Leo’s Upholstery Shop

I normally don’t write bad reviews on here but my (short) experience I had at Leo’s last week deemed an honest review of my interaction.
I just recently purchased a car that needed the convertible rear window seam fixed so I naturally searched google and here ( Unilocal) to see what came up, having never needed an upholstery shop in the past I wanted to see what my local options were. Instead of calling I like to meet face to face when it comes to car stuff in order to see who I feel most comfortable leaving my car with and hopefully to build lasting connections since I modify a lot of cars.
Leo’s was at the top of the list in my online search so I visited them first.
I met with who I believe was Leo and explained what I was looking for, he looked over my car and gave me a quick quote. He then offered to grab a business card so I can call when I’m ready. I said «I would love one because I just picked up the car and never used anyone for upholstery so I’m shopping around». This is where the whole experience unexpectedly turned.
Leo instantly changed his tone with an almost child like response of «well I’m not going to give you my card if you’re shopping around… that’s a waste of my time… you’re wasting my time».
Keep in mind he was already walking away to grab the card from his office and we’ve only been talking for no more than 5 or 6 minutes. I was shocked to hear this response and asked why he thought I was wasting his time (which must be extremely valuable if he can’t spare 5 minutes for a potential new customer).
He responded with «you’re shopping around, you’re not going to come back, my price can’t compete with others» etc. I tried to tell him he was the first place I’ve been to and naturally like any consumer I’m going to go around to a few places, get quotes, check out their work, ask friends if they recommend them, etc. before I make a decision but I couldn’t get a word in. He continued ranting, saying he does quality work (which I don’t doubt judging by other reviews and photos) and I’m not going to pay for his quality of work so I can go somewhere else as he proceeded to walk away.
I was shocked that in a matter of me telling him «yes, I would love a card» that he felt the need to assume I was looking for a bargain fix, and even if I was, he decided to throw out all customer service skills a business owner should have when reacting with a potential customer.
The irony of all this, and why I’m giving two stars and not one, is because Leo’s price was actually one of the cheaper prices I was quoted that day so had he not freaked out on me and treated me like a real customer I would’ve been back that afternoon to book my appointment based on the combination of the quality of work, price, and my initial impression of him… until his unwarranted attitude change.
This is a heads up for people shopping around, I’d only recommend Leo’s if you undoubtedly know you’re going to book an appointment upon your visit because the prices are fair and the work looked good, however the customer service is a crapshoot based on my visit and to me that goes a long ways.

met leo ! told him what i wanted! he told me a price! told me ready in two days! two days later called me to pick up!!! wow!!! my motorcycle seats look great!!! best service in town!

Leo put a new convertible top on my 1964 Cadillac and it is Beautiful, can’t tell it was not factory done. Great Work and was a joy to meet Leo… good guy! Great Prices!

Took my massage table in to Leos, it looks fantastic. It looks brand new again and didnt take no time at all. Thank, you Leo :)

Wonderful work wonderful service. This is one of the old timers on the coast! Fast honest and dependable. We always take our cars and trucks here for seat repair and replacement Leo’s make them look like they just came out of the new car showroom!

The service was horrible and unprofessional! He took one couch cushion, kept it for 6 weeks, it was the wrong color when I got it back, didn’t fix it but had no problem cashing the check the same day! I will never go back and I’m completely disgusted

My husband and I took some chair cushions in to Leo’s on a saturday morning to have them re-​stuffed with foam. When we arrived, we met Lisa who helped us decide what kind of foam to use, measured the cushions and called Leo to get a price. The cost was less than $ 75 for both cushions. We were told they would be ready on monday.
Monday arrived and Lisa called me with an update, and said that there was a bit of a problem and I needed to call her back. The problem was simple, there were some tears in the seam (where D rings had been), and he wanted to know if we wanted new d-​rings or just to sew the holes up. We decided to sew the holes up, and Leo said our cushions would be ready in 15 minutes! He sewed them up perfectly, our cushions have never been better, and the price was perfect.
We’re very happy with our experience at Leo’s and will be back when we have more work for them!