City Overhead Garage Door Company

DO NOT CALL THIS COMPANY. They were supposed to come on Friday morning and they just showed up mid-​day on Thursday. They knew it was for a door that was made by another company and was binding on the right. I introduced myself to Jim and Shane and shook hands and started to show them where it was catching. Suddenly Jim was so rude… It was bizarre — he just lost it and packed up while being very belligerent and walked off. I was so confused — I asked Shane what had just happened and he shrugged his shoulders, and to his credit, apologized. The other man, Jim, (the owner) sadly appears to have some stability issues and gets set off for no apparent reason. I had seen the bad reviews and assumed it was a personality conflict but don’t make my mistake… Jim was suddenly very rude without any provocation and was rude not only to the man who was trying to help but to me as well. So I am writing this review so others may not have to suffer his abuse. He may be «okay» at times but he can suddenly act bizarrely and you’ll have to get dumped on and still have to call someone to fix the door. I recommend AAA Garage Door in the Palisades — they’re professional… and courteous– normal.

One of the easiest home repair efforts I have done. Checked on Nextdoor — and City Overhead came up at or near the top of everyone’s list. Called, chatted with Jim Donahue (owner — who has been around Santa Monica most of his life) — and they were out two days latter. Assessed the situation — a 20 year old opener that one of their former employees had installed — and offered to repair it — but mutually determined a new unit would be better. They went to the warehouse, came back and installed it — with the entire time spent at under 2 hours (from initial visit, warehouse stop and installation). Jim couldn’t have said it any better — «Call if you need us — otherwise see you in another 20 years!» These guys are top of the list!

17 year old garage door. In 2014, City Overhead Garage Door Company provided same day service to replace broken springs. Today, same day service to replace unraveling cables. Fast, friendly, efficient, at a fair price. Jim and his son are great guys and I would call them again without hesitation.

They came highly recod to me by 2 neighbors. I called to have garage motors replaced. They came out that day for an estimate and did the work the following day. We are very happy. Great service!

What excellent service! My garage door broke and I called these folks and within two hours they arrived at my home and diagnosed the problem. Thirty minutes after that my garage was fixed and they were on their way. They were professional, timely and the prices were fair. I cannot recommend them enough.

Wow. This was the rudest I’ve ever been treated by ANY serviceperson EVER. He was rude to me on the phone, and he was rude and unkind to the person at my house when he was there. (And angry that the unit had been installed by another company — a company we will obviously be using instead of these guys.)

On July 2^nd my garage door decided to stop working. The motor was running, but the door itself snapped. After the long weekend, and after reading a few reviews, I decided to give City Overhead a call.
8:51 am — call to ask for garage door repair. agree to send a photo of the snapped piece.
8:56 am — send the photo.
9:22 am — receive call back. anticipating they can get the piece and be over in 1 hour.
10:30 am — they arrive. the fix is to simply reinforce the part of the door that failed.
10:53 am — done. door works even better than before it broke.
Incredible. Would highly recommend. No hassle and super straight forward!

Excellent customer service and beautiful work!!!
Jim and his crew are wonderful!!!
Our garages are so beautiful that people stop in the alley to admire them!
I can’t recommend them enough!

I was a little worried after reading two negative reviews, however I decided that my service in the past was great and there wasn’t any real reason I shouldn’t call them again. I am happy to report that once again the service was top notch. They had all the parts for fixing my door, they did it in a reasonable amount of time, they provided a few tips for making sure the motor didn’t die a premature death, AND their rate was very reasonable. I would definitely use them again.

Called and set up appointment with them 5 days in advance to look at garage door. Talk w a man for 5 minutes on the phone and give him all my details and set up an appointment.
On day of appointment — I call them and ask them where they are — they are surprised and say they have nothing on the schedule. They drive to the wrong address and call me. I give them the correct address and tell them they are 1 mile away.
The man on the phone is now flustered and says — u know we are busy — call next week — I’ve got another job. I ask him if he’s joking and begin to say I’ll be reviewing you and he hangs up the phone.
I guess he heard «review» before he hung up on me, so he called back after 20 seconds and basically says, «this is your fault — you were not on the schedule». He literally says «it’s your fault»
Wow.
Addendum. 5÷29÷15
Lying about your customer service 1 month later via your comments below –consistent — very classy.

