Aldo Shoes

Very rude employees. Treated me like I didn’t matter. We’re very sarcastic didn’t care to help me find my size. Don’t give them your money. Spend it at a different location.

Horrible customer service …
I was trying a shoes on and the lady suggested to try it on with a gel pad I’m like ok… She brought that gel pad from the back so it wasn’t new at all… Without the original package …
When I decided to purchase the shoe I told the lady I don’t want that store display gel pad I would like to purchase a new one.
They were saying it’s new… I’m like how that’s new when you didn’t open front of me and you brought it from the back without the original package … She was giving me a horrible attitude and she wasn’t giving up on selling me their store display gel pad what they give everybody to try the shoes on…
So I told her as a customer I can decide if I want to purchase a brand new gel pad or not … She went to the back and brought me back a pad in a package … I thought that’s new… I got home and I open the package and it was the store display one …
I’m not sure why they have an attitude like this or why they think I’m an idiot and I’m not gonna realize that they gave me their used one by everybody … That’s just so u professional. I would never go back there …

Well not that I didn’t expect it but I already knew I’d be going through hell looking for a pair of shoes here in my size but I planned and prepared myself for total disappointment. I even made sure I checked their site to make sure that they would actually have shoes in my size and they actually did.
So here I go, I go in and everyone asked me if I needed help, I asked them to wait, I wanted to pick out all the shoes that I liked so I can ask for them all at one time. I actually had hope for one moment when they told me I could order a pair and they could send them to my house so I told him to hold onto those and we’ll come back to them after we finish with the other 7 or so pair I picked that of course they did not have in my size. They had one pair that was the last pair I chose that literally choked my feet. So yeah back t the pair I could order, yeah they didn’t have them in my size.
So no shoes for me, I ended up grabbing a leather backpack, a couple of pairs of socks and a bow tie.
Obviously I can never ever come back to this store and I fear ordering online because even the shoes in my size won’t fit.
The one thing I do want is some more of their socks.
As always with most shoe stores I go to, another disappointing trip and a waste of gas.

Pretty standard Aldo store. They’re all about the same size and carry similar items. This one had good service despite being very busy. Convenient to just stop in this one if you’re already on the Promenade.

Great selection & nice sales people. I’ve been shopping here for several years and its always been a good experience.

I walked into this store with the intention of buying a $ 220 pair of boots. I asked for my size after having to track one of the sales people down even though they saw me and didnt approach me or offer to help or welcome me in. Didnt have my size. Didnt offer to order it. I asked about online they totally brushed me off. Had no clue about a 30% off boots sign in the front of the store. HORRIBLE service will never give them my business. Dont treat someone who spends a lot of money on shoes (I usually shop designer) like that — big mistake.

I ordered shoes and was told I would receive them within 4 – 7 business days. That was on August 16^th. Here we are September 2^nd, and I never received them. I called the store number and throughout got only a fax. I called the Northridge location, same thing. Called a third location and they said «Oh yeah, the phone system they use is not very good – if no one picks up it goes to fax.» Found an 800 number and cancelled my order. I call that kind of customer service crap. Thanks for nothing Aldo.

The team here is so helpful! I wanted to buy shoes online and was having trouble and the online customer service representative said the shoes were all at this location. I called, they looked for all the shoes and saved them for me to get after work! They truly went above and beyond!
Park in the mall structure for free parking for the first 90 minutes, just a 2 min walk to the store.
Thank you to the Aldo team!

This review is for the Aldo chain overall and not specific to this one location.
I believe Aldo marketed itself as a high end shoe store and many people shop here believing so. The quality of their shoes however, is quite cheap. It’s leather uppers only most of the time and even when taken care of wrinkle quite easily and require replacement after 3 to 4 months of regular use.
I congratulate Aldo on it’s marketing however condone the quality and price of their foot wear.
To their defense, they do have a great variety of up to date, European style footwear to choose from. If you don’t mind spending anywhere from $ 90 to $ 150 for shoes that will last 4 months.

