Yellow Cab

1 star is only because you have to give at least one star. I would be giving them ZERO stars!
September 12, Saturday evening approx 9:30. My husband and I called for taxi to pick us up gave the address and was told taxi will be there in 5 – 10 minutes. 15 minutes no taxi. We called and spoke to the dispatcher who told us taxi cab was already at pick up spot and we were not here. WTH! humm… no! We confirmed the address Lincoln/​Santa Monica @ CVS. Dispatcher said, he gave the wrong address to the driver! OMG. We talked to the supervisor who kept telling us Lincoln and Santa Monica do NOT cross! Yes, they do. How are you in the taxi service and do not know your local street locations and argue with the customer where we are at and that those streets do not cross and also try and tell us we are in Venice!
Supervisor seemed to just want to argue with our location and kept trying to tell us we hung up on him prior to this call (We did call about 3 other times to find out where the taxi was but never hung up on anyone) Why would we hang up on anyone we wanted a taxi to come pick us up! Supervisor is clearly in a position he should NOT be.
A good supervisor:
1. Familiar with local street locations in Santa Monica and NOT argue about 1141 Lincoln does NOT exist when it clearly does.
2. Would of apologized right away for the initial address screw up and sent another taxi driver out
3. Been PROFESSIONAL and NOT a Jerk to the customer
We ended up calling Metro who came out within 5 minutes and amazing they found the address with no problem but at the same time yellow taxi did show up too a second before Metro we got into yellow taxi. Yellow taxi took 40 minutes to finally come pick us up.
The following day we needed taxi service again to take us back to our car and of course we called METRO Taxi. They came out within 5 minutes and guess what found the address! WOW!
Yellow taxi Supervisor there is GPS and google to look up address’s next time you tell a customer streets do NOT cross or their in another city when their not!

ordered a taxi online at 8:43, 9:15 rolls around so i call to see where they are, the woman said «5 – 15 mins». what?! 9:45 comes around and i was late to what i had to go to so i just called and canceled. i’ve never had a taxi so slow in my life. not even on New Years.

I called in advance to get a cab as I was dropping my car off at the shop. I needed to be at work on time. The taxi company called me six times. A number of times because they were lost and two hang ups. Still no cab. Their dispatch dysfunction was very apparent and I started to call another company. I wish I had. I finally called THEM when I was waiting at the shop and my taxi still hadn’t showed. They said the car would be there shortly.
I got in and due to the late/​rush hour I gave specific instructions to take certain streets. The cab driver turned down an unknown street and I asked him what he was doing. He slammed on his brakes and said I was stupid and that he had been driving for 10 years and didn’t want to follow my direction. He then told me to get out when I insisted he go the way I needed him to go. Trying to leave me in the middle of a neighborhood and cussing at me at the top of his lungs. He also slammed the car door in my face. I refused to get out as I was now late for work. He drove me back and as he was driving told me over and over again how stupid I was and that I wasn’t to speak. He said all us young women are the same. He was banging his hands and cussing under his breath saying that woman are dumb. More than half of your clientele is going to have a vagina. You should probably get used to them giving you directions, whether you find that culturally acceptable or not. I’m reporting them to the Better Business Bureau. Calls to the company resulted in hang ups and I was told to forget their number. I’ve never been so maltreated in cab in my life… and I lived in NYC. STAY AWAY! I was SO shaken I almost filed a police report.

I called Yellow Cab last night to make a reservation to pick up my parents today at noon and take them to LAX. My parents stood outside and waited and waited and waited… no Yellow Cab. Tried calling. No answer, no Yellow Cab. Luckily, a Taxi Taxi car drove by. They flagged him down and he called someone else to come pick them up. Still no Yellow Cab. This is the second time this happened to me. I forget because I get their $ 27 flat rate coupons in the mail, but never again!

First thing in the morning. Late for class. Called yellow cab. Operator answers «what’s up, dude?» Takes too long getting my number. The one star I awarded yellow is due to their punctuality. Cab was there quickly. I ask if I can pay by card, driver starts driving and then tells me no dice unless its 10 dollars. I asked if there was any exception he could make. Tried even thanking him, said «I understand its not your policy. I have no cash I’ll get out.» We are now across the street and about 50 feet from where I exited my building. Guy tried to make me pay 3.15 for that thrilling ride down my street, started yelling. So I yelled back. Yellow cab is a company built on lack of professionalism, and I suspect they might be a spearhead in the movement to abolish customer service. As far as I’m concerned, there are taxi companies far more deserving of a fare than these lowlives. Avoid Avoid Avoid!!!

In an attempt to be responsible we decided to cab it for our ladies night.
worst idea ever.
First cab took over an hour to pick us up. Then instead of listening to us our driver was talking on his cell and almost took the fwy in the opposite direction. He ended up making a huge loop and costing us extra. he was a complete moron and said his ABS wasn’t working…
so we got to the bar and then hopped in another yellow cab to take us to a bar about a mile away. I clearly said the address and neighborhood and the driver took us on a $ 20 trip around the city. Trying to dump us off at other bars when we kept repeating the address over and over. Finally… after having our nights ruined with shitty cab drivers, we just had him take us home. and he sped 70 mph down Venice blvd. in a not so safe manner.
fuck off yellow cab. you ruined our night.