Aaron Brothers Art & Framing

Terrible customer service. Waited around for twenty minutes for one of the three employees in the entire store to help us. All I needed was a simple black frame and some matting. Finally we gave up and left. I’ll buy something online that will be cheaper anyways. I don’t mind spending extra money if I’m going to get customer service, but that wasn’t the case here.

Terrible service here. The girl at the desk when I went in acted as if she had no idea what a frame even is. It seemed like she had no training at all and was not able to offer any assistance. A few days later I called and not only was the girl who I spoke with extremely rude but she also would not even listen to my question. I was polite to her and I have no idea why she was so angry. If she hates working there so much that she needs to treat people so rudely then maybe she should get a job somewhere where she does not need to interact with other humans.

Horrible service. The employees acted like I was bothering them by coming in. Also, over priced.

I went up to the framing counter and asked to get two canvases framed. I picked the frames already. Lady first said I wouldn’t find the right frame size because canvases are sometimes irregular sized. I told her I already picked a 5×7 and 8×10 which works for the two. Then she said I’d have to just tape it because the frames aren’t made for canvases. I told her I had a canvas framed here before then she said oh yeah but I have to charge you. I responded that I’m ready to pay. She said, oh yeah I just didn’t say because some people don’t want to pay so I tell them to tape it. I told the lady I’m ready to pay… that’s why I’m at a framing store, not Office Depot. Them she said I picked the wrong frames because they’re not strong enough to hold the screws. Then I said, ok… tell me how much custom frames are. Then she said, oh I can give you the price for custom frames but you won’t have them framed for another 10 days. I said ok, tell me how much. Them she said, oh your canvases are so small, they don’t like to do small framing jobs usually.
Listen, Alma. Just tell me you don’t want my business. Don’t cock block everything I want to do to frame my art. And, no. I’m not trying to get shit done for free.
I’m going to find a real framing store who wants to actually frame art.
Alma should be named Debbie… she’s a freaking downer!
Ugh!

Awesome customer service! I’ve been working on my first framing project so it took a couple of purchases of different frames & mats to get the perfect look. I think that I got help from a different employee each visit (pretty sure I met the entire staff;). Anyways, each person was super helpful i.e. helped place my art in the frame, drilling screws so I could hang my second frame, carrying out my bag of heavy frames when I had my toddler along, happily accepting a huge return when 4 frames/​4 mats didn’t work & these were all separate visits. I had to go to West Hollywood & Westwood locations to find things that weren’t in stock & SM was by far the most helpful. I’ll be back for my next project… maybe I’ll try the custom services!
I wrote this review 3 years ago & just noticed that it was still a draft. Better posting a late review than never.:)

To follow up. The frame bought was broken at the corner seams, which I noticed once out of packaging. When I tried calling to verify if they’d let me return it (after opening), no one answered the phone during normal business hours. When I asked if I could return it at the store the employee asks «Are you in a hurry?» and to my question on whether I had the right phone number to the store and no one answering «We have a new guy and I guess he was not sure what to do.» Hmmm… good one.

Be forewarned that if you come here during a sale, you may or may not be able to take advantage of said sale. We spent $ 150+ on a frame, but because it came out of the «wrong department» at Aaron Brothers, we were not eligible for the 1 cent sale. If we had purchased a $ 5 frame, however, we could have gotten a frame for 1 penny. Makes no sense to me. We were told when we ordered the frame, we could. When we came to pick up both — no dice. (And, of course, I was told no one said that to me so, in effect, I was called a liar. I just love paying $ 150 to be called a liar.) We didn’t come here intentionally because of the sale (in fact, didn’t know it was even on until we got here), but it was a value-​added at the time. Next custom framing job, we’re going elsewhere. Who needs customer service (and logic) like that?

I’ve been to Aaron brothers a couple of times, the first time I was left less than impressed with the customer service. they only had about four or five customers and yet somehow there was no one to assist me. The one man who saw I needed help wasn’t overly welcoming, just said «I’ll help you when I can».
The four stars as opposed to three or less is because of one employee who saved the day. He was so helpful once he saw I needed assistance and was able to give me ideas for cost effective ways to enhance the picture I wanted framed. I went back a second time as needed further help and he was there again, and equally as helpful even though I was only spending about $ 5.
With that in mind, the prices are really good for frames (once you factor in discounts etc). I got 1 large frame and 2 small frames for $ 40 because of a promotion they had for the signature line frames.

I meant to write a review last time I came here. Only reason I’m here again is that it’s by my work. Honestly the absolute worst and most depressing customer service. They are rude and not helpful. It’s like a prerequisite to work there. If you’re in a good mood make sure you give your mood a big kiss and hug before it’s gone!

We came here to get a frame for my picture we asked for help and the only thing they had to say was go its behind the green frames over there. So I said can you please help me she gave me a dirty look and put her head down. Frames are good but customer service Zero.

This place blows, seriously. I went in and purchased over 700 dollars worth of frames with my father. We were framing my mother’s diploma and an old map (that was VERY important to my mother).
We made the purchase mid week. They said it would be done on Monday, but could be done on a Friday and that they would call us. We waited past the Monday and went in. They told us neither of the frames were ready and that they would call us. We waited another week, no call, so we decided to go in. One of the frames (the diploma) was ready. They said that they had been sent the wrong size for the other frame and that they had to wait for them to send them the right size.
I was kind of confused because I thought they cut all of their frames at the location, but I guess it is a chain and they are more factory made. Anyway, we waited another week for the frame and no phone call. Finally, we went in and it was ready.
Both frames look very nice except for on the larger frame, the corner does not really match up and does not look very clean. Also, what’s up with not calling when the frames are done? And why did it take three weeks when they said it would only take a few days? I wish they had just been truthful to us with how long it should take.
Also, when messing up our order, they did not offer us any kind of compensation or incentive to come back and frame other things. I will be taking our other items elsewhere to be framed.

