Tiffany & Co

Classic, classy and just the place for breakfast. Can’t say I’ve ever wanted to have breakfast here, but I do admit I would forego a few morning meals if the money I saved on the cost of those meals meant some little trinket wrapped pretty in a blue box with a white bow. Excellent shop should you need a gift for your sister, mom or girlfriend — believe it or not, there are quite a few affordable options here — the kind that won’t break the bank, your wallet will be happy and the recipient will smile ear to ear. I didn’t purchase anything this time — but I do have a few items in my online shopping cart… just waiting to submit after I’m absolutely sure my selections are 100% perfect.
I do like to visit the store so I can touch and feel before I purchase. Those who know me know I hate shopping, so when I do make a visit, it usually means I’m ready to buy. But again, I’ll buy once I’m absolutely sure I *love* what I selected. I’m a picky girl like that.
Visit for yourself, for a friend or anyone you like.

A little over my husband and I walked in to «look» at a ring as we had been married for 10 years and I thought it was time for an upgrade. We were greeted by Jacci H. who helped me find the Tiffany Pink Diamond Soleste ring I had been eyeing online. I just wanted to see it in person. It was love at first sight (I think for my husband too). We weren’t planning on buying it (at least I wasn’t) and started to walk out the door. The ring was so gorgeous I was willing to wait. My husband looked down at me as we stepped outside and said: go get it. Jacci was so very sweet and genuinely happy for me. In true Tiffany’s style brought us at champagne to celebrate! It was a beautiful day.
I’ve gone in a few times to have my ring cleaned. The gentleman greeters are definitely more accommodating if they see you have a giant Tiffany’s ring on your finger. It bothers me a little bit that they cater to returning customers. Yes, I want to be treated special but I think everyone else should be treated fairly too. On the plus side Jacci has always remembered me when I come in for a cleaning and has helped me send my husband «discreet emails» about future jewelry I have been eyeing. If you step foot in the store please seek her out. She’s great and you won’t regret it.

Mary Bowman was my sales associate and I’m very happy ! She was cheerful, attentive, and truly a great customer service if you have an opportunity please visit this location ask for Mary you’ll be pleased with her

Terrible services at this store! The sales lady L. Anzalone is rude and faked. Obviously, she is pregnant. I don’t know if it happen often during pregnancy women. But not very good experience at this store. South coast plaza Tiffany is better than here. I went to at least five different Tiffany stores in US, this one is the worst. The sales ladies are whipping together, not professionals.

I am so disappointed with this store. This is my first time to shop here. I brought this from century city one and the staff suggested me to send it to factory to make the size smaller so she asked me to take it in Santa Monica plaza Tiffany after few weeks. As this is a gift for my mum who lives in HK, therefore I didn’t open the package until I gave this to her. She told me this stuff looks like a pre owned. Moreover there is rusting on the surface. I can’t imagine why this kind of store will give their customer this kind of product !

I knew what my BAE wanted but wanted to make sure it was in stock at the Tiffany & Company in Santa Monica. I called the store and Matt pulled the Paloma modern heart earrings and a Tiffany 1837 cuff I was interested in purchasing.
A quick drive to their location and I was greeted by the friendly sales staff and shown the items I was interested in by Elmira. I was offered and given a cold glass of water served in crystal glass while I waited. Matt was busy but took the time to introduce himself.
The earrings looked a little small so I decided I would get my BAE the Atlas gold hinged bangle. At first sight I knew this was the right gift. I decided to get the Tiffany 1837 silver bracelet as a decoy gift.
Tiffany has always been a pleasurable shopping experience and the gifts were well received :)
To add icing to the experience, I received a nice thank you note from the store.

Went in last Thursday shopping for a gift for myself. Was looking for a graduation gift, I walked in knowing I wanted something from the Atlas Collection. Walked in and was greeted by Jennifer C. who was more than helpful. She offered me a refreshment and helped me pick a ring I was happy with. She wasn’t pushy, was amiable and respectful and made me really enjoy my experience. I could have bought the ring I wanted online but walking in and being helped by an actual person made the experience so much more worth it. The awesome service provided is what makes Tiffany such a timeless icon. Thanks Jennifer!

