Advance Auto Body

A few weeks ago my car was hit while at a red light. I can honestly say that I never thought my car would look the same again. It had substantial damage to my right rear quarter panel as well as to most of my right rear suspension. Mercury had suggested Advance Auto Body to me, and since I’d had a smaller job done by them a few years back, I decided to go back. Gerry is the owner and was my contact through most (if not all) of the process. I was constantly updated through out the process, which I really appreciated.
I just recently got my car back, and it looks as good as it ever has. They went above and beyond. The welds to the quarter panel were seamless. The lines are 100% straight, and the paint looks like it did when I bought it new. They even made a point restore the finish to my headlights. It was a job I had neglected over the years but was certainly a finishing touch I really noticed and appreciated. They made no mention of this either, I noticed when I brought the car home. That’s the kind of good business that brings lifetime customers. Thanks to Gerry and all his excellent staff for bringing my car back to life.

Brought in my 2013 Camaro it had a damaged bumper and needed a new windshield. When I picked it up, it was sharper than ever with brand new parts from the dealership. The paint matched perfectly. Very professional and nothing but great work here. Highly recommend this body shop.

Work done before expected date of completion. They did an excellent work on my f250. Very satisfied. Thank you guys.

Paul C. Rear end damaged covered by insurance. Detailed written upfront estimate. Due date and updates provided on line. Auto looked like new in damage area. Auto fully detailed out. auto completed prior to due date. 100% satisfied. Thanks

Had my car repaired here through insurance. Kept me updated with the progress about every other day! Detailed the car inside-​out! Looked like it came out the dealership. Would recommend!

They want $ 25 for an estimate they will only give you a verbal if you don’t want to pay the $ 25 but say it gets applied to the work if you choose them.

Another great experience when dealing with AAB. Gerry is very helpful and personable, treats customers as individuals and not just dollar signs. Quick service, dropped off our car in the morning for a quick paint job and the car was returned by the end of the day. I always recommend this company and I will continue to bring my business as well.

This shop has been my go-​to shop for oil changes. First time experience was great, wish I had Unilocal around then so I could leave my happy, nice review. I tried to make an oil change appointment 6 – 7 months ago, called in, spoke to the appointments person (female), she was always good about getting back to me with an appointment date and time. I would drive from San Diego to here on my way to my parents in LA to get an oil change done. Then Gerry called me one time stating my Monday appointment would need to be cancelled but he would not be sure until monday morning. So not only are oil changes not provided on weekends like the business card stated, my «weekday appointment» is not guaranteed either. The first time Gerry said his technician had a family emergency and I was completely understanding, and took a day off of work for no reason but I knew it was not his fault, he would call me back to reschedule, he didn’t. I was in need of an oil change and paid for it somewhere else. Called last week talked to the receptionist, she gave her answer about calling me back with availability later that day. She didn’t call… then she didn’t call the next day. I called back, Gerry answered. «Hi Gerry I was wondering if I could get another midweek oil change since your store is not opened on weekends and I need to come in during the week, can we do Monday morning» He replies, I will have to check and see can you do another day. I know he doesn’t have a lot of clients waiting for oil changes, does he not want to open his shop for me or hire someone to do oil changes who know. What really ticked me off, is the same excuse he used last time. «Chantelle, I am not sure if Monday works, my technician has a family emergency I think the funeral is Monday, etc etc etc» like he thought the same B.S. Excuse would work with me again. I am through with this place taking my business to Firestone where they smile, never push any services, take appointments online and are opened 7 DAYS a week because I cannot be available ²⁴⁄₇ for Mr. Gerry and his business to decide when he can take in clients. No time for that kind of crap! Sorry Gerry your technician is NON-​existent, I am not taking your lies anymore, neither any of your clients should be. DO NOT GO HERE!!! If this post doesn’t convince you, I wish you the best. I will be complaining to the living social/​groupon business that allows you to pre-​purchase your 3 oil changes/​tire rotations and has Gerry’s business listed there. The shop is UNRELIABLE, UNACCOUNTABLE, and they lie to you about stuff!

