’t plan on it, ended up moving my things in after 9:00 pm and couldn’t figure out the light, Michael came out and showed me how it works. I feel like my things are very safe at this facility and I trust that Michael is the best on-​site manager in the area. Trust me I did my research and drove around and talked to people. I’m glad I chose this facility!
Very friendly, professional :)

I rented a space there less than a month ago but so far the experience has been great! Manager Michael and assistant manager Zachary have been attentive, extremely accommodating, and fast to respond.

During a move to Soquel from San Francisco, I had to store all my personal belongings for 6 months as my new home was being finished. I was happy to find Extra Space Storage because it was so close to my home. Imagine my surprise when I returned after 6 months to find ALL OF MY BELONGINGS DESTROYED BY WATER DAMAGE. My $ 6,000 rug, all my personal art and paintings, boxes of personal items, destroyed. That «1 free month» was certainly a false economy. If the storage units are not waterproof — what exactly are we paying for? I’d have done better leaving my stuff in a friend’s garage. When I complained to management, they literally said TOO BAD — I SHOULD HAVE PAID THEIR EXTRA INSURANCE FEES. They were not willing to do anything to help out — no apologies, no refunds, and no attempt to make it right. If you read the other reviews, there’s also clearly a rat problem in this facility — the city should step in and shut this place down before they destroy anyone else’s belongings.

Big Plus — Super nice & helpful people on site during regular business hours. Bathroom available during regular business hours as well.
The second floor units seasonally can get very warm or cold. They are less expensive than first floor units which maintain a more even temperature.
For several days the strong odor from dead rats made it difficult to spend any time in the unit. This was the only time in the one year we have used the unit. I was told that the rats were drawn to something in a unit and the unit can only be opened by the renter or with permission of the renter. In this case the renter was difficult to reach. I have been told that increased efforts are in place to mitigate the rat problem and it would of great help if the access doors to the building were not blocked open.
The gates have no way to be opened during a power failure. Even during regular business hours the personnel report they have no way of manually opening the gate. This has been inconvenient as several times have been blocked from exiting until power restored. What would happen if a person had need of medical attention and was trapped behind the inoperative gate? The local personnel passed on my concern to the management. I never heard back from them.
My rating would be 3 stars if the gate problem was fixed.

I stored many valuable items including furniture, blankets and clothes here for the summer. When I initially saw the unit it looked clean, but when I went back a few months later to retrieve something all hell had broken loose! When first entering the building I thought that they were playing a sea animal soundtrack over the intercom system bc i heard chirping sounds coming from all directions. When I approached my unit I was overwhelmed with a strong odor, not unlike cat urine. When I opened the door to my storage unit it was like being hit in the face with a big bag of used cat litter! I immediately realized that smell was in fact rat urine as my belongings had been ravaged by rats leaving little holes and LOTS OF POO AND PEE! Then it occurred to me the «animal soundtrack» was hundreds of rats surrounding me carefully hidden by the thin metal walls. Needless to say I was appalled… ONE that it could get this bad in a few months of absence and TWO that they would fail to inform their customers of such a disaster occurring. Given some advanced notice I could have saved more of my belongings. As I started to immediately empty the storage unit I simply started chucking whole boxes into the garbage out of urine soaked disgust. NEEDLESS TO SAY DON’T RENT FROM HERE UNTIL THEY SOLVE THIS COMPLETE INFESTATION PROBLEM…

Rats destroyed several hundreds of dollars worth of furniture. We spend countless hours cleaning the urine and feces off of our plastic containers, which, thankfully, protected most of our stuff. Found two dead and one live one. The district manager offered no concession. We got out immediately.