Mainline Autobody

I was rear ended at a red light… muffler needed to be replaced and the back bumper. Mercury Insurance works referred me here.
The staff was friendly and helpful. I got my car back when they said I would. I received my car back cleaner than I dropped it off… inside and out.

Came to get a estimate, they said they didn’t have anyone that could do it because it takes 30−40min (really! For a couple bumps and scratches!) and that we would need an appointment and it wouldn’t be until next week. Thanks but no thanks! We’ll take our business somewhere else were they actually want it.

This review is based solely on Mainline’s customer service. We had a minor incident while at a gas station, we made a claim with our insurance company and were told to go out and get estimates. Being that Mainline has been apart of this community for as long as I can remember I thought we’d go to them. I didn’t just want to show up unannounced so I phoned them to let them know I would be stopping by. I was told not to come by that day as they were busy. The gal then told me to hold so she could make me an appointment. She tells me the appointment is set for next week. 7 days wait for a 10 minute estimate?! I couldn’t wait 7 days, I needed to get multiple estimates then deicide on one. I was told I couldn’t expect them to help me any sooner because they were «real busy.» As I have called around I haven’t experienced anything like this at another shops. If you have time to waist I guess give Mainline a chance but if not take your business elsewhere.

I would’ve rated this location a 1, but it was conveniently located near my home. Associate didn’t really communicate well with me on the status but just relied on the «texting feature» the company provided. When I picked up my car, the original dent was fixed, however there were new ones that happened to have appeared at pickup. The paint job was mediocre and air bubbles were left in the finished product, along with over spray and easy to peel spots and well as chips in the paint in a certain spot that was never there. I took the vehicle home, only to be unsatisfied with the work and was left with the vehicle for the weekend. Going the next day to start the car, the battery was completely dead, which I never had an issue with. Charged the battery, and started up the vehicle, only to have the vehicle die the next day with no power. Finally took my vehicle back to the auto body shop on Monday, and was told I was «in a time crunch and needed my vehicle, that’s why it wasn’t completely done in a timely manner». Addressed all the issues to the associate and it seems he wanted to dismiss me as quick as possibly and didn’t really listen to ALL of my concerns and issues. Finally having my vehicle gone majority of the day, I received a call that it was time to pick it up. Walking around the car to check out the progress and result I notice, A) the paint was taken care of B) the chip was gone. However the things that were wrong, A) There still was the new dent that was given at the auto shop B) The battery died later that night C) There was overspray INSIDE the vehicle D) The vehicle reeked of paint
All in all, I DO NOT recommend this auto body shop to anyone!

My car was parked on the side of the road and someone did a hit and run and tore off my back bumper and crushed/​damaged other parts on the back.
I worked with my insurance company, Mercury, who referred me to the ONLY body shop they work with: Mainline Autobody.
Although, at first, I was a bit dismayed because I called and left a msg with Mainline to make an appt to get an estimate and no one called back. I then called and made an appt and the gal claimed she booked me and told me the estimate would be 30 mins. The next day, my BF took the car in and apparently the appt was lost and not in the books. Also, they wanted to keep my car to immediately get started on work which threw us off because we had to suddenly scramble to get a rental car.
However, the positive point is that they took the car immediately. They promised repairs to be done by ⁰⁷⁄₁₁. Every couple of days, they would call and leave lengthy voicemails for me going over all the details of what stage the repairs were in, whether they were on schedule, and still giving me an update on when they believe I could get car back. It was much appreciated and I’m thankful that since I’m hard to reach by phone, they were considerate to leave the detailed message.
They ended up getting the car done about 3 days earlier than they thought. They seemed to really put all efforts to getting it done as quickly as possible.
The work itself was pristine. I have a more difficult to find paint that has sparkles in it (yes, girly… But I think pretty sexy! Lol) and they matched it perfectly.
Great customer service, great work on making my car look brand new (the back half looks better than the front half does due to the front half paint having swirls from the drive thru car washes I lazily use).
They also provide a lifetime guarantee on the work they did. I am their customer for life and I’m one of the hardest customers to please… Cause I criticize EVERYTHING! Thanks Mainline Autobody for making this so easy and stress-​free on me! :)

Just recieved my car back from the good people at Mainline. I bashed the front end pretty good on a trip up north. Start to finish the care I recieved was top notch. Greg was in charge of my repairs and was an excellent advocate for me in dealing with my insurance co (state farm) and how everything was going along the way with progress calls. I am a repeat customer and cant say enough about their professionalism and excellence. If you have the misfortune of needing to correct your driving shortcomings there is no one better than Mainline