This place is the most unprofessional auto body shop I’ve ever been too. They are the only body shop that will have the receptionist take pictures of the damage and then write you up an estimate based on the photos taken. The girl taking the pictures failed to take a picture of damage to my headlight which resulted in giving me the run around. Don’t go here, there are way better auto body shops out there… take my advice on this one. I will be letting mercury know how bad they represent doing business with this shop!!! sarcastic receptionist.

Finished a week early and looks brand new.
Thank you for the great work Advance Auto Body. I appreciate the great communication through out the process. Thank you for handling all the insurance paperwork and communications.
My Rogue looks as good as the day I bought her brand new. Thank you for taking the time to do all the little details. It was a true pleasure to work with the staff. Very professional and customer service focused. I would definitely use them again.

Bought a coupon for 3 oil changes for $ 30 and was surprised at the extra included freebies (2 free tire rotations, 2 free flat fixed, more). Set the appointment and even though it was a little out of my (I live in Eagle Rock, the shop is in SFS), it was definitely worth the effort. I have a 2012 Accord so I know there shouldn’t be any mechanical issues. They performed the oil change and tire rotation as promised and did not try to tack on any other mechanical issues, other than mentioning a dirty air filter (true), but I already bought a replacement K&N filter at home. Very friendly people within a professional, comfortable environment. I have no trouble returning here and recommending their establishment for this type of service. I feel I can send my girlfriend to get her car (2012 Accord) serviced without them taking advantage of her (that’s my impression, but if she comes back with a rebuilt engine, I was wrong)

After a few weeks or month of putting off writing a review I got to say that Gerry came through and did an excellent fix on my Honda fit. Thx guys

Had my car repaired here through my insurance, prompt service and kept me updated. I was very pleased with the service and how my car turned out. And, to top it off, I was pleasantly surprised (made my day!): they had detailed my car inside and out! That was so nice of them. Didn’t feel as bad for having to pay a high deductible.
I will bring my car here next time!

I took my car to this Body Shop for minor accident repairs because it was approved by my insurance company (Mercury) and it was convenient for me. The repairs took what seemed like a long time (over a week) but I’ve heard that body shops are notorious for this. However, the car looked great when it was returned to me! I was very pleased with the work on the bumper as well as the full detail. Advance was very informative and sent multiple estimates to my email which was very convenient. I liked all of the updates that I received via email and from Maggie the receptionist. It is obvious that the staff strives to offer excellent customer service. The only negative thing was that they told me my car would be ready at 2:30 and when I showed up then it wasn’t ready for another half an hour. This may have been out of their control though.

Snooty and sarcastic receptionist.
Slow service.
They’re an insurance shop, so don’t be surprised by sticker shock when they hand you an estimate for repairs.

I just bought a car from these guys. Really good to bargain with. Hope the car isn’t crap so I don’t have to change this review. Gerry was the man. his dad was hilarious. Offered me a stack of free habib CDs if I bought a mercedes. I got a hyundai elantra instead.
Highly recommend these guys.

I agree! Defenitely the best auto body shop i’ve encountered. Other shops make such a big fuss if you have to bring it back for their lack of quality work, but these guys received an A+ for customer service and workmanship. My car wasn’t too damaged, however they weren’t just going to cheap job of it, they ordered brand new parts and got it done for me before the estimated time! Maribel and Jerry are great!
Highly recommend them.

Advance Auto body has been so good to my husband and I on two different occasions.
First of all, Jerry, the owner is super friendly and always stays in contact through the process of your car’s repairs.
Secondly, they do really good work. professionals can’t even tell if our cars have had body work done on them or not. the work is so clean.
Another great thing is that they are helpful beyond the norm. Jerry talked with the insurance group that was providing coverage and convinced them to provide better parts and to fix more than the claims adjuster would agree to (even after we called the claims adjuster and his supervisor and requested new parts be put on our new car of under 30,000 miles instead of used parts. they refused. ugh-​who puts used parts on a brand new car?). Jerry convinced them to provide better parts. He is awesome!
Anyways, all this is to say that… Advance auto body does great work, has great service, and goes out of the way to provide you with a satisfying experience.