Glow My Teeth

If there was a ZERO star option, this place would receive it. NEVER purchase the lifebooker or Groupon deal for the Zoom teeth whitening here at Glow my Teeth. They not only have a wrong number listed on their print out voucher, but they also have the wrong address. After spending 80 bucks on this voucher I literally had to hunt down this place for a week. Once I found the actual number online they never called me back after numerous calls and voicemails over a span of two weeks. Their online website is impossible to use. The Lifebooker voucher states that their dental office is in Santa Monica and I live near there, hence why I was interested. However, you go online to their website and they only have offices available in Studio City, Ca and Denver, Co. You can’t even book an appointment in Studio City because it says no staff members are available! Luckily, I was able to get a refund through Lifebooker. Therefore, Glow my Teeth aka Zoom my Teeth place is a SCAM!

Bummer! Looks like Amanda D is right — this company doesn’t seem interested in your business.
Twelve days after purchasing teeth whitening from Lifebooker I’m still unable to contact the company or make an appointment. I’ve left 2 voice mail messages on the Google Voice number provided and send two emails with no response. Alas, I’ll need to try to get a refund.

Wow I did not know they did teeth here. Lot’s of things to improve yourself here I guess. I had been renting a workdesk in the office above them on the 2^nd floor, so I would check out the accupuncture deals while I was there, but maybe I’ll go for whiter teeth.

Do not — I mean, DO NOT — go to Zoom My Teeth in Santa Monica.
What’s good? This business DOES NOT want your money.
What’s bad? This business DOES NOT want your money.
On February 15, 2014, I showed up for my 10:30am appointment. I was probably 5 – 10 minutes early. When I approached the front desk to check in, the person sitting there informed me that I was not on the schedule.
Now, I pre-​purchased my whitening session on Lifebooker, a Groupon-​like site for spa and beauty treatments. I’ve had luck with them before. After pre-​purchasing the service, I used Lifebooker’s online scheduling application for Zoom My Teeth (the URL:
) to book the 10:30 appointment. It’s my fault for not confirming with the location that I was, in fact, booked for that time.
When the front desk person told me that I wasn’t on the schedule, she also informed me that Lifebooker’s scheduling service is not tied to their own calendar. This is strange, and I blamed Lifebooker at this point because they shouldn’t have that link on their site. I rescheduled with the front desk person for exactly one month later, for today, March 15, 2014. She entered the appointment into her cell phone — also strange, but nowadays so many small businesses are run using cell phones and using that Square app that I didn’t think too much of it.
Later that day on February 15, I got a call from a person asking if I had pre-​paid for my session with LIfebooker, or if I’d be paying in office. I said that I paid for it via credit card through the site but wanted to confirm that my card was in fact charged so that they would have accurate records. She asked me to call back ASAP that day so they would know. There was no explanation why, but again, it’s a small business.
I called back later that day and left a voicemail confirming that I had a receipt from Lifebooker AND that my credit card had been charged the $ 79. I never heard back, but figured that’s all they needed to know.
One month later, I show up to my appointment, scheduled for Saturday, March 15, 2014 at 10:00am. I pay for my parking right out front of the location at 1828 ½ Broadway and walk inside. There are two people at the front desk chatting. When I approach the front desk, they look at me and don’t say anything. I say, «Hello! How are you? I’m here for a 10 o’clock appointment.» Front desk person: «…For…» Me: «Whitening.» Front desk person: «I don’t think she’s here yet. Have a seat.»
So I sit.
And wait.
And eventually, about 10 minutes in, one of the people at the front desk people asks me, «Does she know you’re coming?» I would assume she knows, since I booked this appointment one month ago. Another person asks, «Do you have a number on your Groupon or LivingSocial or whatever?» I check my printed Lifebooker documents — there’s only a number for the Lifebooker customer service line.
These people at the front desk, by the way, do NOT work with the Zoom My Teeth company but instead work for the other business sharing the same space in the building. Their customer service is very low, but at least they spoke to me at all.
I sit there a few more minutes. A friendly gentleman who also works in the same space is looking for someone named Megan. He comes up to me and asks, «Are you Megan?» No, I am not, but then he asks me if I’m waiting for whitening. «Yes, I had an appointment at 10:00am. Unfortunately, I don’t have a number to call.» He helps me out by handing me the Zoom My Teeth business card, which was sitting behind the front desk. Why wasn’t this given to me in the first place when the Zoom person was not in the building? Why didn’t the front desk people do a courtesy call to that number?
I call the number and get a machine. I leave a message with my name, appointment information, and phone number. Then, I realize I’ve been waiting with no update for 15 minutes, and I find myself saying in my message that I will be leaving and filing for a refund. After I hang up from the message, I get in my car and drive away. I am so glad that I did.
A few minutes later, my phone rings. I answer: «This is Amanda.» «Amanda, did you leave the place already? …This is (name redacted) from Zoom My Teeth.» «I did leave.» Zoom employee: «Well, the girl is there.» Me: «I was told that the person who does the whitening was not there, and after waiting 15 minutes, this was my second time I’ve been let down by the businesses. I will be getting my teeth whitened elsewhere. Thank you for calling me back.» Zoom employee: «Okay. Sorry about that.»
As stated at the beginning of this review, Zoom My Teeth does NOT want your money.
The only way I could consider trying Zoom My Teeth again is if they comped my first session — but realistically, I know that session would probably not be on the schedule when I show up.

This business has been here only 2 months and is already popular with the in crowd thanks to Groupon. Why pay hundreds of dollars for whitening at your dentist, get it here for less.
Apparently they have 1 – 2 two other locations further east, this is their first westside location. The cost for was 2 treatments, plus a take-​hope kit for $ 119 — not bad. The results, so far, are pretty good; I was going for subtle vs. drastic, so I’m happy.
There are 3 practices at this address creating a convenience for image and wellness therapy featuring chiropractic, liposuction, nutritional counseling and now teeth whitening.
I’ll update this review over time as I have an appointment to go back