Santa Monica Healthcare Center

Santa Monica Healthcare has a new team with amazing staff the environment really makes one feel right at home.

I have seen tremendous recoveries from critical health issues with so many of the patients there

DO NOT disregard these bad reviews. If I could I’d give this place negative stars. First the only good thing are their therapists especially Stephanie she is actually concerned about her patients and then improving. Other than that I can’t believe this place has not shut down. Yes the staff is friendly but that is because they have to be. Most of them are lazy… They barely get their jobs done around here. Maintenon is not bad when you need something I suppose. My question is how would you feel if you came into this facility and the bed your grandma is suppose to be in does not work. Not only that but none of the staff do not know how to use the bed and the EMTs that are bringing in your grandma are the only ones concern about the bed. That’s just day one. I should have trusted my instincts on this place. Just so it’s clear my grandma that stayed here had a stroke where it she had aphasia and couldn’t talk. I, my cousin, and aunt repeatedly told the nurses she needs help to be changed and even after talking to the director of nursing, Monet she didn’t do her job because there were still days that my grandma was not changed. I do not understand why there is nothing noted about these things. Also, the nurses button they have here, forget it it wouldn’t surprise me if someone dies here from their lack of response time when a patient presses the button. Also, if a patient is sent to the hospital be prepared because if they miss there meals and medication from being sent from the hospital they will not have or give it to them. Their favorite answers when you ask a question are «I don’t know» or «ask the other nurse». No one ever knows anything here!!! Also, they somehow managed to get my grandma to sign a paper when she can not even talk or understand English at all right now! Don’t send your loved ones here! I have been sitting here writing this review and no one I repeat no one has come here to check in on my grandma knowing what kind of state she is in. During visiting hours all three entrances are open. To me that’s a concern because anyone can walk in and out and do God knows what or take stuff from the people that have to stay here. They have a visitors log that no one keeps track of so you wouldn’t even need to sign in for what? Again don’t send anyone here. This place doesn’t know protocol, doesn’t have any procedures nothing.

Please disregard the other bad reviews. And come experience this place for yourself.
We’re here because my Nana had a heart attack and she’s on the way to a full recovery. Her insurance only offered us three options and this location seemed the best of the 3.
Nana is a sophisticated, intelligent woman. She appreciates the finer things in life and I was truly fearful that she wouldn’t like it here. Yet after the first morning she called and said she actually loved it!
After only 4 days, Angelica (our case manager) has developed a true friendship with my grandmother and I believe is personally aiding her back to life!
The entire staff here is unbelievable… And warm and friendly and caring and genuinely love what they do.
Smiles around every corner.
Yes, the place could use a paint job and a good handy man. But if their priority rests in saving lives and taking good care of people, then it’s seems they’re spending their budget in the right place!

Is this the way to give a 0? One scary place. This is a place where busy people dump off their aging parents. It’s taking everything I have to get my father moved to the facility that I want him in, so they are doing their best to hold up the process. If you care about your love ones — let this place be the very last place you go.
I guess I have to select a star to get this posted otherwise it would be zero stars. This place literally reminds you of a bad movie.

The health department also rated this facility as a one-​star out of five. In my opinion, that’s one star too many.
My father was a patient in this facility. Here are some examples of neglect:
There is a skeleton staff there, particularly at night. During the day, elderly people would regularly be seen sitting in a wheelchair for many hours, with no diaper change.
One of my father’s roommates was left in a bed with bars on the sides for a week. He was unable to feed himself and I observed nobody feed him for a week.
My father had a feeding tube (at night). To flush the feeding tube from his stomach, nurses used unfiltered tap water from the bathroom faucet, rather than sterile water or purified water. GI specialist at Cedars Sinai advised that this was dangerous, and risked exposing the patients to infection.
My father’s hydration was a constant issue. He was SEVERELY dehydrated on most blood tests. His hydration could be easily treated by adding water through his feeding tube. One one occasion, my father’s dehydration was so severe, he needed to have an IV put in his arm. There was no nurse scheduled to work that entire weekend, who could put in an IV in his arm.
During my father’s stay, my father (who was very mentally alert) reported to the supervisor that he was punched by a caregiver. From that point on, I hired my own private caregivers toand I started looking for another facility.
Before I could transfer him, my father was rushed to the emergency room. No one there would tell me what caused him to be rushed to the emergency room. To this day, our entire family is in the dark about what happened to my father.
I wouldn’t recommend this place to anyone.