Westwood Appliance

I would give them zero stars if I could. They were chosen by my landlord because I would have found a better provider after reading some of these reviews. FIND SOMEONE BETTER!
— The receptionist /​parts person, wife of the owner, is a complete nightmare to deal with. She is constantly upset about something the second she answers the phone, makes incorrect assumptions, is condescending, rude, and has flat out said «I’m at the end of my day, cranky, and don’t have to deal with you. Someone will call you tomorrow.» When I asked for her name, quite obviously she knew I was going to complain to mgmt. because she told me that she was the wife of the owner so it doesn’t matter. One would hope that if you were the wife of the owner of a small business, customer satisfaction and service would be top priority. They should keep this one away from clients.
— First trip out a technician showed up with two black eyes and wreaking of cigarette smoke. He looked at the dysfunctional ice maker, stove, and dishwasher for about an hour and a half… then said he needs to come back out with someone else because he doesn’t know what wrong.
— Next trip out, two different technicians showed up, looked at the appliances for just shy of an hour, and said they needed to order parts.
— Third trip, they showed up, fixed the ice maker, said they ordered the wrong part for the stove, and would need to come back after they order and receive a new part.
— Fourth trip, they fixed the ignition problem with the stove but only tested a couple burners. The next time I went to use all the burners, I noticed that 3 of the burners constantly click to ignite regardless of temp setting. Faulty part was installed. When I called to have it replaced, they said they needed to send someone out to look first before ordering anything. Not wanting to have to arrange 3 more days away from work based on experience with this company, I asked that they simply order the same part they replaced because it didn’t have the continuous clicking before they replaced it and it’s a very basic system. [not many possibilities of what could be wrong here]. This is when the owner’s wife blew up at me on the phone, literally yelling.
— They also removed a plastic wire retainer from the dishwasher that they believed to be causing a clicking sound. The very next day, the dishwasher door clicked one more time then slammed to the ground. The dishwasher door now has no resistance when opening /​closing and if not locked, just flies to the floor. When I explained this to the receptionist she snidely remarked «okay, so what do you think needs to be replaced on the dishwasher?» I don’t know, that’s what I am paying you for. But please, don’t break something instead of fixing it.
— The owner came out one of the trips and happened to look inside the dishwasher. He remarked that I should only use a small amount of dishwasher detergent otherwise it creates build-​up and it doesn’t clean (while pointing out the white residue inside the basin). I reminded him that I only lived there one week and had yet to actually run the dishwasher, the owner who lived there before must have used too much detergent. I kid you not, he made the same remark about me needing to only use a small amount of detergent like 6 more times on the same trip. How dumb does he think his customer are? PS — Even with the white residue [which is easily cleaned with any number of cleaners commonly found in your local market like vitamin C] it does an excellent job at cleaning.
All in all, it took over TWO MONTHS to fix a simple issue on the stove, the ice maker, and attempt to fix the dishwasher. I got wind of how much they charged my landlord for their repairs and they are a COMPLETE RIP-​OFF! Just because it is a Viking stove, they charged a ridiculous amount of labor for something that only took a few minutes once the right part was actually ordered.

We hired Westwood Appliance for the first time recently to repair our dryer, after the company we previously used stop serving our area. I live in West LA so go figure. Anyway we found Westwood Appliance online and could not be happier with the service. We had the pleasure of having Ronnie as our technician. He as prompt, was able to identify the problem and fix it at a very reasonable cost. He also did a general service of both machines, and provided suggestions as to how we can get the most efficiency from our machines. We will be call Westwood Appliance in the future.

I highly recommend them to fix your appliances. Al came with a qualified repair man, they fixed my stove after 4 different companies couldn’t fix it. I’m glad I found them. They will be my first choice next time!

Technician Ronnie came to repair my washing machine that was not properly extracting water in the final spin cycle.
This sounds like a simple task, but another repair company came out two times and could not fix it.
Ronnie is patient and thorough. He started the wash cycle and watched how the machine didn’t reach the spin cycle. With the panel open, he pointed out two wires that were disconnected from where they should have been.
He re-​attached the wires and ran another cycle and didn’t leave here until we could see that the machine was working properly.
Though this may not have been a complex repair, Ronnie was courteous and professional, which is rare these days with so many people being in a hurry and lacking in social skills.
This was my first time using Westwood Appliances and Repair, and I would call them again.

They came out and fixed my washer about two weeks ago! The customer service was beyond helpful I love the fact Darlene and Danielle took the time to help me get an ETA on my parts and were so thorough on explaining what needs to be done! I’ll always use Westwood appliance! Thank you for always showing me such Amazing customer service and being so friendly!

Scheduling was fast. And the cost of the evaluation is toward the repair or purchase.

We needed a working fridge and the property management company works with Westwood Appliance. I called them to give them the size of the current fridge and they scheduled delivery the following week.
I was given a time frame and they showed up. They took the old fridge and installed the new one.
I never thought I would be happy having a working fridge but they I can’t afford for the food to go bad. YAY for the new fridge!
Thanks!

