Keller Williams Realty

In my opinion Jeff Lemen is not an honest agent. I have had two encounters with him in the Picfair area, and I feel that he is dishonest. He does whatever possible to cause bidding wars; even when it is not appropriate. He used me twice to get higher offers. The house was sitting on the market for three months. The first time he assured my agent verbally and in writing that the seller accepted my offer. She asked him a few days later if everything was ok, and he said «yes.» While we were awaiting their signed agreement, he used my offer to solicit another offer right under my nose after giving me his word.
The second time, he contacted my agent and stated that he made a mistake with the previous house and wanted to make it up to me. He apologized for what he had done; he knew it was wrong. He said that there was another house around the corner that was in my price range. I met him, and submitted an offer above list. He then countered his only offer (mine) for $ 60,000 more. I have several friends that grew up in the neighborhood and still live there. They know alot of people in the area. I don’t know how he can sustain a business by treating people with dishonesty. My friends also know several investors in the area, and word-​of-​mouth is a powerful thing. He appears to be very shortsighted and does not realize that this neighborhood is very loyal to each other. He also overprices houses and then sellers are forced to reduce the price; which is a problem within itself. I have already given my friends feedback for him, and they said that they will not refer him to anyone in the neighborhood based on his lack of integrity.
My intent is not to do business with him anymore. Just being honest so that you know how he conducts business.
K.F.

Bridgette Long (Realtor) did a great job representing our house our sale! She listed it quickly and got us $ 20,000 over asking! I would recommend her to my bet friend to represent them to get the most money! We were a hundred miles away from our house and never had to travel to sign papers or anything. It was all done over email and closing papers were brought to us by a professional Notary Public where we lived.

Jeff Lemen is a SUPER STAR!!! We had the opportunity to go into escrow on a house in Hermosa Beach… but it was contingent on us selling our house, which was not yet on the market. Jeff took over, and made our dream happen! He truly made it a seamless experience…
I HIGHLY recommend partnering with Jeff and Keller Williams if you’re looking to sell or purchase a home.
Thanks Jeff!!!
The Yasment Family

This review is for Jeff Lemen, who represented me in my condo search. As a first-​time home buyer, I was looking for someone who would be both straightforward and patient with the many questions that I had.
Many agents have slimy/​aggressive mannerisms that I find very untrustworthy, and what I appreciated most about working with Jeff and his team was his honest and genuine approach. Jeff was not afraid to tell me that he wasn’t an expert in everything (the neighborhood I looked in), but he was great in the negotiating process, and his relationships in the industry proved quite valuable. Jeff is very analytical, and helped me take the emotion out of many parts of the buying process.
In short, I enjoyed the process of working with Jeff, and would certainly recommend him!

We had Jeff Lemen represent us in our recent search and purchase of our new home. I have to say that Jeff has great knowledge of the market and his negotiating skills are excellent. We started looking in May. He gave us great advice on the homes we were seeing and what he felt the offer price should be. When we found the house we really wanted he saw us through the entire process with expert guidance.
I would recommend Jeff to anyone looking to purchase.
Thanks Jeff!

This review is for Jeff Lemen, the Realtor who represented me and my partner in the sale of our house in the Wilshire Vista neighborhood in Mid-​City LA. This review is tentative, and I will finalize it when we receive the final proceeds of our sale from our mortgage company, and that event completes the transaction.
First I’ll explain my rating system and then I’ll explain my rationale for the rating.
When I rate a business or service professional I start with 3 stars assuming a level of performance consistent with its peers. If the business outperforms its peers then it gets 4 stars, or far outperforms, then 5 stars. Similarly if it under-​performs, then 2 stars, and far under-​performs, 1 star.
Jeff was an enthusiastic and pleasant Realtor. Like any good Realtor he worked long hours and was generally responsive to our requests. I found him easygoing and nondramatic. He came across as highly motivated though junior and somewhat inexperienced. He seemed a bit outgunned by the very seasoned and clever buyers’ Realtor team with whom we were negotiating, but I expect with time and experience his skills and confidence will only improve.
I consider the seller’s Realtor the project manager in charge of a team of assistants and of the escrow office, and the performance the overall process is affected by his ability to manage his team. This presents an improvement opportunity: His escrow officer seemed competent and was very personable, but allowed an error to occur that I’ll describe later. His assistant was pleasant in person but did not seem to go far out of her way to provide updated information or do a lot of real digging. Both the physical inspector and termite contractor were excellent.
His strengths included the use of current technology such as text messaging and electronic signatures via DocuSign. He was quick to respond to messages, such as text, email and voicemail. I never felt that he was neglecting us, even though he had other listings and pending sales.
There was one unfortunate error on the part of the escrow office, and I’ll describe how that came about. The escrow officer provided an estimated closing statement soon after we had a signed contract on our house, per our request. This estimate accounted for a payoff statement of our mortgage balance from our mortgage holder, Chase. Later, just before escrow closed, another month had rolled over and we had made a subsequent mortgage payment to Chase. Unfortunately, escrow did not work with the title company to ensure that the payoff Chase received reflected this last mortgage payment; perhaps Escrow neglected to request (or provide) a revised payoff statement from Chase. Now we must wait for Chase to refund that extra payment, and we have no leverage if they drag their feet! I suspect this glitch occurred because the escrow officer left for vacation before escrow closed and the hand-​off to her assistant was not seamless. I fully expect to eventually receive this refund so no real harm was done. I’d recommend that Jeff perform an investigation into how this error occurred and how to prevent its recurrence.
11 July update: We received the payment from Chase yesterday, so the transaction is finally complete :)
A more potentially damaging error occurred in the initial pricing of our house. Jeff’s senior partner lives in the neighborhood and has been quoted as complaining that Realtors often undervalue this neighborhood. Jeff was swayed by this senior partner into recommending a listing price higher than that of his own market assessment, and well above Zillow. We didn’t have enough data to know otherwise, so it sounded good to us and we went with his recommendation. Our listing then languished without offers, and so shortly thereafter we dropped the price significantly to a little below Zillow, and then got ample attention. Unfortunately, my research tells me that once a listing starts to languish due to overpricing then it becomes harder to get the same price as if it had been priced correctly from the start; in other words, it’s important to get it right from the start so that the listing hits with a splash. I can’t prove that we left money on the table due to this pricing error, but this process, which is always inexact, could use some tweaking. Fortunately, he was flexible to make a quick adjustment, which has not been my experience with other realtors in the past.
My bottom line is that I’d recommend Jeff Lemen as a Realtor, and due to his enthusiasm and dedication his skills will improve greatly with time and experience.

Dan M. realtor is tremendously rude! Don’t ever use him!