Jiffy Lube

Went to get a basic oil change and have used this location several times. Staff was very friendly and seemed professional. Everything went good, EXCEPT the next day when we pulled out of our garage we noticed a big pool/​puddle of oil on our garage floor. We immediately drove back to this Jiffy Lube and they checked it out. Told us that the oil filter was not tightened properly… Ummm pretty basic stuff from a LUBE & OIL SERVICE COMPANY… they fixed it and gave us some shop rags and some degreaser in a can after I demanded something to clean up the «friggin» oil spill that was all over our new garage floor (house less than 2 yrs old). We got back home, used a roll of paper towels to do the initial sopping up, then used the degreaser and shop rags. Still slick as hell with a nice OIL STAIN too. Not happy «repeat customers» and will most likely try another company in the future. We are just happy that this didn’t happen on a road trip or this Jiffy Lube might be paying for a new 6.6 turbo Diesel engine replacement and those are not cheap!!!

I’ve been going to this Jiffy Lube, the southern-​most one on Cerrillos, for more than 5 years. They have been consistently professional, fast, and low pressure. They seem to work as a good team and I always leave pleased with their service.

I visited the shop around 11:00 on Friday before Labor day. There were about four vehicles in front of me when I arrived. I was greeted by a service person who took my keys and directed me to the waiting room. He noted that there were free soda drinks and popcorn available at no cost while I waited.
After about a 30 minute wait, my truck was entered into the service bay area. 10 – 15 minutes later, a technician came and shared a printout with recommended maintenance procedures at a variety of costs. He also had removed the air filter for my inspection. I rejected the offers for several maintenance procedures because I knew they were not yet needed as per my owners manual. I did approve the oil change and tire rotation.
The service took another 30 minutes. I observed most of it through the viewing glass in the waiting rooms. Padding was place over my vehicles fender where the oil change took place. I also noted that the technicians took appropriate care as they place the truck on a lift to rotate the tires. The tires lugs were all tightened using both an air wrench and a hand torque wrench. I was unable to observe the setting. The technician was appropriately careful as he moved the tires around the truck and displayed very professional behavior.
The final bill was presented to me and discounts were applied for coupons that I found on the internet. The cost was very similar to what I had experienced near my prior home in Michigan.
Total time was about 90 minutes from arrival to completion. All personnel were very polite and professional.

Went for a simple oil change. Was quoted a price of $ 48. When it was time to pay the price suddenly went to $ 58. When I asked why the price jumped, I was told it was for the oil filter and ½ quart of extra oil. This is bate and switch and the owner should go to jail. By the way, I pay $ 27 in Las Cruces for the same service. I will never go to any Jiffy Lub again.

Excellent service — no upselling, great atmosphere, friendly attendants. I will definitely go back!

I went there to get a simple oil change and oil filter change. When I pulled up there, I told the guy that I needed an oil change only. With regular oil, which should normally not cost more than 25 USD. I even mentioned that I don’t want the wiper fluid filled up which they usually do. At no point during the whole process was I asked if I wanted their $&*?) signature service. When the change was finished and it came to paying, I was astonished when the guy asked for 45.97 USD. Upon my question why it’s such a high price the guy was blabbering something about higher wages in the area and so everything was a bit more expensive there. I was so taken by surprise by this nonsense that I didn’t ask any further and payed and left. My mistake was that I didn’t look closely enough at the invoice which read ‘SS’ for signature service. Which I didn’t ask for and which I didn’t want. Maybe I might not mind if they at least had performed all the stuff that come with a signature service. But they definately did not do all that, so what we’ve got here is plain and simply a rip off. I have read a lot of bad reviews about Jiffy Lube in different places nationwide and so far I ignored it, used Jiffy Lube twice and thought maybe these other people just have been unlucky. But obviously Jiffy Lube’s service IS mediocre and you’re lucky if you don’t have any problems. If I can avoid Jiffy Lube in the future, I definately will. At least I will be very cautious if there is no other oil change service option.