Economy Lock & Key

The staff is very friendly. I called in the morning needing my car key programed and cut. They said to come on in. I had to wait for awhile though bcuz the only programming machine was out on another job. The only problem I had with my experience is the guy who cut my key also scratched my door with the key while trying to work to quickly and brought dirt into my freshly detailed car. Other than that life safer from buying a key from the dealership saved at least $ 100.

This all started two days ago when I needed a key for my car. (My purse got stolen and I needed a new key made for the keys that were stolen). First night was a horrible experience… I was quoted $ 160, told the locksmith would be at my house between 7:30– 9:30 pm. I called at 9:30 they said 10:30. Called at 10:30 they said 11:30. Called at 11:30, they said he wouldn’t be there til 12:10 am. So I waited outside until that time and finally called to cancel service because I needed to get to work in the morning and was sick of waiting. They told me their tech had got a «police call» and couldn’t be there at told time. Which is understandable but NO one called me to inform me. Called the next day at 5:45pm seeing if I could get them to my car ASAP. I was quoted $ 270 because it was after hours and no one even would compensate me (as asked) for my time wasted the night before (I had waited 5 hours and finally gave up). Then quotes again for $ 180. (Where they got these numbers I have no idea) Besides the point… Two days later I finally got my key and I have to say that «Ronnie» was very very punctual and very professional and quick. The thing I loved the most about him was that they had quoted me $ 160 (reminder: their prices had been all over the place) I had no idea what it would cost to be honest. But he left my house and made me two keys for my car and only charged me $ 100. The reason I give this place even a three stars is because despite all the bullshit… Ronnie seemed 100% loyal and legit to his customers. He wasn’t about to overcharge me or lie saying I owed more than I did. He had a great personality and seemed more concerned about me having a key than money. He was very apologetic for the recent nights before and I could tell that he was a honest decent person. (Even loyal to this company) I totally didn’t feel that way earlier in the week and even doubted the integrity of their company (which is rare). Thank you Ronnie for giving me a pleasurable experience today. You saved this company in my eyes.

I called AAA again for a broken car key in the trunk lock who called Economy for me. Economy sent out Rich Andre and he was great. Hey cut me a new key and had me on the way in about 15 minutes. He was super nice and professional. I highly recommend Economy and will never go anywhere else for my locksmith needs. A++++

I manage a 22-​unit apartment complex in Santa Rosa. Our community laundry room door got locked Saturday. The dead bolt was secured but no one on property had a key including me.
I contacted Economy because I knew the owner from church and had worked with them on other occasions in the past. When I called I was told I was lucky because there were not any immediate appointments and someone could be there right away. I said good, I would see them in 7 minutes because I used to live by their store and I knew how long it would take them to get there. (Somewhat kidding) Ron called me back twice for the address in the next thirty minutes. At forty-​five minutes my sweetheart called him. Ronnie informed him that they don’t just have guys standing around waiting for calls, the tech would come when he was done with the job he was on and that he never told me someone was on their way. I stood outside the laundry room for over an hour on Saturday. Places to go, people to see, things to do. I started calling other vendors in the area because I was ready to cancel this appointment. I went to get something from my vehicle and I saw their van. Mike saved the day. What a respectful, ethical, resourceful technician. Not only did he talk to me with respect, apologize for the wait, troubleshoot the lock after a few unsuccessful tries, but he also let me know he had not come from another job. Thank you Mike for a job well done.

I bought a house in December and needed 4 locks changed. He showed up on time, was quick, did quality work, and the price was more than fair. I would use Economy Lock & Key again for sure.

Ronnie came out promptly and got my very difficult German vehicle to open! He is professional, friendly, and very cautious of damaging anything. Highly highly recommend Ronnie! This place is a lifesaver!

I waited for one 5 star company for 2 days with calls from them saying they’d be there «soon», but were «tied up». So I called Ecomomy, Lock and Key, with whom I have done business very satisfactorily before. Their dispatch system was excellent, the work was done very efficiently and courteously. I was satisfied with the price, as only the necessary parts were replaced. As a long time Santa Rosa resident, I’m glad to see Economy Lock and Key is keeping their service standards high.

The other night we were closing up at work and we got our key stuck in the door. It was after hours and we called Economy. Teddy answered and said he was on another job in Napa and couldn’t be back to Santa Rosa for an hour or so. Then he gave a tip on how to get the key out. Free advice! It worked!
Next morning, key got stuck again. Of course I called Economy. They were out in the afternoon and took about 15 minutes to make an adjustment. Great job.
I will be calling again I am sure.

Thank you
Rich you did a great Job and thanks again, Give this guy a raise! super nice, thanks again
Bryan

This is my first time needing locksmith help but I always wanted to go here. The staff here went out of there way to help me out rekeying a door lock. The staff was super friendly, the prices are pretty good and if you have to wait a scant second or two, you can look at the rare coins or maybe consider buying a new hunting rifle. This place is really neat. I’d always recommend these folks, I think they have a Springer spaniel as a mascot pet, it follows the store owner around and is super chill.

