405 Auto

Not recommended at all. First off they charge you a $ 150 diagnostic fee while they run one or not. Brought my Porsche 944s2 after having failed smog, they charged me $ 150 for diagnostics which they admittedly did not do as they didn’t have the equipment and $ 90 to patch a leak in the exhaust just ahead of the catalytic converter (a repair of that nature should have only cost $ 40!) Car still failed smog — Than brought the car to a regular muffler shop who was able to diagnose based on the smog results that I needed a new catalytic converter — They changed it (Total charge $ 250) and the car immediately passed smog with no issues. So these experts couldn’t figure it out and over billed me but the muffler shop got it right?

It’s been 14 months & 16,000 miles later. Finally had to change my rear brakes.
Paid $ 470.00

I have received excellent service during each of my visits. They keep a report listing all of the deficiencies with the car and I can come back and fix things one at a time. I truly appreciate how nice, professional and understanding they are. They’ve even worked with me when things ended up being a little more than I anticipated.

The battery in my 2006 Prius died. Kamil and his team took great care of me and my car.
They did a full inspection before recommending any services and broke down the costs so that I fully understood what repairs we were doing.
They were accommodating to my schedule and allowed me to drop it off after midnight and kept me up to date all along the way.
Their price and warranty and service beat the dealer by 300%. I can’t thank them enough for their quick and quality service.
I can’t recommend them more highly

They are really good at talking, just make sure your feelings don’t cloud your judgement. We took our car to this shop because previous owner told us this shop was where he fixed the same problem that happened 3 months ago. Thermostat was replaced for $ 300 and ima code was fixed. 3 months later same engine check light and Ima code was extracted. This shop was given 2 chances but the same problem was never fixed, I give my unbiased rating based on results, 0 star. They have many certifications, but results mean everything especially if over $ 300 was spent fixing the same problem that was supposed to be fixed by a previous service from the same shop

I have been to 405 auto twice. Each time they serviced my car promptly and professionally. They also did It quite reasonably. I am accustomed to being charged outrageous amounts by the Jaguar dealer and it was quite refreshing to be charged very reasonable amounts for the work done. I will definitely go back and would highly recommend 405 auto

MY WORST EXPERIENCE.
I came here with my BMW to have my brakes inspected. It tooks them all day to gave me an estimate to replace front and rear pads and rotors for $ 1,700 I almost feinted, so I call my dealer ship to find out how much they will charged me, they told me $ 1,400 so I told 405 Auto that I will come and get my car as son as possible, the service adviser got very upset and told me that his mechanic already spent time to check the brakes and he offer to bring down the estimate. I told them: «No thanks»
The dealer check my brakes and they told me I needed only the rear brake pads only and will cost me $ 660.
These people are not proffesional, they lie to me, they had very bad attitude to deal with costumers.
I will never come back or recommend this place.
BE CAREFUL! THEY WILL RIP YOU OFF.

Great service They really know their hybrid cars. My prius was not running so well– I thought because of high mileage & normal age wear & tear. After they did their diagnostic & recommended service they discovered my car needed some maintenance repairs (which my former repair shop did not catch for years). My car now is running good as new, car washed, vacuumed, engine cleaned (first time ever-​such a nice surprise) I am a happy customer. I will take my car here from now on. Thanks so much guys!

They are nice guys who will feed you bs and make you feel at home. Then you will find out that since they have no idea how to fix cars, instead of changing or fixing small parts they will just replace entire assemblies.
You will be much better off paying your dealership than dealing with those clowns.
If you’re a person who has no clue about cars go get a second opinion before they charge you 1500 $ for 200 $ job.
Major rip off!!!

Theses guys are great. I have been a customer of Martin and his team since 2004 with all of my Audis. The service is great, everyone is friendly and very responsive. I highly recommend them for all foreign cars — BMW, Porsche, Audi specialists.
They also have great sources for used cars.

I received excellent service and advice from the friendly, very experienced owners of this company. It is a pleasure to do business with them. My Porsche has never run or felt better driving than after being recently serviced by 405. I will never use any other company to keep my car in good shape.

405’s management can’t be beat for personal service and attention. They are literally as good as it gets.

Martin over at 405 was very professional and took care of my car at the most affordable way… he sourced used parts when possible and tried to get my bill as low as possible… I have been back a few times and he has taken care of little issues to my car for no charge…405 Auto is a very reputable shop that and stands behind their work… I highly recommend 405 Auto if your looking to save a lot of money by not taking your car to the dealership… I am glad I know abut these guys, they make owning a European car more affordable to people you love driving these cars but don’t want to pay for the expensive repairs and maintenance at the dealership.

Professional, great and quick service. On the top of everything very clean and friendly. I was there twice and would be back if I have problem with my car again. Highly recommended.

