Alliance Property Management

Very disappointing. VERY. Glad to be away from them.
Greed. Pure greed.

I have had the opportunity to work with Alliance Property Management for the past year. Michael Tavis managed my property and he was always professional, reliable, and communicated in a timely manner. If you are a homeowner or investor who is looking to use a property management company to manager you’re rental, I strongly suggest contacting Michael Tavis at Alliance.

If you own rental property in the Santa Rosa area, call Jock McNeill or Marissa Barajas.
They had our rental leased in two days at $ 150 more than anticipated. This a full service property management team and they do it well. They are endorsed by the best realtors in that area.

I have always appreciated Alliance Property Management for their quick response time with ANY issue I may have encountered during my tenancy. I have been renting through them for over 4 years now and I am 100% satisfied. They have taken care of everything I have requested and I would gladly refer them to anyone looking to rent.

I am retired and a small time investor in rental property, which supplements my social security, thank goodness. We appreciate Alliance for managing the properties for us in a way that lets me sleep well, not worried about maintenance, good tenants, collecting rents on time, or lots of other issues that can be difficult. Plus, they have helped me by advising what needs to be done from time to time to make the property suitable and legal for our tenants. I think that has had a lot to do with the fact that we have nearly ZERO change in tenants all the time they have managed our property.
I’m sort of amazed at the reviews seen here, as Alliance seems to be excellent or evil, but no in between. I think they are excellent, but probably do the hard things when they have to.

Alliance helped me to get the information to direct me to my current residence at Gaslight Apartments and thanks to the help I was able to get the place and move in! Thank you Alliance :)

I personally love the staff in this company, well maybe not so much the bald guy at the friend (seems he needs to be trained with costumer service) but everyone else seems to really care about us as tenants, I was able to secure a place, I was originally referred to Efrain but he referred me to his Co worker as he did not have any apartments at the time, I moved out and got my full deposit back, I had been meaning to review them because I had a great experience and continue to refer people to Efrain and all seem to have the same experience I had and hopefully will continue to do so

I went to a house to check it out, and found many people there. The agent from Alliance was giving out applications. When I looked at the house, it seemed quite run down, but the worse part was that the other young people looking were not aware of the fact that this house had NO legal heat. When I brought it up to the person from Alliance, he said he knew that the landlord was legally responsible for making the place LIVEABLE including heat, electricity, etc. When I suggested that it was illegal to try and show this place, he just shrugged. When I spoke to the landlord, whom was also there, he stated he would put a wall unit in one of the rooms. That was what was already there. They had boarded up the register for forced air since it was probably as old as the run down house.
I knew that both of these slumlords, were probably going to stick some desperate renter with this house, so I let the county know when I got home. When I said there was no heat, they said that they would be out tomorrow to shut it down since they probably hadn’t got a permit from them. I hope the county really stands up to their promise, since you can not rely on Alliance to follow the laws!

I am VERY disappointing with this rental company. I called yesterday to ask about 2 properties. Omar told me that both were available and no one had submitted applications for either. I already knew about their policy of only taking 3 applications per property (which seems a little ridiculous considering so many people are looking for housing right now). I missed out on a couple other ones because they would only take 3 (though they would keep them on their website to look like they have a bunch of places available). They could at least put «pending» on the ones they are no longer accepting applications for to not waste everyone’s time.
Anyway I asked to submit my application to both properties and they said they their policy is that you can only submit it to one at a time. I said well what happens if I don’t get approved for one and I would like the other one. He said you can switch your application at any time. I was looking at a 2 bedroom and a 4 bedroom and I didn’t know which one to do. He said I should put the application toward to the 2 bedroom because there was a lot of interest in that one and that I could look at it today. He said if I didn’t like the 2 bedroom I could switch my application to the 4 bedroom and Marissa or someone else was supposed to contact me about show times for the 4 bedroom yesterday or today (never heard from her).
I went to look at the 2 bedroom this afternoon and it was horrible, old, dirty, not to my liking (not at all like the photos on the website). So I called the office immediately and told them I would like to switch my application to the 4 bedroom. Whoever answered the phone said the 4 bedroom was rented this morning! They only decided to take one application (probably one of their friends) and didn’t even show the property (unless they showed it and didn’t tell me about the showing which is worse!). He knew I was very interested in the 4 bedroom from our phone call yesterday and he was the one who convinced me to put the application on the gross 2 bedroom (probably so he could save the nice 4 bedroom for his friend) and didn’t even bother to call me and ask if I wanted to submit my application along with the one other one to the owner yesterday evening. He said it was because I chose to do the 2 bedroom and my application was incomplete. My application was incomplete because they hadn’t talked to my employer yet though they could have called and said, we need to talk to your employer to complete your application. (if they would have called me yesterday afternoon when they said they accepted the other application I was actually at work and they could have talked to my boss right then). I was NEVER informed that my application was incomplete and they also had my application on file for the past 2 weeks (in which time they could have called my employer but didn’t call her until yesterday evening, probably after they had already given the house to someone else).
So basically Omar lied to my face by saying I could switch my application, the company never showed the property, and gave it to the first person who applied for it without even considering other interested parties (that had a valid application on file and had expressed interest and was waiting for a showing).
Horrible customer service, horrible business policies and downright rude staff. I will be contacting the Better Business Bureau.

