Bioshield Paint Co

For perfect painters, the perfect paint
Several months ago I purchased several colors of Bioshield paint on the recommendation of a real estate agent whose opinion I respected. She vouched for the quality of the colors and the absence of any toxicity in the paint. I purchased four custom colors and the basic white in quantities I considered sufficient to cover my walls.
I applied initial coats of each paint to the respective rooms and found areas on the following day, as I usually do whenever I paint, where the paint job needed to be touched up. In every room except the one in which I did no touch up, the touch ups dried to a shade lighter than that of the underlying coat, creating splotches. In other words, the entire paint job of the room was marred. The only room where I did not have this issue was the one in which I did no touching up at all.
I brought this issue to the attention of the vendor, Rudolph, the creator of this clay-​based paint, and sent photos of my results. I asked for a refund for two of the three custom paints. This is how he responded: «Just in general, applying a coat of paint and touching the missed spots up is not really something that we recommend in any of our literature. As a matter of fact I find this to be bad painting practice. We recommend two coats of paint and NOT one coat with later touch-​up. With touch-​up you change the light reflection of the paint coat and therefore get the results that you are showing in your photo.» He refused to refund my payment for the paint, laying the blame for my results on my painting technique.
I used to work as a painter and never experienced a problem with touching up except with the most inferior paint, which my employers didn’t use precisely because of the additional costs of painting over an initial coat. We touched up regularly; the second coat regularly dried to the tint of the first application unless the painting application was really poor.
If you think touch ups should be addressed with an entire second coat of paint, then by all means buy Bioshield paint and pay the very high prices Bioshield charges. You clearly are a superior painter and require only the very best paint at the very highest prices. If you have any issues with the paint, think twice about requesting a refund or credit; know in advance that the problem with your results already lies with you. Ask for the warranty for the paint if you like when you’re purchasing it, just to hear the sweet words. They’re elegant, and they even sound sincere.
I give two stars rather than one because the colors really are extraordinary, just to be fair. If you’d rather skip the rest of the superior Bioshield painting experience, however, go instead for Benjamin Moore’s Natura Zero VOC paint, which is less expensive, covers beautifully, gives off almost no odor and touches up without a hitch. That’s what I did in the end, happily.

9 or so years ago I found Bioshield and purchased a non toxic varnish or sealer for the interior woodwork in my passive solar home. The product was excellent, as was the service.
My home is a soulful, artistic, expressive, pioneering creation. I neglected it’s needs due to financial constraints for 10 years.
Just had an amazing stucco job on the exterior, and the same crew is renewing my cracked, aging beautiful interior Adobe! Yet the colors and shades of adobe are vastly different, which I am stressed & angry over still eager to remedy.
I called my old friend the Mudman, a highly soulful Poet, Shaman & Renaissance Man who plays with Adobe as an outlet for helping self and others heal through connection with our living earth! I told him of my Adobe challenge. He suggested I call
I called and spoke to Shannon who will send some clay based paint samples to me. Ahh, now I am really inspired. I believe this would be the most excellent solution and would honor the integrity of the living earth of my home.
I am so excited I asked BioShield to send samples to my Contractor, Alvero at Blu Sky Plaster. They are an amazing team. Yet living in the Mecca of artists and Mystics, as I do, I want these amazing Artisan’s to have access to this stellar line of Earth Friendly products!
Awesome!
Thank you!

I have worked with Bioshield for years. I am a Builder in California, and we have used their products extensively. We have had consistent success with the paints, stains, and all forms of the penetrating oil and sealer waxes. I appreciate having such a varied and plentiful stock of sustainable finishing options. Please look at some of the work we’ve used their products; including the most pointed LEED Platinum home in the Nation in 2004 (Fonstad Residence). I will mention that we have had shipping issues, but they were generally a request on our end that was most likely unreasonable without paying extensive shipping amounts. Remember, calling direct to a wholesaler is a great option, but they are busy. They have to service thier retail outlets and the call in customers. Let the products speak for themselves. Ill take a day or two late over having to use toxic, petroleum products from the larger construction supply yards any day. Potential customers should know that many stores around the country also carry Bioshield products and for small amounts we have been able to purchase locally.

I am very disappointed with this company and the customer service. First I had ordered samples and some of the colors were wrong. They told me those were old batches from Germany and the newer ones would be more accurate and sent those. After picking the colors, I ordered several gallons of paint and we painted most of our apartment, but the amount they quoted me was off. Not a huge deal. I called back to order more and the owner of the company answered the phone. I wanted to order an extra gallon so I could finish painting. She said she would ship it that day (Thursday) and that it would most likely arrive Monday or Tuesday. It then ended up shipping on Tuesday! My place is a mess, because I’m waiting to finish painting, plus I had moved around my schedule to plan on painting all day Wednesday. On that same phone call, I had questions because her associate and herself both gave me completely different directions on applying glaze to the paint in my bathroom. One of them said to mix it in with the paint and the other one told me to apply it afterwards. She had rushed me off the phone because she needed to take another call and was kind of rude about it, so I just kind of let it go. But after the shipping failure, I decided to call and let her know that I was disappointment and I just wanted to let her know. I am the most calm and laid back person on the phone and she completely blew up at me. She got defensive, immediately threatened to turn around the order (really?) and proceeded to tell me off. I was blown away by this and simply told her to watch for my reviews. I’m still in shock that I was treated like this from a company owner. Oh, by the way… the product is just ok, but it gets dirty very easily and you can’t really wash it. I like the color but the paint is clearly of low quality. The person who initially recommended it was talking about American Clay, but I accidentally ended up finding Bioshield. Oops!

I purchased two buckets of clay based paint from Bioshield last summer (August, 2011) and used it in July this year. The paint did not smell too bad, but there was definitely a smell to it. We thought the smell would be gone in a week or two after using it in a small room, with a fan on and window left open. Boy, after 7 weeks and counting, the smell is as strong as the day it was painted (it can give you a headache). Emailed and called the company 2 weeks after painting, and no email reply, but did get to speak to a lady on the phone. Explanations provided: 1) The paint might have expired since it expires after 1 year from shipping (though this information was never provided during ordering or on the product); 2) That the paint might have been reacting with previous paint on the wall, creating nasty chemical smell… The Drywall was painted typical white before we moved in 3 years ago and it was most likely from since the house was built 20 years ago. If 2) is true, no precaution of this sort was provided on the web or the product either… Left another message on the company voicemail about 2 weeks ago and no return phone call… It has been very frustrating since we cannot use the room. It definitely has back fired on us as I searched high and low for zero VOC paint for a long time before deciding on this product. It would have been wiser to go with the bigger brand low-​VOC paint sold in Homedepot or Lowes… Thought I would share this information so other people do not go through similar headache.