Ki Tailor

I’ve been coming here for 6 years. Cindy provides high quality tailoring at great prices. She greats you with a smile and knows you by first name. The service is personable and I always look forward to picking up my clothing because I know it will be perfect!

Worst tailor experience I’ve ever had. I’m short, brought in a very long pair of pants to get shortened and a dress that needed to be taken in. When I go to pick the stuff up, they give me back the dress unfinished. It was hung and ready to go, they defn. thought they were done with it, it wasn’t in an unfinished pile. I try on the pants and they’re still super long. She accuses me of wearing different shoes. If i was wearing 8 inch heels they stil would;ve been too long. So I’m upset and trying to work this out with her when another customer comes in. We’re arguing about whether the pants were actually shortened. She actually yells at me that she has a customer to take care of and she can’t speak to me. I thought I was a customer too, guess not. Elias in Santa Monica is the best but expensive, Ki may be cheap, but it’s not worth the bad craftsmanship.

I had two cocktail dresses fitted and was absolutely pleased with the result. They were ready in just under a week time (she called me on the phone to let me know) and the work was beautifully done. Will come back for sure, highly recommend!

Came here last week to fix my jeans, make it tighter around wrist, and the shape was straight so ordered to make it skinny ish shape.
A lady, who I guess the owner of shop, was very nice and welcome me warm. I liked it.
Yesterday, (there was an another lady working, didn’t see owner) I came to pick up my jeans, and it was not the shape I wanted, so I told her to fix them bit more tighter around wrist and shape of lower leg are. She was super nice and didn’t say anything about my request, told me come back next day.
This morning, I came back and picked up jeans. Owner lady was there, and she start yelling at me and kept saying «I did my job! It was exactly what I measured. This time is your fault, this is not my fault. Your fault!!!»
Showing me the receipt from lay week and keep blaming on me to give them touch up fixing.
I was so disappointed, because they were nice at beginning, then once I told them to fix it what I wanted to, turned into evil and slamming receipt and yelling at me.
My jeans actually got perfect jobs, after I request fixing. I loved it, but will never come back here.
Such poor customer service, so disappointed.
Ps another lady works here is very polite and nice, this review is only for a old lady, who seems owns this shop.

I would never use this tailor again .
I didn’t know that Mr. Ki doesn’t work there anymore. I found out afterward. Cindy is a horrible person & she will bring the business down.
They ruined my expensive dress. They don’t take responsibility for it either. Cindy & Joy at first acted like nothing wrong happened from their side &
they said its my fault … Like I asked them to ruin
my dress.
The alteration was done totally wrong & when I came to pick it up Cindy acted like I wanted that way.
After they saw me so upset & crying then
The other lady «Joy» tried to fix the dress but once you cut a fabric then there is no way you can put it back together like the original style.
Cindy the owner is very rude & disrespectful. She has no manner or moral. She doesn’t know how to keep a customer happy. Not only she didn’t give me discount, she has the nerve to ask me for money bcus she gave my dress a new design.
Do not give your clothes to this place,
if you care for your clothes.

The worst place to go! The woman at front is rude! She doesn’t do her job! They even couldn’t fix a simple zipper and she put a used zipper on my pants! I had to go back several times and she even couldn’t fix it then! So I pretty much paid her for nothing! never again!

