Aaron Brothers

I’ve only used this store over the last 2 years for three different custom framing jobs. I was very happy with all of their work & expertise. Very friendly to me each time.
They also have some really attractive art products for the office & house.
Easy parking in large lot with other retail.
Just south of the Costco complex & REI on Santa Rosa Ave.

found what I needed so good there. but it really ticks me off when the employees continue their shelf stocking when I am waiting to get checked out. waited 10 minutes for the girl to finish her crap to check me out and yes she looked right at me. only go here as a last resort.

They exceeded my expectations. I had a large tapestry I received in India as a wedding gift that i wanted matted and framed. Great customer assistance from everyone involved. I used a black Friday coupon and went with more expensive gallery acrylic, Italian hand made wood frame. It’s 66 inches by 45 and cost approximately 1 thousand after taxes. I got 175 $ store credit via aaron brothers bucks for spending so much during a promotion and used it to buy frames for my wedding pictures. What a value and it made the best Christmas gift ever to my husband!

I had an encounter with Laura and she is seriously lacking in customer service skills was extremely rude and unpleasantly short remarks and after thanking her for her help she ignored me and walked off I will never shop there again… Unbelievable!

This store is incredibly lacking in customer service. Some of the employees are knowledgable and helpful, others, not. at. all. There are never enough employees to help the customers, and they don’t deliver when promised. My days with Aaron Brothers are over.

We had a great experience here yesterday; we were greeted and assisted throughout our quest for matting and adhesive for our county fair photography entries. The clerk Carl offered to cut the six mattings to size. It was way more than we expected.

Mike and Christy are the best! Thank you so much for working with us!!! Lifetime customers!

I walked into this shop after avoiding it for years. I had a negative experience before with one of the employees and decided it was not worth the trouble of taking a trip to this store with so many other options.
I finally was drawn back in after learning of the penny sale and since I was in need of a substantial amount of frames for a photo wall collage project I decided to give them another chance.
The options were decent and the service was much improved. If you need more options in one location its worth a look.

Disappointed, and will not return. I had a print that needed framing. My $ 1300 framing job was nothing special, and i may hav to go somewhere else for reframing. They claim that was with a coupon discount price, but I highly doubt it was discounted. Less than 24 hrs after my order was done, I tried to make a change. Their receipt claims you have 24 hrs to do this. The photographer recommended that I do not have the framer put glass in front of th picture due to a glare problem. This picture is very glossy.
They promised me the glass was non glare, and museum quality. A month goes by, and my order is finally ready for pick up, and a couple weeks past the date they promised, and I noticed the glare! They have my $ 1300, which was prepaid, so there is nothing I can do about it,
Buyer beware! Go to Beverly’s in Cottingtown for your framing needs. This was my first and last visit to Aaron Brothers. I hope I can prevent someone else from making the same mistake I did.

I had a similar experience to Martin M. Andre, thank you for superlative service! Our dog Riley, framed by you, impressed all on this holiday!

Good place to find odd sized picture frames. They are very pricey but if you need an odd size frame they are well made

Good framing but the service is non existent. Echoing many of the other reviewers, the shop is understaffed and the employees are all over the place. The guy helping us left in the middle of our order to ring people up while his co-​worker dawdled choosing mattes for another customer.

We’ve used Aaron Brothers for all of our large custom framing orders and they are pretty expensive, but the work they’ve done in the past had always met our expectations. This time however, I brought a large custom order in around the beginning of March and was promised that it would be ready in 2 weeks. I was anxious to have it done a few weeks before the due date of my first baby and expressed this to Andre, the store manager who took the order and pressured us to take advantage of a discount being offered that night only. The extra 10% discount on top of what they normally offer customers was definitely not worth what transpired thereafter.
Not only was the order placing process long and uncomfortable (remember, last trimester of pregnancy), when we did get a call update 1 week after the order was due, they just told us it was late without an explanation. I called back for clarification and was told that the matte we selected came in the wrong color. I expressed my dissatisfaction about the untimeliness, the error and lack of details when the notification message was left and didn’t even get an apology from Andre. He said he wasn’t involved in the misordered matte color and took a hands off approach and passed the buck onto the warehouse employees. He let me know that another order had been placed to the warehouse for the matte color I ordered and that the order should be ready in 1 week.
I got a call 1 week later and was told the wrong color matte was shipped to the store again. I was fuming at this point. So Andre offered 2 options (but no apology), use the wrong matte color or wait another week for the right color matte to come in. I wanted it done right so I chose the second option and was promised a refund for the matte (the cheapest item on the order). I told Andre that it’s a good thing my baby has been 10 days late otherwise I would have cancelled the order entirely. Actually, would rather not be dealing with this right now anyway. Again, Andre passed the error off onto the warehouse employees.
Bottom line, expensive order that wasn’t worth an extra 10% off and the custom order was 1 month late. The only apology I got was from the cashier who refunded me the matte price when I picked up the order. I will not be using Aaron Brothers again thanks to Andre’s lack of empathy and the LATE order.

