Roberta Roller Rabbit

I walked into this store today with my mom and 1 year old baby. My mom went to pick up something off the shelf and a lady came rushing over to grab and start re– folding the item. She then says that that was not my daughters size. I was shocked and have never seen such rude behavior. This was my first and last time in this shop. She had no idea who I was shopping for and was only worried that she was going to have to possibly have to fold the shirt again. This little shopping area is so adorable and its really sad that customers are not treated with respect. If I could give no stars I would have

This review is for Roberta Roller Rabbit’s mail order/​e-​commerce site, not the for the lovely Brentwood Country Mart store, where I have happily shopped for years. Do NOT do what I did, which was attempting to save myself the drive across the city and enjoy the «convenience» of internet shopping. This has by far been the worse retail experience ever. I returned over $ 600 of unused items on May 7^th (three weeks ago) and have received not one communication from the Company to confirm any aspect of the transaction. I have emailed an inquiry to the customer service that has gone unanswered, and made three separate calls to Customer Service with lackluster investment and zero action on the part of the bored-​sounding staff members who have answered the phone. This morning the Customer Service person told me she would personally immediately process the return as she recognized I was dissatisfied… we hung up… she did nothing. In a world of sophisticated internet platforms for favorite brands this shoddy operation really stands out. I will NEVER use the website again and will contact my bank with a formal complaint about the charge lingering in my account for returned merchandise — RRR shoppers beware!

I bought a dress recently from the new Spring collection and it reeks horribly of chemicals. I’m afraid it’s formaldehyde, which is sometimes used to set dye. From what I’m told, even if you wash it a million times and get the smell out (I soaked it in pure vinegar and washed it many times) the formaldehyde is still there. It’s a very petro chemical-​y smell — like oil, or airline fuel! The older dresses didn’t smell like this.

They rearranged the store, with a new layout a while back. it’s refreshing. It’s a small corner space in the Country Mart. Tried on a white embroidered tunic and a button down printed fish shirt.
My man got both of them for me! :-)
Fabulous selection of cute, Bohemian casual chic tunics, shirts — with bright colorful prints.
New manager (Narissa) with a new sales associate (Ana). Both very sweet with friendly service. I really like their added touch with their signature fabric print shopping bags, which can be reused as a tote!!!

Worst investment ever! I have cheap Ikea bedding that’s held up better. I wished I had dropped a bit more on John Robshaw, which will actually fit (not ill-​fitting like Roberta Roller.) Plus, when I went to take it back due to the improper size, they were RUDE. So, I dealt with it. The quilt fell apart at the seems, and faded radically, and fast. John Robshaw, or Kerry Cassil’s products are far more superior, and gasoline isn’t used in their dying process. The duvet is way too huge for my quilt, and looks awful, so now I use it as a sheet. Ugh. This place reminds me of a woman I once worked for, who took advantage of the spending habits of the wealthy, by overcharging for junk. Why do places like this thrive?

I remember years ago going into this store and wondering about the product. Lack of a good sales staff made me leave and that was a nice way of putting it. Recently I saw several people in there and noticed the merchandise was fresher and many different items. I peaked in and saw beautiful jewelry on the upper shelves and within seconds the sales lady was there helping me. She was very informative, without the overbearing phony sweetness, and I left with 2 gorgeous reasonably priced beaded necklaces. I was so impressed I asked if it was under different management and was told Yes. They have a nice variety of things now and a pleasant and knowledgeable staff that aren’t just 17 year old girls on their summer jobs. I never give a review, but if you knew the store before, it isn’t your mommas Roberta Roller Rabbit any more. check it out…

I have frequented the store for years and have nothing but OUTSTANDING service! Chrissy the manager is incredibly helpful, kind and informative. I find all the employees to be pleasant and deliver great service. I have never had a problem with any returns. A tunic I purchased ended up having a slight rip in it and without one moment of hesitation they gave me a new one. Having worked retail to pay for college I especially appreciate a great salesperson. Roberta Roller Rabbit and Chrissy as their manager delivers top notch service.
Ellen Stribley
Brentwood

My daughter purchased bedding at this store. She bought a quilt, two pillow cases and a fitted sheet for a king bed. When I helped her make the bed, the sheet was about 11 inches too long in width on each side. I called the shop and the employee said it would shrink to proper size when washed. I informed her that I didn’t see how that would be possible because although it was 100% cotton, I have never known anything to shrink that much. She was very insistent, so we washed and dried the sheet as directed. It was still at least 10 inches too long on each side.
My daughter went to return it and was given no satisfaction. The sales person knew who my daughter was and remembered selling her the bedding, but wouldn’t take the sheet back.
Two attempts were made to return it but to no avail. I must mention that I have purchased several items of clothing from this store as well.
Their customer service is non existent and frankly, dumb, as I will never patronize them again.
My son-​in-​law went to the store and he was very grudgingly given a refund for the defective sheet. Buyer beware.

The sales people are beyond uncooperative.
It’s like you’re an intruder in their store.
. I had. one of their shirts and liked them. So I went in. Granted, they dont have a large men’s selection. So I asked. They pointed to shirts and disappered. Totally ignored. Noone helps. Noone offers. Who are these salespeople?
Forget it.

The sales clerks were offensive and rude, I’ll not return! Stay away!

This review is not for the products, which I still appreciate, but for the sale persons.
I need light and pretty tunics, but from now I will buy them somewhere else! When entering a shop, ones expects a bit of a hello and a smile, or at least acknowledgement. When trying things, one expects the sale person to be nice and helping, not bringing a size up because she finds you fat (thanks, my BMI says I’m not), or criticizing in a very passive aggressive way the fact that ones is to tall to wear the dresses as such (I am tall, so what?). I went twice because I needed something like 3 tunics. I bought one, it was too difficult to get help for the second so I didn’t buy it. The second time I wasn’t given a chance to buy anything… This is too frustrating, you won’t see me again!
I still need 3 tunics, and I am in a very, very bad mood!

This clothing and homewares boutique is filled with beautiful hand-​printed Indian fabrics, made into all sorts of lovely items: women’s tops, gowns and pajamas, children’s clothing, pillows, tote bags and tablecloths. There is also a small selection of ethnic jewelry, including Indian wedding bangles and chunky necklaces. The initial impression of the shop is colorful, upbeat and warm. Unfortunately, the service was so cold and off-​putting that I will probably never go back.
Most of the clothing items are neatly and tightly stacked on shelves, making it hard to figure out what styles they are. My polite request to the sales assistant to please explain what items were stacked where was met with a disinterested and snooty response. The very minimun of useful information was communicated. A short while later I asked about the nightrobes hanging on a display rail, but I made the mistake of using the term «gown», which is what they’re called where I’m from. Instead of looking where I was pointing and trying to help, the same sales girl corrected me, although it felt like a reprimand. I bought a top anyway against my better instincts, because I loved it, but the whole experience left a bad taste in my mouth.
I found the service stuck up, unwelcoming and unhelpful, and I’m amazed that in these economic times, management thinks this behaviour is acceptable. Perhaps the Brentwood clientele likes a big heaping of attitude with their retail, in which case this new store will do just fine.