30% off all shoes in the store .
Hurry up and try on a nice pair and but
What you like and it is craze in here being
One of the only stores open Christmas Day
On 3^rd street promenade .
They have extra help for today at the store
And they were fast :)

I always wear Nike’s everywhere, never really liked wearing other shoes because I found them too uncomfortable, but I decided to buy myself a nice pair of shoes. Went into Aldo because a store just so happened to be near my cousin’s house. They had a lot of nice looking shoes and there all at an affordable price; for good reason.
I got a pair a little over 4 months ago. Took a while to break them in, (the heel of the shoe started digging into the back of my ankle. IT HURT) but I always made sure to not abuse them and to always keep them clean. But that didn’t really help because a little after 90+ days the actual covering fabric of the shoes began ripping off in the strangest ways, no matter how well I took care of them. Keep in mind I spent 40 $ on these stinking shoes. I tried to return them but all Aldo could say is that, it’s past your 90 day return period.
Shoes are NOT suppose to rip apart in every direction after only 3 months. Thanks but no thanks. Not buying shoes from Aldo anymore.
I gave this place 2 stars because if you want to buy a cheap pair of shoes that look cool that you don’t expect to last at all, THIS IS THE PLACE; but if you’re a normal person that wants shoes that last, STAY AWAY.

A very, very weak Aldo Shoes store.
I was looking for some penny loafers after work this week, so I figured why not stop by Aldo to take a look. I came in with three of my co-​workers, all who went straight to the seats in the middle of the store (obviously not looking for anything). A girl who was working decided to ask my co-​workers if they needed help finding anything as I was actively sifting through shoes on the shelf. It wasn’t until I had to ask her that she tried to help, but this is where it gets interesting.
I told her that I was looking for brown penny loafers. She stared back, blankly. She called the two other girls who were working, and each one was perplexed as to what a penny loafer was. One worker excitedly grabbed a pair of shoes off of a rack and held it up.
«Are these what you’re looking for?»
«No, those are monk straps.»
«These?»
“No, those are just single-​strapped loafers.“
The girls all laughed — pointing out that I knew more about shoes than they did. I didn’t think this was very funny, especially since the store is called «Aldo SHOES».
I guess it was unreasonable for me to assume that a shoe store’s employees would know about shoes.
What a waste of time.

The store is open early on Friday mornings and the manager Derek is super friendly, knowledgable and on it. He helped me find what I needed and I was in and out in under 10 minutes. Eat more can yo ask for?

WORST customer service ever, and their shoes are tacky — I’ve seen better selection at other Aldo locations. The manager here was very rude to me and my friends — I could sense an underlying degree of pretentiousness in his manner, as if we knew nothing about style (fyi his style wasn’t all that great either, I wouldn’t take shoe advice from this idiot). And his equally rude and idiotic employees didn’t help with matters. It was nearing closing time apparently and they had us rushing to buy a pair of shoes. FYI we came there WAY BEFORE it was closing time so it’s not like we decided to rush in at the last possible minute. As we were browsing and one of my friends was trying on her shoes, one of the employees proceeded to shut the doors indicating it was closing time. Now in my past experience as a customer usually whenever this happens I never feel pressured to rush, however this was not the case this time. As soon as he closed the doors I could feel a sense of tension in his eyes as he glanced over at our pile of shoes, making our final decisions. Our saleslady (who was the only generally friendly one and maintained a degree of professionalness– she did not make us feel pressured to decide and purchase) was in the midst of bringing forth our shoe sizes. However while the wait was long she did bring me a multitude of sizes as opposed to the size I had originally asked for. My friend on the other hand was having trouble deciding which one of her shoe options she should buy. One of the employees then proceeded to tell us that it was closing time and that we had approximately ten minutes to leave. How rude! I understand that it’s closing time but we were there BEFOREHAND and it’s not as if we entered at the last possible minute. I then overheard the cashier whisper to our saleslady «Are they gonna buy something or not?» The other employee then tells us «Unless you’re gonna buy something, then you must leave.» WHAT? EXCUSE ME? WE’RE GIVING YOU OUR TIME AND MONEY AND THIS IS HOW YOU TREAT US? RUDEST EMPLOYEES EVER. We eventually made our final decisions and did in fact leave with our purchases. The only sense of friendliness I got was from our saleslady who at the very least kept it professional and apologized for her co-​workers’ rudeness and proceeded to explain to us why they were rushing us out. Despite that I give this sad, terrible place one star. I will never be coming back. Unless you enjoy being yelled at and undermined NEVER GO TO THIS ALDO. Oh and their layout sucks too very disorganized and they need to move their damn accessories of cheap, plastic things out of the way of the cashier. It’s very annoying. NEVER AGAIN.

