Fairfield Inn by Marriott

IMPORTANT: If you are a person with a disability, BE SURE you get a first floor room — there is NO ELEVATOR in this hotel. There’s a stairwell near the check-​in area, but that’s it. There’s only 2 stories to this hotel, so if you’re on the 2^nd floor, you only have 1 set of stairs to go up.
I’m torn about how to review this Fairfield Inn. It is definitely an older Marriott property, but is very well-​kept. I do love brand new places, but this place was clean and comfortable, and had the most reasonable rate in the Santa Fe area for the time I was visiting.
The vanity /​sink area (which is also the closet area) is very tiny; but, it was functional, and the tub/​shower area size was fine. The room was a nice size and had everything I needed. Breakfast (free) was good. Parking (free) plentiful.
This hotel is on a main street and has lots of restaurants and stores nearby (and I think a mall behind it). It’s about a 4 or 5 mile drive into downtown Santa Fe — all on one street (convenient).
The bed was comfy, sheets clean, bathroom clean.
I am rating it a 5 because there is nothing I can find bad to say about it. Nothing. Oh sure, there are newer, better hotels, but Santa Fe can be expensive and this hotel gave me the best rate. For cleanliness and a decent place to stay, I am giving this a 5.

Our stay here has been very pleasant. The only issue we encountered is that the network plug in the room is busted.
Everyone is incredibly friendly and the service is great. We had good little quick chats with the front desk agent who were always very friendly and polite.
It’s a bit far from downtown, but it’s nice and quiet and easy to access everything.
Something of note: to get here, you need to either becoming in to Santa Fe, or pull a U-​Turn a bit south on Cerrillos. Kind of a pain because you can’t get to the hotel parking lot from the mall.
Over all, our stay was excellent. Great morning breakfast options and comfortable accommodation.

This Fairfield was just OK. I’m used to having things like an elevator in the Fairfields I typically stay at. Service was nice. Breakfast felt a little cramped, as though we were in a temporary space, or a smaller space intended for something else. The whole place seemed very stuffy and warm, and people cheered when the doors outside were open.

Clean hotel. Very friendly staff. Walked in late after 9 hrs driving in snow and was greeted by Steve «Welcome! I’m glad u made it safely!» Full hot breakfast with super friendly Bfast staff. Wud stay here again.

First, this is NOT a Fairfield Inn. If you are thinking of those new, clean, comfortable, not pricey, not Four Seasons hotels that is somewhat Marriott related, don’t think of this place. The furniture would be at home in a Fairfield, and it’s painted, but in its bones it is a renovated motel. As in, literally — a bare bones, maybe 60s style motel with a brand new sign and a famous logo. Think lipstick on a pig.
It is maybe 30 feet off the road. You are serenaded with road noise all night. Just like waves at the ocean, only it’s the rising and falling whine of transmissions.
The parking is absurd: narrow spaces, narrow lanes, don’t bring a Ford F-​150 (I’m looking at you, guy parked next to me taking up 1 ½ spaces).
There’s no elevator to the second floor. Sure, they will help you with your luggage. They better. The staircase is narrow and steep.
There’s no hot water. In the morning, at 8:00 AM, the water is numbingly cold. The answer at the front desk: we’ll send housekeeping to check. No, thanks, I’m pretty sure the problem is not in the shower in this room. I’m in my bathrobe, I just want to clean up and get out of here. Then it’s, «we’re very sorry. The hotel is full. Perhaps if you wait ten minutes it will come back.»
Perhaps if you, front desk, wait ten years, I’ll come back. Don’t count on it.

So I’m not a huge complainer about things but I wasn’t getting hot water in my room, so I just kindly asked the manager working at the front if they’ve been notified of this issue yet. To her surprise it wasn’t and she did her best immediately and took action. She also rewarded me with extra points on my marriott account for the inconvenience, which was very generous and I plan to use the points she gave me on my upcoming vacation. Very nice and welcoming staff here. I would say the furniture needs a little upgrade though, definitely one of the older Fairfield Inn’s that I’ve been in.

Clean room, comfortable bed, a friendly staff, and affordable. It’s located on a main road that has many stores and restaurants nearby. There is also a bus stop nearby that will take you into the old town for a dollar one way or two dollars all day. It’s great if you don’t want to deal with parking, especially on the weekends.
They have an indoor pool with a small lift for people in wheelchairs.

Checked in July 31^st and proceeded to use the much advertised wifi. It was not connecting. The youth at the front desk insinuated I don’t know how to log on and told me «no one else has complained». After 45 minutes of frustration I called again and was told I could use the computers in the lobby or bring my own — where others were logging on with no problem. After 20 minutes in the lobby I heard a couple say they couldn’t log on. Another phone call to the night manager yielded nothing. What would normally have taken me a few minutes to do – make a reservation for my next night of travel, check out restaurant reviews and make plans to sightsee the next day– took three hours. This was the most Marriott points I used to stay in in 35 days of travel and it was very disappointing. Not one of the better Marriotts. The location is on busy road far away from the old town.

This location was not quite up to the standard I expect from Marriott.
When I arrived, I found pubic hairs in the bathroom — in the shower and on the floor. Ick. This really shouldn’t be difficult to get rid of since the bathrooms are almost solid white. Housekeeping throughout the week was below average regardless of the fact that I tipped every day.
They did have a decent breakfast station — fresh fruit, breads, waffle maker, juice and coffee, etc.
It wasn’t atrocious, but since there is a Courtyard just up the street I definitely wouldn’t make it back to this location.

A clean basic hotel and room.
Check in was easy and the front desk staff was pleasant and helpful.
They served a small breakfast in the morning-​cereal, waffles, yogurt, fruit etc
Had coffee and sodas all day.
Not much to say good rate and really all you do is sleep in a room.

Had a specific issue that was unresolved by the staff at this hotel. While affordable, I would not stay their again based upon my interaction with the management of this property which was extremely disappointing.

Good affordable hotel. My room was clean and housekeeping was prompt and efficient. Accessing the hotel is a little awkward as you cannot turn across traffic on Cerrillos, but otherwise this is a good affordable hotel.

Three family members — myself included, but not always together — have been here on three separate occasions between July 2009 and July 2010. It is clean enough but a bit worn looking. No major complaints, just about what should be expected for the price. I’d stay there again.