EXTREMELY POOR CUSTOMER SERVICE. This is the first review I have completed on Unilocal,wow… I used this company in 09′, was kind of a mess trying to schedule with them and the woman booking Apt was extremely rude. Eventually I «convinced» them to come to my Loft DT LA, had a great experience with the tech Jose he was very kind and helpful. I needed service again in 15′ Danielle was very rude as experienced in the past and told me that my zip code was never serviced by them nor would they go out to my home. After mentioning they had been out for service in the past and Jose was great she continued to be rude and made me feel like a burden for even calling them for service. I am off to another service company. Very surprised if they are still in business in the future if Danielle continues to treat customers so poorly.

I completely agree this company is a joke! I called on a Saturday to get an appointment for a broken fridge. My landlord said I had to use them so when they said they couldn’t come until Wednesday, I dealt. They ended up being able to come Tuesday, but I didn’t get a warning call the tech was on his way so when he got there, I was at work.
Wednesday the tech came back, checked out the fridge and said he needed to get parts and couldn’t come back until Friday.
Friday another guy came with NO parts and said he had to get parts and couldn’t come back until the next Tuesday! That’s over a week with no fridge!
I called the office to complain and Natalie and Lauren were very sweet and said the parts needed were in their office — so why didn’t the guy bring them?!
I was fed up, had the parts picked up from their office immediately and called SERVIZ at 3:30 Friday. They came, installed the parts and were done by 7p.
I will NEVER use this company again!

My mom’s condo has a stacked washer/​dryer and the washer stopped working. I was dreading having to find a service person since it’s way out of warranty. Al arrived on time and was very pleasant. Diagnosed the problem and needed a part. Came back later THE SAME WEEK and replaced the part. And the price was very reasonable.
Washer has been working perfectly. Very pleased with this experience. Thanks Al!!!

Martin and Oleg were here with the parts needed to repair the dishwasher. They were courteous, professional, and efficient. I would not hesitate to use the company again for any of my appliances. To be clear, I am a real customer with no affiliations to the company.

Just request Al, he is the man. Nice guy and he’s on it.

I waited the whole morning for them. Two people in my house. Main door left open. They say they came. They say «oh we don’t call at open door «BS! Don’t use them! They lied. None came to my house !

This was a very unpleasant experience. They came back 4 times and never actually managed to fix my refrigerator. And he kept asking me what the problem was. I am just confused by the whole situation and still don’t have a refrigerator that works. I’m sorry but no stars here. Al was a nice guy but didn’t come prepared, had no ladder, no scrubbing brush and asked me for them. The whole experience was so unprofessional.

Westwood Appliance did a great job fixing my client’s washing machine! I am a virtual assistant and I book people across the country to help my clients out, so I like to leave a review when they do a great job. Not only did they promptly get my client’s machine fixed, they were extremely easy to work with over the phone and easy to schedule an appointment with. I would highly recommend them if you need any appliance repair!

I have no clue how this company stays in business. The lady who answers the phone is so rude I asked her does she not like her job? She was so rude when I asked her questions that she would not answer me and basically yelling at me she cancelled by appointment. I suppose she is one frustrated lady and I suggest never using this company…

I had someone come over 1 year go, to open up my washing machine, run a self-​test. He said nothing was wrong& didn’t «create» any problems that weren’t there (on my visit).
So-​so– However, he didn’t fix any lingering problems I had, such as intermittent «RL» code.
I saw several 1 star «reviews» which must be from competing companies because they’re not that bad. I don’t believe 1 hour phone wait time since its a small shop.
ALL repair shops charge ~$ 70 inspection fee/​visit, &will require another visit to order parts, others may charge more for unnecessary parts/​services.
Two other places I called were just call-​centers which brought servicemen who did not come from that location, there was no accountability. I hired 1 of these& they were quoting me $$$ for parts. As far as technical ability, i’m not sure about all these places, if they could specialized in thousands of appliances.
I like this place since they have a storefront. But at the location they don’t really do anything or know much, they are like desk people.

I have used Westwood appliance for our rental property and the tenants were very happy. I decided to use them for one of our home appliances and words fail me. Three weeks to attempt to repair my washing machine and I’m sad to say it is still not fixed. The problem with the machine is not a very large one, which makes it insane its taken so long. Lost paperwork, wrong parts ordered, no shows for set appointments. I will say that they were apologetic, but in the end, I still don’t have a working washer.

wish i could write no stars. $ 70 to come and tell me i have to order a part. then they come back, and say oh wait actually you need a different part, i ask them to order it– instead they don’t… several months pass, finally I call THEM, and they tell me that they left me a message (uh, never got it) and that is «my fault» that it’s taken so long.
wow.
And honestly– i really would have let it all go if they weren’t so fantastically rude to me. Not awesome westwood appliance. Not awesome. Movin on

I just had my appointment with one of their technicians. His rudeness was beyond, he pretty much told me that I was lying about the behavior of my refrigerator.
and he said that we have to wait until the refrigerator breaks down completely until he can fix it.
I would not use their service again because based on my observation this technician and probably other too, don’t have the experience nor the expertise to analyze and troubleshoot complicated issues.
give them a broken refrigerator and maybe they will fix it but give them a problem they need to analyze and troubleshoot and they will choke.