Bad customer service

This review is long overdue.
Spent a nice day in the area and bought a beautiful purse from them. Used it once and realized the inside lining had been torn all along. Brought it back the next day (literally no more than 24 hours later) with receipt in hand and just wanted to exchange it for the same kind. Sadly, they didn’t have anymore in stock. So, I asked for my money back. Easy enough. Unfortunately, since I removed the tag they wouldn’t accept my return as it was now a ‘used’ item. Aren’t you supposed to remove the tag when actually using a purse? Anyways, was stuck dealing with them and a store credit for weeks. Guess price and quality don’t go hand in hand here (or customer service for that matter). Cool.

AVOID THIS LOCATION AT ALL COSTS!
I should have read the reviews before coming to this location.
I stopped by to make a return because I was in the area. I bought a pair of shoes online, but received a display pair (they were dirty). I called the 800 number and they told me to exchange/​re-​order at any Aldo location.
As soon as I entered the store, I got a cold reception from the employees. I told one of the employees my dilemma and he rang up my transaction on the computer. He pretty much demands that I PAY to make my return. He makes up some lie about the sales tax not adding up and tells me I have to pay extra (even though the shipping/​billing address for my purchase and the store are both located in LA county).
I don’t know about you, but I’ve never had to pay to make an exchange/​return of merchandise. I paid the amount and left the store because it wasn’t a large sum of money. But the more I thought about it, the more I realized how WRONG the situation really was. (It’s about the principle!)
I called the 800 number to complain about what happened. I told the customer service rep about the incident, and even she was appalled. I made a formal complaint, which was given to the store manager who was supposed to call me within 2 business days. Well, it’s been over a month and still no call. Surprise, surprise.
I ended up getting a refund of the amount they charged from another location where the employees were much more respectful.
Moral of the story:
— Avoid this place like the plague. They’ll be rude to you and try to make up some BS to steal your money.

2 seems to be the un-​magical number here.
It appears that almost every store on the promenade is having some sort of sale or special in these desperate economic times. Not this one.
And the attitude of the staff almost made me want to walk out… even for this shoe whore. Salespeople, take a lesson. Go to the Esprit store across the way for tips on how to treat customers. My broke ass even gets warm, friendly service at the Gucci store in Beverly Hils: «Yes, I would love to sell my kidney for those stilettos… I’ll take ‘em.»
I did buy some flip flops for the Tsinela’s UYE cuz I needed a new pair anyway and didn’t want to meet new Unilocaler’s in my ghetto, dog-​chewed flops. And the one girl was nice to me, but when I left, she gave me a foreboding farewell, «Be safe».
I was like, «Are you gonna shoot me in the back?!?»

You would think that everything on 3^rd & Promenade would be great, but I don’t know. this location of Aldo’s just wasn’t up to par. The selection wasn’t great, the employees were horrible at customer service, and the salesperson cashier forgot to give me back my credit card. I realized it an hour later, and had to come back to claim it… Such a hassle.