I recently discovered 405 Auto a couple of months ago when a friend of mine recommended I take my GTI to them, as he had had told me that they did great work, and were fairly familiar with my car’s engine type, so I brought it over when my engine started hesitating and running poorly… they diagnosed the problem quickly (failed fuel pump,) had the part ordered and installed, and the car done for me same day. Since then, I haven’t taken my car anywhere else.
2 months later, after 1 accident, some routine maintenance, a couple of body work jobs and some cosmetic surgery, they still do excellent work, and they still do same day service for me.
Now I recommend them to everyone I know, and say with pride that after 14 years of driving and many mechanics in between, I’ve finally found a shop that I trust, which almost seems like a dream.
The reason why I like 405, and can honestly say I trust them and the work they do, is because I’m no dummy, I know cars pretty well, I’ve owned VWs most of my life, and have worked on the older model cars myself from home, so when we talk about repairs or cost of parts, what Martin, the shop owner says, makes sense to me, and is reasonable. Even when I don’t know exactly what an issue’s cause is, or what something costs, when I ask questions, Martin or Camill take the time to explain the particulars to me, without any BS, embellishments, or attitude. And I ask a lot of questions, since my 2004 GTI is a new car to me, I ask about every little thing, so they have shown me a strong capacity for patience and fairness.
Another great thing about 405 is they are attentive to my needs as a customer. I work nights mostly, and on my days off I don’t like to have my car in the shop, so I drop the car off on a work day in the morning on a or early afternoon, and ask that it be done before close, so I can pick it up on my way to work. Not once have they told me work could be done in a day and then had to keep the car for longer, they always finish the job on time, which helps me a lot in managing my day.
And last but not least, after they finish the mechanic or body work on your car, they wash your car as a little lagniappe! Inside and out! If that isn’t a deal maker for great customer service, I don’t know what is.

Martin and Sebastian at 405 Auto Works created a new world of expectation for me when it comes to the care of my BMW. I recently moved back to Santa Monica and was looking for an honest and great mechanic. I have had the worst of luck with my current problem: my beemer wouldn’t get ready for smog. Not that there was anything wrong with the emissions system, the sensors wouldn’t reset to report that fact. (there were problems in other areas but I first had to get it smogged and see what i had left after that to get it running right) A VERY difficult situation as there is nothing being reported wrong! I had three places look at it and I was told everything from they would have to drop the engine to get to the problem to I would have to pay two hours of labor just for diagnostics and they couldn’t promise they would find the problem!
Long story short: they found the problems (due to a really bad series of repairs in new mexico-​which it never ran right afterwards) and standard wear and tear– oxygen sensors not reporting to the monitor. The car was running like crap when i brought it in (not smog issues but other — bad ignition coils etc.) and now it is running like a DREAM (she’s a 2001 convertible) So with the performance issues (which thanks to how they were able to find and fix the smog issue i had the money to fix the other problems) and smogging (which was a two month ordeal for me going through other mechanics scratching their heads) done, the price tag was at 2 times LESS than the least expensive quote i got elsewhere JUST FOR THE SMOG monitor issue!
Okay, so that is the sign of a business and its skill set actually competent in what they’re doing– that’s what everyone should expect… but it gets better.
They have an air conditioned beautiful CLEAN lobby with great music and an upbeat atmosphere. They provide clean water. They come across as real people– very accommodating (loaned me a car one day while they looked at it so i could get lunch) They are friendly (and i’m not a young starlet — am 54 actually), they treat you with respect. You know they know these cars inside and out because they can explain the problems and what they fix in layman’s terms that you can understand– they even provide printouts of that area of the car and circle the work done and where. They treat you with dignity and trust (i had to take the car for a week to get the sensors ready and they didn’t charge me for the work yet as they didn’t consider the job done until it passed smog– so they actually let me take my car to put the necessary miles on it while i still owed for repairs! — I thank the entire team at 405 Auto for taking all the pain and fear of being soaked out of the process, for sticking with this rare issue to full resolution and for being more than honest in the charges — they even gave me a discount in the labor as to make it as reasonable as possible given the value of the car :) I celebrate knowing that I have them to turn to– I won’t be so afraid the next time something goes wrong… and being a 2001 (that i love and don’t want to sell) it will someday, but I am thankful I have them– car repairs are a necessary evil but they take the sting away– TRUST is the #! factor in any relationship and they have mine! :)… thanks for the peace of mind and a little extra money for the labor day weekend! whooohoooo!

I’ve been bringing every car I’ve owned here for the last decade, from a prius, Mercedes sl 500, porsche 996, porsche 997.
they are the best at customer service, and the best workmanship.
love this place!

I have spent more on repairs in 5 years than I spent on my car purchase. I can never get a straight answer and the repairs take days/​into weeks. They NEVER call when they say they will, NEVER! My last repair for a radiator hose and replacing a gas cap ended up being over $ 900. I was never called to approve the repair — I would not have approved that repair if I were called.
I have referred many people here despite my friends and family questioning my loyalty to Martin — I’m over it. I don’t trust anymore. I am ready to cut my losses, and walk away. They also now want checks made out in Kamil’s name to avoid taxes, but the discount was not offered for this service. All around, not happy. Sorry.

After reading all the bad comments, I was very nervous that these guys wouldn’t repair my lovely Mercedes Benz CLK to my satisfaction. But I must say that my newly-​rebuilt transmission works perfectly. Good as new. It was a pleasure to work with them, and I saved about $ 3000 compared to the dealership’s quote! If I have another repair, I’ll go back. As for all the bad comments, I really think many of them are fake.

All I have to say is amazing service! I have been taking all my cars to be services, fixed and maintained at 405 auto for the past 2 years, and I will continue to do so. Not only are all the staff and management very polite and courteous, they go out of their way to make sure the customer is happy. They always finish in a timely manner with great workmanship. To top things off, they always return the car in much better condition than when I bring them, washed and clean. Not only that, they always provide me with a courtesy ride to where ever I may need to go. I have had many bad car experiences, and 405 has managed to show me that there are good and honest car businesses out there.