We will never bring our business here again. We’ve taken so much art to be framed over the past few years, but every time without fail there is a problem and our order is always pushed back by weeks and weeks. «The frame broke, the framer’s sick, the new framer can’t stretch the canvas, I can’t find your order.» The cherry on top? We only find out these issues when WE call them! Nice enough employees, but the customer service leaves much to be desired.

Service here is uneven. I had a piece dry mounted (or whatever it’s called) and was assisted by a fabulous female employee; friendly, helpful, answered all my questions. Another time, I encountered a male employee who was knowledgable and helpful, but wasn’t actually working that day. He’d popped by on his day off (wasn’t in his working garb) and started helping customers. Why did he do this? I mean, besides being a wonderful, conscientious employee… because the two employees who were working couldn’t seem to get anything done. They couldn’t locate a customer’s job and for some reason both employees got caught in that merry-​go-​round, while the line grew longer. One gal finally disentangled herself and moved on to the next customer, who had a lot of questions, which she couldn’t answer. This required constantly interrupting the other employee still dealing with the missing job.
It seems they have some excellent employees with a good knowledge-​base and other employees who have very little training. When I dropped off my job, I lucked out with the fab gal. I asked tons of questions and looked at a bunch of stuff and was out of there lickety-​split. When I returned to pick up the job, I got stuck for about twenty minutes, just waiting to pay.
But, they did a great job and it looks good. They also have some excellent sales. So, it’s a crap-​shoot.

I recently purchased a frame from Aaron Brothers. Buying it was easy, the girl at the counter was nice about it, and I went home content. Then I received the print that I’d ordered online, realized I’d been wrong about the size, and went to return it.
Problem began.
I walked into the store with my frame, untouched except for having been removed from the shrink wrap. I brought it to the employee, who was sitting behind the counter and made no move to greet me. When he finally deigned to acknowledge my presence, it came in the form of a look that I roughly translated to «what do you want, if I have to deal with you?». I put my frame on the counter and told him I’d like to return it. He looked at the frame and said «You opened it.» Despite the fact that the hanging equipment was not attached to the frame and was still in it’s original bag, I had to argue with him that I wasn’t trying to return a «used» frame! This guy actually stopped the conversation so that he could inspect the hooks that held the backing on, trying to tell me that I’d used the frame! Finally, he says he will only accept the return with the original receipt. Which I would have been fine with, except that his phrasing made me want to punch him: «Well, I hope you have the receipt, because I’m not taking it back unless you do.» By then, I had another employee standing around watching the debacle, because this guy (I assume an assistant manager or something) is taking up the entire checkout lane so he can scrutinize my $ 16 frame return.
I left with my frame, and they kept my $ 16. But they’re sure as Hell not getting my business again. I went across the parking lot to Michaels and got a better frame for $ 2 less.

I give it a 2 star rating for the penny sales. You can’t beat buying two overpriced frames for the price of one! I’ve been in this store several times and the customer service always seems to be lacking in the service factor.
This last visit was to order a custom sized matte for one of their frames. I waited at the front of their framing desk for a good 5 mins while one employee ran around frantically answering phones and doing something telling me she’ll be right with me. Two other employees sauntered through and looked past me as if I was invisible. I watched as two other customer’s stood behind me while one of the employees asked the women behind if they needed help, assuming that i was taken care of. I didn’t bother to speak up so that I could watch to see if that was really happeneing. Yep… it did. Finally the woman on the phone spoke up and said I had yet to be helped. Without apology the woman helping the first lady finished her job and came to me asking what I needed… The matte job was $ 32+tax. I could’ve just cut one myself with handy-​dandy scrap booking skills but I thought I’d leave it to the professionals. Let me remind you, this price was JUST for the matte — not the frame, not the instalation of my photo — just the cutting of the matte. Once I began to place the order I was told it would take a week and a half… ok at this point I was questioning why I came to Aaron Brothers in the first place. Oh well — just buy the damn things. So I did.
I came in to pick up my matte a day after the day it was supposed to be finished. «Did you receive our courtesy call?» The lady behind the counter asked… «No.» I replied. «Well I don’t see your matte here… I’ll go check the back.» Once again I had lost my faith in this company. I did eventually receive my matte and the job was done well. I just don’t know why I didn’t do it myself.
Work harder employees at Aaron Brothers… work harder.

I just returned from Aaron Bros. Santa Rosa and want to compliment the store on the excellent service I received. I bought 4 frames last week and needed two more the same color. The clerk who helped me said they should have more in on Thursday, so I called today, and Andre answered the phone and made two trips to the shelves to check for me because I gave him incomplete information. At all times, he was courteous, professional and genuinely sounded happy to help. So, I went down, picked up my last two frames and couldn’t be happier. Great service!

Received horrible, aggressive, rude service from the assistant manager today, won’t be a repeating customer.