Focus Pointe Global

I answered all the survey questions. They said, I qualified for the survey, but I never heard from them. I don’t know about this company, proceed with caution.

I’ve been here twice… the first time was last year for a focus group about cell phones. Recently I went to a focus group about cooking oil and was let go after 10 min because they were overbooked. I still got paid, so no complaints! :)

I participate in 3 – 4 focus groups a year with some other market research groups in LA and have always had excellent experiences. I signed up for Focus Pointe and started filling in their questionnaires. Some of them were really in-​depth and would take up to half an hour. They would say I qualified for the study but I’d never hear from anyone at the company to follow up. A few weeks after I started doing their surveys, I started receiving non stop phone calls from telemarketers along with tons of junk mail and glossy catalogs in the mail. I believe Focus Pointe is collecting personal information based on your answers and selling them to advertising, marketing and telemarketing companies. When I tried to unsubscribe from Focus Pointe’s non stop emails, the link went to a «broken page». Even logging into my account and removing myself from every email they had subscribed me to did not stop the emails. I had to set up a rule in my email program to send them direct to trash. I am very skeptical about this company — I believe they are harvesting marketing information and selling it off. Beware.

if i was a company looking to do research on my product, i wouldn’t use focus pointe. you’ll probably get late and incomplete work.
as a participant, i had an average experience.
i could tell this place was extremely disorganized, post interview. they forgot to ask a bunch of questions while we were there, so they sent out an additional questionnaire to complete a few days after and didn’t offer additional compensation. i responded to their email and let them know i’d send back my answers by the end of the week. they began hounding me for it with a few phone calls and emails. i understand you need this to complete the project, but 1) it’s not my fault you f*cked up and didn’t get this done during the focus group and 2) i have a full time job and am busy. you’ll get your answers by the end of the week as i told you. after i sent them the spreadsheet with my responses, i received 2 phone calls asking for it. i emailed on top of my response and asked them to confirm they got my attachment; to which they never responded. get your sh*t together.
the actual focus group was pretty straight forward. we got out on time and got paid with a VISA gift card. the woman monitoring the group was fine. not bad, not great. she did a decent job engaging the group and starting conversations. however, she wasn’t good at staying on track and getting answers to necessary questions.

I came here ¹¹⁄₉. The group lasted about an hr and half. It was my first focus group I’ve ever done so I didn’t know what to expect. It was pretty kewl and got paid right after.
Down side, the sandwiches didn’t have cheese!

Have been here a couple of times for a focus group and have always left satisfied (i guess thats cuz they are paying me). So anyways, the receptionist can be either hot or cold. At times she is scolding you for not arriving on time (which i can understand) and other times she is care free and your best friend.
One thing i dont like is that instead of giving you cash at the end of your focus group they always pay you with a check. Out of all the market research I have done (quite a bit), this is the only place that gives checks to its participants. I guess they are trying to account for every last cent and while it makes sense, I’d much rather have cold, hard cash.

What a difference a day makes. On day three of our research project here– this place fell down and hard.
First– they forgot to get lunch for the team. We’re stuck in a dark room with nothing to eat? At least one star off.
And then the unforgivable in research happened. Whoever did the screening for potential «researchee’s» did not screen two of the groups correctly. Which means that anything that the people said was useless to us. And it’s not like we get our money back. The screening process is crucial– and Focus Point fell down.
I still like the location and the facility. IF we used them again– and that is a big IF– you can bet we’ll be following up on the screening process.