Where do I start, the past, present or future?
It seems many of the single star posters here are reminiscing over the past; Mr. Ki and his lovely wife. Yes, I agree, for many years this duo provided great service, however, the reality of the situation is that all those years of great service faded into the past as Mr. Ki became forgetful and the quality fell off. It was truly sad to watch Mrs. Ki try her best to prop him up, but this only can last so long.
Enter the present, the new owner, Cindy. I generally agree that her demeanor is, let’s say, all business. However, what I would like to pass along is how good that business can be. Recently I dropped off a Jacket to have pockets added; $ 15 bucks a pocket, $ 30 total, and yes, paid up-​front. I do agree that prices seem higher than before, but I simply think Mr. Ki forgot to raise his prices over the years. The question should be, are the new prices worth it? Admittedly my needs are simple on the scale of alterations, but I appreciate the walk-​up service of Ki Tailors and the sensitively to due dates.
After picking up the Jacket one morning, pockets perfectly sized and placed, I received a call a few hours later from Cindy. Unsolicited, she offered a credit or a cash refund, because they did not have to add pockets, only had to open the seam where what I thought were «faux» pockets were. I am writing this review because this never happens, a business offering an unsolicited refund to a perfectly happy, yet oblivious customer?
Sure, Cindy may not be the happy go lucky Mr. Ki, but I appreciate her honesty and the quality of service has been very good in my experience. In the future, I will be returning to Ki tailors for sure.

I’ve come to the conclusion that everything in LA is more expensive. I’m used to paying $ 7 – 10 for a basic hem of my jeans, but here in SM, everything is double that price. Ugh.
I’ve passed by this tailor shop quite a few times on my weekly runs to the beach. I’ve been to George’s tailor down the street, which is closer to me (and better reviews) but his prices are astronomical.
I decided to stop by this little shop, which I read is run by two Asian ladies — so it’s a little more close to home. When I walked in, one lady greeted me with a bright smile and invited me straight in to the dressing room. I had a dress I needed hemmed up (story of my life) and more importantly, I needed it in 3 days.
The two ladies were very interactive with me, adjusting the straps of my dress, cinching in the sides, and making sure it fit perfect. And I don’t think they did it to make more money but sincerely to make the dress fit me perfectly.
All in all, I got a dress hemmed up and cinched in for $ 35. I love the customer service and the fact that they have worked out of their little shop for 27 years.
Highly recommended! Will come back for all my short girl problem alterations.

These ladies are so sweet! I showed up with a last-​minute fix, and they graciously agreed to drop what they were working on and complete my job while I waited during my lunch break. I had a hockey jersey with a new nameplate that needed to be attached, and tickets to the game that day after work, and being Canadian, this is a BFD (big f’n deal) haha!
They charged me a mere $ 5 extra, and I tipped them on top of that for the great fast service they provided. I can’t speak to the quality of complex tailoring jobs here, but if you need a quick modification or fix, please give them a chance to help you out! Meter parking out front is convenient, or you can park kitty corner at the CVS.

Workmanship quality can’t compare to when Ki and his wife worked there. I had to bring back pieces to be re done several times.
Will never go back, the woman who meets you at the door is rude and argumentative. Gave it several chances… never again.

new owners are terrible. i came here every once in a blue moon and mr. ki would remember me and even ask about my kids. when i first stepped into the «new» shop i was hesitant to say the least. i gave them the benefit of the doubt but was put off by her sizing up my wallet. when asking for a price she straight up looked at the suit lablel and quoted me a price i couldnt believe! im not saying it was a fancy label or anything. but my spidey senses were tingling like mad. i knew to get the hell out of there.
well, glad mr ki and wife got to finally retire. they had been talking about it for years. good for them. bad for us consumers.
pros:
–nada
cons:
–avoid like plague
overall:
–just drive on by. nothing to see here folks.

Ki’s is my one and only destination for all my tailoring needs. They are always courteous and helpful and are flexible (especially if you become a regular and happen in find yourself on need of next day alterations). You can always expect quality work from Ki’s.

Cindy is the sweetest woman! She will make sure everything comes out the way you want! If you are getting any pants or dresses hemmed, bring the shoes you are planning on wearing with your outfit!
I am a regular customer and have had no issues with Ki Tailor. I have gotten jeans hemmed, dresses altered, buttons added to jackets, skirts fitted. Ki Tailor does a fantastic job and I highly recommend this place. They are speedy too!
Just communicate exactly what you want and they will get it done! Love this place!