It’s ok but sometimes is good. Service is hit and miss. Few examples first time staff guided us over to some frames and were helpful, 2^nd time they guided us over with a little help, and 3^rd time they pointed to 3 or 4 isles and said it was over there somewhere. So it can be a hit or miss with service. They have an parking lot in front of store. Wish I can give more stars but the service needs to be at least good ever time.

I had the best experience with getting beautiful mattes for my art and over all customer service on my visit today. Ask for Adam about matting your photos and art. He is meticulous, patient, and cares about doing a perfect job. Also very good-​natured. When I got there the store was very busy and had a constant flow of traffic that the staff managed very well.
We also got to meet Joseph Turkel who you may remember from The Shining.
I couldn’t be happier with the professionalism of Adam and my experience.

I just recently got back from Rome and purchased two oil paintings.
I think out of all the frame places this seems to be the best.
They have a camera that shows you what the picture will look like with a frame on it.
Tip: once a month-​ish they always have a 50% sale. Don’t pay full price!

I got a large frame here for half off! I had been searching everywhere for a certain size. I wish instead of making myself crazy I had just come here! The staff were very nice. He apologized for making me wait. I only waited a few minutes. So nice!

Easy location with their own decent sized lot. They’re next to Jo Ann Fabrics, and I’ve never been by when the parking lot was full.
Jennifer was incredibly helpful, even with my annoying back and forth-​ness — I was trying to pick out a custom frame that was both inexpensive but cute. I had two coupons, and she knew exactly which frames I could use them with.
Clean store, pretty good selection, quick in and out.

Service could be improved. Tried to buy some art supplies on my lunch break for a patient that I work with. Stood in a line that was not moving for 10 minutes. So I had to dump my stuff and leave. Seemed like every employee was framing something. Maybe one could be reserved to receive cash from customers. Also, it bothers me when I am standing in a line that’s not moving and the employees don’t even acknowledge my presence. If someone could say «someone will be right with you» it would make people feel better. Instead, each person is in there own world completely oblivious to (or ignoring) the growing line of customers that are just trying to buy some art supplies.

I want to first say that this is ONLY for the one at Santa Monica — the Aaron Brothers in West Hollywood is top-​notch amazing!
Perhaps I was spoiled as the WeHo location was my first experience, but I will not be going back to this place.
I brought in an original piece of artwork to be custom framed for a friends wedding.
Strike 1: This isn’t my first rodeo, so I know somewhat of what I was looking for… however, I always appreciate expert opinions. The woman at the counter was not only no help, but acted like I was inconveniencing her by my questions for her thoughts.
Strike 2: They never called me to tell me that my work was done. I just crossed my fingers and stopped by 2 weeks later.
Strike 3: It was done incorrectly. They were supposed to float the artwork, but instead they just pasted it directly to the board. When I pointed this out to them they NEVER apologized — in fact they tried to tell me that «I didn’t tell them that»…well quickly overcame that accusation as it’s written on the darn ticket!!! Thank god they didn’t ruin the original art, but I can’t believe how rude they were.
They still haven’t called me to let me know that the work is now fixed and done again. I am hoping to go today, pick it up and NEVER go back.
There is a local framer on the corner of Wilshire and Berkeley. They are more expensive, but at least they won’t be rude and almost ruin my work.

I came in with a number of projects that have been ‘hanging’ over my head (tarum-​tump). Projects that ranged from my grad school diploma, to signed prints, work projects, to gifts.
Jason was extremely helpful, knowledgable and friendly.
I told him I wanted to take the economic route and he remained just as helpful which is rare in LA.
There are great deal throughout the store and parking was easy.
I had the best experience and service ever!
I know the good mojo will continue when these framed gifts are given.

This Aaron Brother’s store is pretty bad. I went to get a matte with 3 cut outs, one for each photo-​booth pic of me and my bf, as well as a 10 «x 14 «frame to put the matted photos in. I left the frame there so they could put the matte in the frame (which is how its done).
Jennifer, the lady who took the measurements for the matte was extremely unfriendly, spoke in one-​word sentences and gave off an I-​hate-​my-​life-​and-​you vibe. The day it was supposed to be ready, I called to make sure. I talked to 2 different people and no one knew what I was talking about despite the fact that I had already paid! They couldn’t find my order.
Then when they called 7 hours later to say it was ready, I asked to make sure they had my frame. They didn’t. Then Jennifer proceeded to tell me over the phone that I did not leave the frame there, and that I took it with me.
The icing on the cake was when I picked up the matte for the photos, it was so wide that the edge of the photo (plus some extra white space) was showing :(I was so sad. This was supposed to be my bf’s holiday gift.
On the upside, I spoke with a very helpful salesperson: Jessica, who helped me get a refund for the matte. Moral of the story: if you go to this store, make sure you have the right person helping you. Jessica is great and Alma is supposed to be good too. Or just go somewhere else.