Enterprise Rent-A-Car

Jory and Sara are awesome! Not the pushy salespersons you see at most of these rental places. They hooked me up with a Nissan Altima S that still had that new car smell. Real fresh. Upon return, Jory was all by himself and helping an older lady with her bill. I’m pretty sure she was completely satisfied as well. He apologized for the wait and said he would be right with me. Breakdown of charges were clear and they were both very friendly and professional. Great Job!

I really hope that this location is actually closed, because this would help explain the terrible customer service I’ve been receiving. As others mentioned, I went to this Enterprise at the end of November because it was located inside the same building as the Caliber Collision Body Shop I used. When I got there to rent the car, they didn’t have any of my information in their system, so I had to wait quite a while. When they finally brought the car out, the employee gave me absolutely no information on how to use the rental, and where everything was located. The rental car was also really dirty inside, making it obvious that it wasn’t cleaned before I received it. They pressure you heavily into purchasing additional insurance, and even lied to me about the coverage my insurance company provides me in order to trick me into buying additional insurance through them. I later found out while speaking to my insurance agent that they were definitely lying.
I used the vehicle for 5 days, returning it on December 5^th. A month after returning it, I received a random bill in the mail saying I owe $ 3.86. My insurance company said they would be covering all the costs, so I have no idea why I was receiving this bill so long after I returned the rental. The most frustrating part is that the bill had absolutely ZERO information on how I’m supposed to pay the bill, but it contained all of the usual information that’s normally included on any bill; «Payments are due immediately.» «Late payments are subject t o a finance charge.» There’s not even a due date on the bill. It has one phone number and one email address, and after three phone calls and three emails, I am still yet to hear back from someone. I have left Adriana (the name that is said over the voicemail message) 3 voicemails in 3 consecutive days and I am yet to get a hold of her or get a call back. It’s a 310−649−5025 number on the bill. I called the main office, and the person who answered the phone put me on hold for 10 minutes, had no professionalism, and he continued a conversation with someone else while we were talking. He said he would pass on the message to his boss about my issue. Hopefully I get a call back today.
The office was also very dirty and messy the both times I went inside. Heavily discourage people from using this Enterprise and Enterprise in general after my experience. I’ll update my review pending on how this whole issue is resolved eventually.

I rented a car here because it was in with a body shop. The girl just put me in this ford fusion car and not even showing me like how to use the parking brake and everything else. I had to go on line to figure it out and still it didn’t work! It’s not like this place was to busy either. I will not got here again

After giving my Allstate representative feedback on my car rental experience, I received a call from a manger at Enterprise who was caring and wanted to address my concerns. He said that unfortunately the day I picked up my car was an unusually busy day, but admitted that I should not have had to wait as long as I did. He also said that I should not have felt pressure to buy the additional insurance.
They have given me a partial refund for the extensive wait time on the first day and some of the additional insurance. I honestly did not expect to receive anything back, so this was an unexpected surprise. Most importantly, they cared to try to make things right and want me to have a pleasant experience with Enterprise. I will try giving them another chance!

Very kind, affable, nice team of people. They were extremely helpful and understanding when I was in need of a rental. They offered assistance in tracking down my rental information as I had to get it through my insurance. I enjoyed chatting with them as I waited.
They also offered me several car options and helped me choose the best one. When there was a wait at the washing station, they offered another car or a discount on my gas. I went for the discount and took the car unwashed… but it was still very clean.

This review is for the Enterprise rental car office at the car repair shop. The service and experience has been excellent. They are quick to get you a car and on your way. They seem to have a good relationship and coordination with insurance companies. Rebecca, the Enterprise girl was very efficient and helpful. My wife needed a car with reverse camera and Rebecca worked hard to get her one. Very convinent location in Santa Monica that was very busy after the holidays. I would highly recommend the place based on the customer service alone.

Beware of this particular rental office. I’m not saying don’t use them… I’m just saying be careful. They tried to overcharge me and when I caught the «error,» they didn’t refund me until I had made yet another phone call requesting the reimbursement. They did not clean the cars they brought me to rent. They did not return phone calls. And, through my own fault, I accidentally left personal property in one of their vehicles. I immediately called, left messages, called again on Monday. They said they couldn’t find it – which is only another indication that they don’t clean their cars before re-​renting. Even my insurance company admitted they were not trustworthy.