I’ve been coming here since I moved to Santa Monica about a year and half ago, and they have always treated me well. Cindy and Jo are sweet ladies and appreciate my business, and always give me a little discount because they know how often I come in here.
Just recently, I had them tailor my whole Halloween costume, where I depicted the Jolly Green Giant, and take a look, my costume was awesome and all I got were compliments. That is no
I will continue to come here for all my alterations and sewing needs. Having them do my costume was no easy feat, and it’s a reason I had one of the best Halloweens ever!

I was a customer for many years at this fine establishment until it changed owners. The old owners were amazing and very friendly. However, since the new owners took over this place has changed a lot. The new owner has zero personality and the alterations are HORRIBLE! She made a hole in my pants in the back where she let the seam out. Not only that, she let them out too much and when I asked her to take them in she said it’s «the style» to have them loose. She list my business as well as most others in Santa Monica.
Look at her recent 5 star reviews… One guy from orange county for jean alterations? What zero tailors in 60 mile vicinity? FAKE!!! Also the girl from San Mateo. No tailors from the bay area to LA? These reviews were placed by her friends or fsmily…
Beware of this place! Your clothes will thank you..

This place really is awful now that the Mean Lady has taken over. I was really loyal to the old tailor and his wife — they did a great job, great prices, friendly service… but no more.
I’ve been hung up on several times, she’s tried to overcharge me, and worst of all, she took no responsibility over (and didn’t even have any remorse for) two lost suits.

I had some hemming performed here on my slim fit denim and it came out perfect! The «original» hem was maintained, the right amount/​color of stitch was used, the length/​fit was impeccable and the price was very reasonable.
Most importantly, I needed these hemmed for a trip within a few days and the alteration was performed within a day! With Ki Tailor’s attention to detail and their friendly customer service, I will definitely be coming back here for my alteration needs.

I always loved talking to Mr Ki! He remembered how many kids I have and we would catch up on life.
The new owner did straighten up the shop but she really rubs me the wrong way. No charm and all snake smiles. But recently she raised the prices to be the same as ‘Italian Tailors”.
Normally two shirts cost me $ 45 including tip. I was floored by sticker shock when two shirts now cost me $ 70!
Sad to see you go Mr Ki. I’m not coming back.

Hey crazy reviewer peeps below: this place rocks! Give it another chance.
I love Ki Tailor. And I’m a tough customer; I’ve had complete disasters at other tailors in the past.
I’ve read the reviews below and not sure what these other customers were smoking when they brought their items to this place but: 1) they do take credit cards 2) they do give you a work receipt with the total charges when you drop off your items for repair 3) they call you as soon as your item is ready and will keep calling to remind you — which for me was good because I always forget shit like drycleaning and tailoring.
With much fear and trepidation, I brought them my truly beloved 10 year old leather motorcycle jacket I purchased at the leather school in Florence, Italy. This jacket is irreplaceable and I was freaking out about leaving it with anyone. They replaced the liner perfectly. (and also placed the original tag back into the jacket). The jacket now looks brand new again. For only $ 30.
They also were able to completely repair and reshape a dress I bought and decided that I hated the cut. They had me try it on and they took in the sides and now the dress fits perfectly and looks super cute. It’s like I bought a new dress. For only $ 15.
I will go back to Ki Tailor for all my tailoring and repair stuff.
This place seems organized, is clean and is definitely value-​priced. They have fitting rooms so don’t leave without trying your items on to make sure you are happy.
I highly recommend Ki Tailor.
Oh and one last thing: be careful of the napping lady underneath the fabric counter. I didn’t know she was there and when she woke up it scared the crap out of me!

The new owner or whoever she is has ruined this place. It used to be my go-​to tailor, but the quality of the work has gone down and the prices have gone up. Everything I have taken there they have made way too tight. I took a bridesmaids dress there recently to be hemmed and they quoted me one price — when I came back to pick it up she increased the price by $ 40, telling me that they had misquoted me the first time.
I will be looking for a new tailor.