So my boyfriend unfortunately ended up locking the car key in the trunk of our 1999 Buick Century Custom. All the doors were unlocked but surprisingly, there was no access to the trunk through the inside of the car. Sounds funky but there was no switch or release button and i couldn’t get through using the back seats either.
I end up calling AAA & they end up making sure a locksmith would come to help me out. As soon as RICH ANDRE got there he checked the manual book to just double check there was no access to the trunk through the inside of the car trying to save us some cash. (which i thought was very considerate.) Unfortunately he did end up having to make a key to get in but the transaction was smooth, easy, and he got the job done very well. Also mentioning it was 7 at night and dark by then.
HIGHLY RECOMMENDED! Thanks RICH!

Excellent service. Technician was on time, friendly and pretty funny actually.
Lost my key to the Ranger and they made a new one on site. Price was comparable to others in town.
Called someone cheaper, and all they did was call back a few hours later to tell me they didn’t have anyone in the area.
If you want reliable service for a good price then call these guys.

Excellent service by Josh yesterday when I had a special request for a new strike plate on a metal door jamb.
He arrived a few minutes early and when I showed him that someone had cut out a large hole where the deadbolt entered the jamb, he immediately came up with a solid plan to get it fixed.
Josh was very professional and friendly and my new strike plate was installed in no time.
The door is now very secure and I would recommend Economy and Josh for any security issues related to locks and keys.

Thanks to rich Andre I was finally able to pop my trunk and get to my keys thanks bud for the fast and excellent work your the man. Highly recommend calling economy lock and key if you need any work done

Great service and they stand behind it! Professional and quick.

Great fast service. They guy that was sent out was very nice. He worked quickly and got all our locks fixed in no time. I would recommend them to anyone looking for a locksmith!

Had these guys deliver a safe. Rich and Teddy were on time, fast, professional and honest. They were great.
Only reason I didn’t give 5 stars was because I thought it was a little expensive. They were able to back into our garage which made the delivery extremely easy. Our original quote (which is what we paid) was for a more strenuous delivery.

Thanks guys– again. Re keyed my locks made new keys and got me on my way. Always have taken the time to do things right. Price is very reasonable, way better than replacing the whole mechanism. Customer service is spot on. Always polite and helpful. Made my stressful key loss not that bad. Thank you. I’ll see you again I’m sure.

I brought the lock cylinder from my front door into the shop, because the key for the lock wasn’t turning smoothly. It took only a few minutes for the person in the shop to replace some worn pins, and the lock worked well again. I particularly appreciated being offered a choice of having the lock modified to exactly fit the key, or (what I decided on) to have the lock be set for what my key was before it got a bit worn.
So: inexpensive (particularly compared to having a locksmith come to my house), very professional job, pleasant interaction with the person doing the service. Doesn’t get much better than that.
(Bonus — or warning, I guess — if you go to the Mendocino Avenue location for your service, you’ll find — as mentioned in another review — that the front of the venue sells *guns*; in the back are both the locksmith operations and a separate area that sells coins. I found it amusing to look around while I waited for my lock to be fixed, but YMMV.)

Avoid these people like the flaming pile they are! In my 15+ years of customer service, I have never, NOT ONCE, hung up on a customer, no matter how rude I perceived them to be, which is exactly what happened to me earlier today.
On top of that, I was absolutely appalled when I looked on their website for who to contact to complain and I learned that the very person who hung up on me was the OWNER OF THE COMPANY, Don! These people are rude and classless. How they continue to remain in business when treating people that way is beyond me.
The reason I called them this morning was to tell them about a horribly unsafe driver of theirs who was far more concerned about bending over to look for his cigarettes (I only know this because as soon as smoke started billowing out the window, the driving got better) than he was interested staying in his lane on a curvy two lane road with oncoming traffic honking at him to pay attention. So that’s an F– for safety as well as customer service. We never even got to that part of the convo though because the first thing I wanted to talk about was how horribly rude the receptionist, Janelle was.
If that is the person on the front-​lines… WOW. But I could easily see why she works there, bad attitude and all, if her boss is the type of person that HANGS UP ON A CUSTOMER. I just cannot get over that. But «Don» didn’t want to hear about how rude Janelle was, he just wanted to make excuses for her attitude and tell me I was rude for mentioning it. And yes, this seriously happened!!!
In fairness to the business, I will be sending a letter to the owner to address my complaints more specifically and provide them further detail of the incident. But since this was literally such an abhorrent experience and the owner is the one who hung up on me anyway, I’ll be sending that same open letter to the newspapers in the cities where their truck says they service. That way, other consumers who do not Unilocal!will have access to this important information.
Not cool, people. NOT COOL AT ALL.