Lucchese

Legendary Quality Boots, But not a good experience!
I, being a first time boot buyer, was measured for a new pair of boots that were going to have to be made just for me. It turned out that the associate who measured my feet was someone of little experience, or someone who hadn’t been properly trained. I waited 6 months for my boots, only to contact the store to find out that there was no record anywhere that my order had ever been placed with the factory. Well, I finally did get my boots. However, as time went by and the boots were wearing in, I was experiencing a lot of foot pain. I called the store and talked with Ann T., the manager. She told me that she had a number of problems that had occurred because of this salesperson, and that even though my «Dream» boots were out of warranty, she would replace them for me, because «Lucchese wouldn’t want me walking around with boots that were making my feet hurt!» I was thrilled! Well, after waiting several weeks for my new boots, I once again called Ann to inquire. It was then that I found out that I was going to get the «run around,» and that she never had any intention of replacing my boots. I recently had the occasion to explain this experience to management in another Lucchese store, and was told that my boots could have been… and should have been replaced, because indeed, Lucchese would not want me walking around in a pair of their boots that hurt my feet! It was the managers call, and she did not keep her word. This is not a rant. I know of people who seem to have been born into this world just to make other peoples lives miserable. This is the only negative review I have ever written.

Lucchese is a well-​known name in the boot world, and for good reason. Their boots are handmade in America, and they come in a variety of materials. You want hippo? They got it. Elephant? Yes, sir. I’ve seen sting ray, crocodile, shark, all sorts of things. Be prepared to pay, though, these boots aint cheap.

Even though this tony boot store on the Santa Fe Plaza is best known for their exquisite selection of exotic leather shoes and boots, there are also a great selection of beautiful men’s shirts, coats, belts and accessories. It might have been our good fortune or good timing but we were able to find a number of very stylish Robert Graham shirts on sale for 40% off (very reasonably prices). I was pleased that the sales associates are very nice and no pressure what so ever. Who knows, maybe next time we’ll save up and go for the boots as well!

We love the boots and my favorite shirt of all time was found there as well. If you want a great western boot, this is the place. The staff KNOW boots. Checking the prices on-​line at other shops, in general, this store is $ 50 above on-​line pricing. You can find better deals on-​line if they have the size you want. We have found that your typical shoe size does not equate to the size in the store. So get fitted at the store then try to find a discount place with your model and size — you could save a bunch. That said, we just spent some dough on a fabulous pair of this shop’s boots because we couldn’t find them on-​line, and they gave us a deal.