St. Clair Properties

I’ve been meaning to write this for some time. I certainly do not like to be one to bring negativity to Unilocal,but sometimes you just need to be heard, you know.
We saw a beautiful property for lease on craigslist, we called the number and after about a weeks worth of back and fourth we were finally able to meet someone there to see it. The woman was nice enough, but was not completely knowledgable about the property– i.e. how old it was and other minor-​ish things. She was slightly condescending at times, but to be honest my husband and I are getting used to that by now among the housing industry here in SF.
All was well and good until Suzy came onto the picture. We had some questions for the owners pertaining to the lease and or possible sale of the property. I received two very lengthy voicemails from Suzy calling from two different numbers. A couple days passed before I was able to reach her back due to scheduling. I wanted to call her while my husband was present so that we could all be on the same page. It was a Saturday around noon. I clicked the call back button from the voicemail she had left and handed the phone to my husband. The ‘conversation’ basically went as follows:
Husband: «Hello we’re calling about (such and such property on whatever st). Are you available to chat with us?»
Suzy: «This is an emergency number and I don’t work on Saturdays.»
Well, I paraphrased there, but I can assure you that she went on and on berating my husband that we would call her on a Saturday and HOW DARE we call the emergency line (as if we had any fkng clue). I had to call her back, I just had to get to the bottom of the situation, I was thinking maybe, just maybe, my husband misunderstood her? Well, long story short Suzy became very defensive and continued to complain about us calling her emergency line, and insisting that she doesn’t work on Saturdays, and even told me to shush and let her talk. ?
I have to say, it’s the first I’ve ever heard of a realtor not working on weekends, or at least on the phone to answer questions about a potential deal. Excuse us! And I want to make it very clear that we have never been treated so poorly on the phone. Unbelievable. WOW. Suzy, hope you have a retirement plan that does not involve customer relations.
I only wish I could find the poor owners of the house and let them know what a witch is representing their property. Glad I found out now before we signed a year lease and got stuck with her. On a side note, there were dead rodents in the house. Not a good sign seeing as they handle all the maintenance.

For a «boutique» property management and real estate company, I expected so much more. I have been looking at properties in Santa Fe for a while and, since I wasn’t familiar with the area and market, turned to real estate agents. I’d like to think other agents conduct themselves more professionally and without such blatant bias.
Initially, I overlooked the slow response to emails (or no response at all) and opted to call instead after waiting several days since I was interested in a few of the properties. Again, communication was slow to respond but Suzy seemed pleasant on the phone and assured me that we could work everything out with what I was looking for and that she didn’t foresee any problems. I really thought, based on what I had seen and just heard that the place would really work.
Well, we went to look at the place and was running about 10 – 15 minutes late and tried calling to let her know. We show up and she’s showing the property to other people (in the middle of MY appointment) and doesn’t even bother to acknowledge our presence when we walk up. Talk about awkward… we were standing around waiting for her to finish for several minutes. When she finally finished she seemed very dismissive towards us as if we were just wasting her time and was a bit snarky for no reason. I can’t remember specifics but I remember thinking to myself, «do you treat everyone this way?»
She showed us the place faster than any other owner/​agent. I just couldn’t get over the feeling that she made it feel like we were a huge inconvenience to her. Regardless, we wanted to the place and she REFUSED to let us put money on it right then. I was in shock, to be perfectly honest. I come from the school of thought that if someone wants property, a car, or a large purchase– if they’re willing to put money down on it then you should take it. But this was not the case here. Maybe she was being loyal to the previous clients (her clear favorite) but that is no reason to be unprofessional and disrespectful. To top it all off, she wouldn’t even allow us to start any of the application paperwork and would «give me a call on Monday.» Well, there was no call Monday and I had a missed call from her number late the next day but no voicemail. It seems if she was at all concerned about customer service or showing the potential clients are valuable, that she could try a little harder and expend the effort to at least leave a message or send an email. I’m not at all surprised though based on how I feel we were treated though.
All things work out for a reason but her behavior and conduct as a professional was abhorrent. The conversation on the phone and meeting in person were like night and day. Thank you very much, Suzy. I will be taking my business elsewhere and recommend everyone else do the same. Good riddance.