This Review is for Angela and also Jock. My husband and I have been looking for a house to rent for months but the market has been so tough! Angela helped up find a house that works for us and was within our budget. Angela is so easy to work with, she is friendly and knowledgeable and always kept up in the loop during the whole process. Jock also helped me out when Angela wasn’t available and is also very easy to work with. I am very happy with the service I received from Alliance and we are so excited to move into our new home. Thanks Angela, keep up the good work!

We rented a home with Alliance for over a year. We rarely called them for anything or any issues. When we left we cleaned the carpets and had the house thoroughly cleaned. It was left in great condition so it was with great surprise that a third if our deposit was not refunded for various small silly things that seemed way overpriced. There was no issue discussed or brought up after the house inspection which is unfair as it did not give us a chance to review. I would never deal with them again. They are greedy and don’t care about the tenant. Read the fine print in great detail and take pictures of everything when you move in because they will try to keep your money for any small thing ie replacing bulbs! If I could give them no stars I would!

I’ve rented 3 of my past homes from Alliance. Having dealt mostly with Jock & Angela, I can say I’ve never been let down & they are responsive to maintenance requests and are willing to go the extra mile to help you get into the home you want– even if you don’t fit all the requirements.
At one of my homes a neighbor performing a cheap upgrade caused damage to my house on a holiday, Alliance was on top of it– we had repairs beginning that day, they covered my meals since my kitchen was out of use & made what could’ve been a huge inconvenience, headache-​free.
They are also great about returning your full deposit in a timely manner, of course that’s if you’re a responsible renter & clean it properly for the next prospective tenant.
I will definitely be using their services again, should I return to the rental market.

Jock and Frank have built a fantastic property management company. Not only do we use him to list our personal retail properties, we also refer all new team members to our company who come from out of the area and need a place to call home. Delivers professional service and ethically business policies. I recommend them to all my friends who own income property.

These guys are completely ridiculous. I’ve had maintenance requests open with them for more than two months straight without them doing a damn thing to fix the problem. If the request is an emergency and you are willing to call them daily, you can sometimes get them to address it within a week. The only thing that they seem to do quickly is charge late fees. Apparently their grace period is only two days and the postmark date on a letter is not taken into consideration.

I have rented from APM for years. I always appreciated the level of respect and professionalism I was treated with. Both property managers that I dealt with while renting were attentive to our needs and took care of problems in a timely manner.

Our rental was supposed to be ready on a certain date but they lied and pushed it back. We had to crash on some friends couches for five days. They never made pushed to have the apartment ready according to the lease agreement.
This shows they are not about the client at all. Steer clear of this management company. Plus the guy working the front desk on their 4^th st. office is very rude. I guess he thought he was a diva or something.

I’ve had numerous bad experiences with this company. They arrived late to show me a property, forgot the keys to show me the property, so we had to reschedule. Not to mention how rude the office staff and agents are on the phone (except for Angela, she is very pleasant to speak with). They act as if your a burden for calling them! This is their job! Very un-​professional and irresponsible. They made my exciting home search turn negative very quickly. Due to their actions and lack of friendliness I ended up passing on the home I really, really wanted to rent. I’m still searching as of today…