Goetz Manderley

I have dealt with these people since 1999 as a tenant and later as a property owner. As it was in the beginning, their continued lack of professionalism, consistency, and kindness stuns. Nothing as shocking as what happened on April 1, 2016.
The smugness, attitude, and breakdown of communication had me walking away; Only to have the woman that I was trying to have a professional conversation with GRAB ME BY THE ARM AND STOP ME FROM WALKING OUT THE DOOR.
You can only imagine my reaction to someone that then tells me to have a seat so she can «help» me. Treating people as hostages is not «helping» anybody. Possibly not feeling as if she is above the law, better than those around her, and honestly LISTENING to her clients is how she should approach the situation; not using force just because she feels she has the right to lay her hands on another person.
When dealing with the public, one should listen, respect, and help. This has not been my experience over the years.
I won’t say the woman’s name. I know who it is and she is fortunate I did not a) call law enforcement or b) use my own force to show her how it feels.
One of the worst parts is that the owner of the place stood by, watched the whole thing, never intervened, and I never received an apology. The entire place has no idea how much that one token of sincerity could have concluded the issue.
I am still not sure what is the worst part: the continued lack of respect that this company shows people, the physical force someone decided that they could use on a client, the owner doing absolutely NOTHING to remedy the issue, or the absence of the apology.
Bring in a friend with you and keep good records if you deal with these people. Many workers don’t stay for long because they move to companies that treat them with dignity and respect. For that reason, you need to take care of yourself because the newbies are in and out. If you do find someone kind and helpful (they ARE there); hope that they stick around.
A concern is that they will now try to slap me with violations on my property as revenge. I am sure they are not so ignorant as to use this tactic as I will always have the law on my side.

1 star is the lowest Unilocal will let me rate… my husband and I own and reside in a condo in the Quial Meadows complex. Recently a pipe burst causing the water company to come inspect because our unit appeared to be using more than 8 times our regular usage. According to the water company, the location of the leak is outside what is considered our property. The management at Goetz wouldn’t listen to reason and told us not only that we have to fix it (which means digging up the landscaping outside because it is not partnof our unit that has the leak) but apparently we need yo have a plmber come and give an estimate so that we can submit it for approval by them… all on our dime! They tried to tell us that even though the leak is not on our property, we still need to fix it! The rules and regulations for the complex state that we are responsible for what is within our walls. It also states that owners have to pay for patio repairs. There are currently about half a dozen patios being replaced. When we asked who was paying for THAT, Goetz said the association was. They skew theor interpretation of the rules to fix their desires. Ugly patios being replaced is obviously important in attracting prospective buyers to purchase one of the condos, while a severe leak underground during a drought doesn’t suit theor bottom line.
When my husband told the SUPERVISOR that this is the worst property management he has ever dealt with, all she could say was «I get that a lot.»

If there were only a way to give negative stars I would give them a –5. I can’t even begin to say how horrible the service received from Goetz has been. Avoid them at all costs. I don’t see how they could have earned 3 stars from a previous review. Mind boggling. I hope the business is forced to shut down soon so no one else has to suffer through the garbage that Goetz Manderley gets away with.

As a previous reviewer stated 1 star is generous for this company. As a loan processor, my dealing with the company was necessary to acquire information for a loan on a condo they manage. I was appalled at the deficient service I received from the community association manager. She was dismissive of my request, stating she could not possibly get that information to me in the next 24 hours. Well 10 days later I still had not received it and when I called to follow up, she said she had lost the original email request and sent me inaccurate information when she did finally reply. Bringing this to her attention, she stated I would need to login to some site and pay for the information I needed to process the loan. It sounds fishy to me.