I have been using city overhead door for over 20 years to service the old garage doors at my apartment building in Santa Monica. They have saved me more times than I can count when the garage doors suddenly stop working, putting my tenant’s cars and personal items at risk. They understand how important it is to resolve these problems quickly. They were so exceptional today that I had to write a review. A car smashed in a wonderful old garage door which had no alternate entry. Jim came by the day I called to take a look and let me know that he would have to order a part that would be in on Tuesday. He arrived Tuesday morning with two other men and proceeded to spend half an hour working like crazy just to get the door open iso he could replace the hardware without damaging the old door. Anyone else would have told me that I needed to get a new door, but Jim and his men went through major efforts sawing away the old hinges and slowly adjusting the placement of the door in order to enable one of them to crawl inside to finally push the door out. He wanted to save my 60 year old redwood door — it turns out that his father had made and installed the original door. The three of them spent over an hour working on the door, aligning it so it was perfect. Even though he knew that insurance was covering the damage, he not only saved my door but charged me very little for his parts and labor.
I was very frustrated having to deal with a broken garage door, but by the time Jim and his team finished I was in a great mood. Anyone who has any garage door related needs should use them.
This is my first Unilocal review ever — no one asked me to do it, I just had to express what a great company this is.

I can’t stay enough wonderful things about City Overhead Garage Door Company. Our garage door decided to stop working and we were so frustrated. We called City Overhead Garage Door Company and it was fixed almost immediately and for an incredibly affordable price. Everyone should call this company if they need service on their garage door. Ive worked with other companies in the past and this one is by far the best. I wasn’t asked to put anything up on Unilocal; I just wanted to do whatever I could to help them in return for their wonderful service. Such a great company!

City Overhead was great. I called in the late morning and by mid afternoon I had an experienced, professional and courteous crew fixing my garage door. They not only repaired the broken piece they also did maintenance. Without hesitation I would call them again and I recommend them highly. It’s nice to deal with a good group of people.

Shane and his dad came out to fix the garage door on a rainy friday afternoon, the clicker was working but the door didn’t move. They pinned the problem within two minutes and fixed it — turns out it was a misaligned sensor which was snapped back into place — then left with a handshake and a no-​charge for the call. Pretty awesome, my kindof people. Thank you!

I highly recommend City Overhead Garage Door Company. We have a garage with no entry from the house. The motor broke and the door was not functional. I called City Overhead and they were ready to come out same day. Due to my schedule they came out the following day. Having described the problem to them, they came prepared to replace the motor. They were prompt, efficient, and friendly. A flourescent light fixture had to be moved to accommodate the new motor which they readily did. We had a new motor, new wiring and new sensors in no time. They also reprogrammed the car remote. Super happy with the service and will definitely keep their number if I need future repair!

I broke my garage door while trying to program my car. Turns out I broke the springs and busted the motor. Jim and his son Shane came within 30 minutes. Helped me get my cars out of the garage then ordered the necessary parts. Two business days later, Jim and Shane returned to replace the motor, springs and service. They even reprogrammed all of my car garage door openers and any opener. They are awesome guys to deal with, super polite and actually happy at what they do. I without a doubt would recommend them especially in an emergency!

This father/​son team were amazing. They answered on the 3^rd ring, very nice and were at my house within the hour as they said. They knew immediately what the problem was and not only fixed it but showed me for the future how to make sure it won’t happen again and how to correct it. They even cleaned my door…
Their fee was minimal and their attitudes were priceless… I am still smiling and laughing with how great and fun they were…

Jim, the owner, and his son are great! Very professional, prompt, and reasonable.

Non emergency service. Came next day exactly on time. Gone in less than an hour.
New key pad, clickers, complete servicing, fixed the issue of reversing on closure. New bulb. Fixed outside key entry damaged by LA Overhead Doors who came day before and said while pulling out wires «you don’t want this». Very reasonable price.

I called yesterday talked to Jim the owner, told him that I need my garage door fixed that he installed many years ago, it was acting up, didn’t want to close, he told me he be there tomorrow morning at 8:30.
Sure enough, a man a word, he showed at 8:30 this morning, put in a new motor and upgraded all the safety stuff, I had only one complained, I told him that I had a problem finding his phone number, usually that should be right on the door, some kind of sticker of sorts… anyway he gave me two, and now I can rest in peace in case something goes wrong his phone # is right on the door.
Great job Jim & Shane, thank you for a job well done.