When my best friend purchased a ring for me for my birthday, I was so excited !! But when I opened the box the next morning, I realized there was a very tiny chip on the side !!! I called the store to let them know and they told me I could bring it right in and get a replacement, no hassle ! Michael was very helpful and made sure my entire experience was worth coming back again. Thanks !

Really courteous and welcoming. I bought my girlfriend a bracelet through the online store and of course since I’m a guy I got the size wrong. I didn’t want to go through the whole ship it back, wait for it again ordeal I called to see what my options were. The very nice lady over the phone told me I could take it into one of the stores and exchange them, I opted for this Santa Monica location given its proximity. At arrival I was greeted by the gentlemen at the door and then again by the woman behind the counter and asked if she could assist me. I told her the issue, and in less than 10 minutes she adjusted the size, signed the exchanged papers, and was happily out the store with everything resolved.

service is great, the items they have are always so pretty and not too expensive. love this place. it’s a great place for gifts for all ages. most love the baby section. the silver comb is so cute.

My boyfriend brought me here as a surprise trip for a little Christmas gift inspiration. The first sales associate we spoke to was nice, but she redirected us to Lee (or Leigh), to assist us in looking at an «I love you» ring. My boyfriend asked if they had a ring that said, «I like you,» to which she asked «why wouldn’t you just get a ring that says ‘I love you?’» He explained that he believes that there is a difference between the two and that he thinks that «I like you» is just as important of an expression, but he was obviously being playful. She also came off as being playful at first, by shoving her palm in his direction and telling him not to talk to her, but then she kept telling me that she feels bad for me. After a bit of this teasing, she asked, «you know I’m joking right? You don’t think I would actually talk to a customer like that, do you?» To which, we responded awkwardly with «uh… yeah, of course you wouldn’t…» That’s when things turned sour — she followed up with, «that’s how I talk to all of my customers. Sometimes, they think I’m joking, but I’m actually being serious.» … Are you kidding me? We’re not your friends, we don’t know you, you can’t talk to us like that. At no part of the conversation did I feel comfortable, nor did I feel like she acted professionally. At that point, I decided to express my disinterest in the ring that now has a tarnished memory with it.
Walking into Tiffany’s, I expected to be ignored by rude salespeople, but I did not expect this. Looking back, I realize I should have said something to a supervisor, but I just wanted to get out of there as swiftly as possible. If I ever feel like going to Tiffany’s again, it will be at Beverly Hills or Century City, but it would certainly not be to look at that ring ever again.
The store is quite small, so the selection on display is very limited — I much prefer the one in New York. Next time, I’d rather peruse their selection online before going into the store to see the items in person. There is parking available in the Santa Monica Mall parking lot, which offers 90 minutes free parking.

This review is directed towards the service I received and NOT for their jewelries.
My friend and I came to pick an engagement ring for his fiancé. When we asked questions about the rings to this particular Asian male employee who was standing by the rings, he didn’t bother to greet us nor answer our questions properly by both ignoring and responding with «huh» every time with lack of effort to communicate, having us repeat the question a number of times. And when he did answer, he did not even answer in a sentence.
We approached him very politely, and we did not cause any kind of disturbance in the store, so I couldn’t quite understand his behavior. I’m guessing that we may have been somewhat underdressed (t shirts and jeans) to his standard, but that is absolutely no way to deal with customers who came ready to buy. After quite some time trying to figure out what to buy, we were very offended and left.
A person like that should not work in customer service field.

Everybody was very helpful. We went to get two rings clean and have settings checked. We were immediately greeted and taken care of. We were shown to a comfy couch where we could wait and even offered a drink while we waited. The cleaning was quick and done perfectly. It was clear we weren’t buying anything, but were treated just as well as we were when we did buy something. Great service.
Also, this location seems much less overrun than some other LA locations… there were only a few others shopping there. The ones in Old Town Pasadena and Beverly Hills always feel like chaos inside. Much better here.