I only give them one star because I can’t give them 0. We too live in the Arborwalk community this has been the worst HOA management company we have ever dealt with. When we moved in we had bought a foreclosed property. When we inquired about the remote for the gate and the key for the pedestrian gate which was not left by the previous owner, we too were told it would be $ 50 for the remote and $ 25 for the key. Apparently the $ 12,000/mo they get in HOA dues to re-​paint the parking stripes every other month isn’t quite enough for them.
Recently one of the «security» gates to enter the community has been repeatedly malfunctioning. When this happens there is an annoying alarm that goes off and since we live right next to the gate we get to enjoy this screeching every few minutes. Someone came and fixed the gate yesterday. It operated wonderfully for about 24 hours and then was malfunctioning again. We called the HOA a few minutes before 5:00 (Luckily it wasn’t Friday when they close 2 hours after their lunch!) and, as usual, we were told the person in charge of our community was not available. When we inquired if anyone else was available who could help since this is a problem that would be going on all night the lady responded warmly, «No, it’s almost 5:00 you know.» Apparently they are open until 5:00 but stop working sometime before then.
My next resort was to call their office after-​hours to see if anyone will respond after-​hours. Per the message when calling the office, you press #1 for after-​hours maintenance issues and you are told again to «make sure it is a maintenance emergency» to be sure you don’t inconvenience anyone. After pressing the #1 I was transferred to an answering service. After giving them our community information I was put on hold to contact the service person, then they returned to tell me that they didn’t service my city! I asked if they could contact anyone from G-​M and of course, they said no. God forbid anyone should be inconvenienced.
As another reviewer mentioned, we have three cars, our two personal cars and a company car for me. When I called to inquire about the Resident permit they said I needed to come to the office to get the permit. When I arrived they then informed me that I needed to bring all three registrations to prove we had 3 cars. The internal communication is stellar!
This is absolutely the worst management company I have ever seen. As a real estate investor with multiple properties in multiple states I would advise anyone considering using them to stay as far away as possible.

They don’t show properties on the weekend, and they refused to help me see a property on the weekend, even though I am working and from out of town. Inflexible and the lady on the phone was rude.

We recently moved out of a neighborhood that used Goetz Manderley for HOA services. What a completely useless company. When we first moved in, we discovered that the «clicker» used to open the neighborhood’s gate was broken. We went to the Goetz Manderley office and were told the clickers were outdated and there would be a $ 25 fee per clicker to replace them. Really? $ 50 total for the «privilege» of not manually entering the gate code on the keypad?
We were also told that only households with 3 or more cars were eligible for street parking permits, since those with 2 cars would be able to store them in their garages. Seems fair, except that our neighbors had 2 cars and 2 parking passes, as did several other households.
(It didn’t really matter, though, since their only «solution» to the parking issue was to send a crotchety rent-​a-​cop out to write «citations» and offer empty threats to tow.)
The housing development in question, Arborwalk, is one of the many «slumburbs» emerging throughout CA in the wake of the housing crash. «Slumburbs» are subdivisions that were erected (quickly and cheaply) during the housing boom, only to have most of the homes foreclosed on or abandoned during the crash. As a result, neighborhoods like these have seen an influx of low-​income renters and landlords who don’t maintain the houses. Because the houses are so poorly crafted, there’s little incentive to keep them up — the equity won’t be recouped when it’s time to sell.
At any rate, Goetz Manderley never did anything to ensure the homes were maintained or held to any kind of standards. Yards were overgrown, litter rolled around in the street, people covered their windows with tinfoil. It seems as if all Goetz Manderley does is collect fees — their presence was almost completely undetected in Arborwalk.

I recently moved to Santa Maria and was looking for rental homes for myself and my fiancé. Since I have a small dog b/​w 5 – 10 lbs, I applied for a home which stated that «pets were negotiable.» I mentioned to the property manager that I was willing to pay $ 50 – 100 a month more than was advertised to rent this property to cement my standing. I have excellent credit and thought I was a shoe in. To my surprise, the owner decides she does not want pets and I was immediately disqualified. There was no «negotiation.» Having known this, 1) I would not have spent $ 40 for the 2 person application fee, 2) I was not notified by the office of the disqualification, I had to call them after 4 days of waiting to hear back, 3) I lost other potential rentals waiting on this home.
While Goetz is friendly, I did not appreciate the lack of courtesy and could have saved myself $ 40 had they and the owner been upfront.

I have had them managing my rental property in Santa Maria for 1.5 yrs… It took them five months to place tenants in my property at less them what I wanted to rent for, less than market value, less than previously rented for and despite several requests to offer move in special they waited two months to advertize (it was rented within two weeks of offering). They didnt even advertize at base, when that is a large percentage of the community in the area. The manager assigned to my property left the company and I was never told, I had to find out from an e-​mail that was returned. The staff is not proactive, I had to be on top over everything or things did not get done, including repairs that needed to be done. Contract was terminated because I was being proactive about ensuring tenants had a properly operating refrigerator when they didnt take the time to ensure that the contractor scheduled appointment with them. Would not recommend them!

Glad my neighborhood fired these guys, our dues went down and we are better managed now with a surplus of funds.
These guys also managed a condo complex I use to live at, dues went from $ 200 to $ 350 a month and two special assessments in only a couple of years.

Had this HOA at our last town home we owned. The association fee went from about 200 one year to over 300 the next year, with a ton of special assessments. I am so glad our new home has a different HOA.
Also had a broken fence, took many many calls for someone to come out to fix it, it took over 6 months to get someone out there. We paid our fees every month, but didn’t see much in return.