This is the only store that helps customers accordingly to how they look or dressed. I walked inside the store and went to the left side looking at jewelry. There was an employee in booth helping another customer. My mom and I were looking at the jewelry but not a single time was greeted by the her or was told that someone will be with us soon. I told the gentleman standing by the door, is there a another sales rep that can help us because I need to buy some jewelry. He calls someone, another employee shows up on the other side of the store and nodding her head to the gentleman who was standing by the door. What does nodding her head suppose to mean, that we didn’t meet her standards, that we weren’t going to buy anything? A couple walks into the store, and the same lady that nodded her head, started helping the couple as soon as they walk in. I wasn’t helped because I wasn’t carrying any highend handbag or dressed elegant? Why is there is discrimination when it comes to helping customers? Why did I have to walk out of the store without being asked helped not even once? I have more than enough money my wallet to buy what I need to do. I was in the store about 15 mins and had the worst experience of my life. Tiffany is suppose to be high end jewelry store and with the best customer service, what happened to the lack of training being provided to the employees? When a customer walks into a store, they shouldn’t be looked at from top to bottom and be judged by their race, color of the skin, looks, or what they are wearing. For my satisfaction, I would want that employee to apologizes to me orsele I would never shop at Tiffanys ever again. I know for a big brand like Tiffanys, it probably doesn’t make much difference if they lose one customer, but imagine all the customers who have been treated like this by these employees. Discrimination is what’s happening here.

Absolutely terrible experience, I had to drive back twice to the store because the assistant manager Kelly and her manager Mary are con artists and rude. They deserve a lawsuit to teach them a lesson. Stay away from this store.

I came to the Tiffany & Co. on 3^rd street (one that I don’t make it to that often) and it was great. Tiffany’s staff are always great and they are always helpful. I have never had any problems with any Tiffany’s store, ever.
The store was clean and everything was clearly marked, priced, and ready to be sold. While they did no offer the winter collection pendant bracelets anymore, the sales associate was able to locate one for me and I was able to do credit card over the phone (store to store) to make sure my purchase was successful. This amenity alone is why I decided to write a review. I have done shopping all over the world and there are only some companies or franchises that will allow you to do store to store credit over the phone, it was so helpful.
I don’t need to go into detail about how amazing their merchandise is, we all know that. But believe me when I tell you that little blue box will resurrect a never before seen smile on the recipients end. Its worth it, believe me.

Your typical Tiffany & Co. store: big and shiny.
What I like about this location is that the staff was friendly, helpful, and they weren’t pompous at all. Love T&C and this location will be my new go-​to!

Seldom you will find me in a store like this because I’m just not really one for jewelry. I know, shocking isn’t it? And you thought that was the singular certain weakness of all womenkind!
However, I came here with a girlfriend who was looking for something … let’s say much, much more sparkly than your average Tiffany’s jewelry. And I have to say, for what it’s worth, Tiffanys does this very, VERY well.
The staff was extremely friendly, the store was well lit, well decorated and very classy. I didn’t feel at all out of place despite my flip flops and shorts because the atmosphere was not pretentious. I didn’t feel like I needed to wash my hands or step aside for anyone in the store. I enjoyed the experience quite a bit and I’d say my gf did too!
I may even think about *gasp* picking up a necklace from here one day!

What girl doesn’t love the jewelry that comes in the little blue box with the cute white ribbon? I love Tiffany. I’ve started purchasing their jewelry when my daughter turned 13. I wanted to give her something «nice» for her birthday since she was starting her teen years. My husband and I bought her a starter charm bracelet with the Tiffany heart charm. They initialed it for us and I couldn’t be happier. Since then, every year we get her a new charm. Something that signifies something she has accomplished that year. The product is amazing! It’s silver quality is wonderful! She only wears the bracelet on special occassions and loves it.
Today I purchased my first Tiffany piece. A 8 mm silver ball earring. It’s a staple piece every girl should have. I knew what I wanted and just bee lined it to where it was. The sales people at Tiffany’s has always treated me like VIP. Very professional. I’ll be buying more charms for our daughter and some goodies for me!

I’m not really a girly-​girl, but I can certainly appreciate fine jewelry from a far. =) I wasn’t looking to buy anything, but my friend wanted a heart necklace that was roughly $ 375! I loved the key necklaces and the tiny heart necklaces but nothing over the top. I like simple touches.
The lovely blonde helping us, was sweet and patient (and beautiful). She wasn’t pushy or rude. She kept her space and I liked that.
The interior décor was exquisite. Reminded me of a romantic hotel along the beach. Soothing turquoise and white tiles glistened in the light. Walked along creamy sand tone tiles. The space was filled with white accents. They even had a sofa to sit on! (I bet it’s for the men).