Hammond Autowerks

By far the the best auto shop I have ever worked with. As many have mentioned, Craig and his entire staff go above and beyond in their service. They are experts at their craft and impeccable in their service from the front desk to the garage. Highly recommended!

This is an company that definitely goes above and beyond what is expected. The front desk treats you like your needs matter and the mechanics do a great job at explaining what was done to your vehicle and anything that your car might need. They get to know you on a name basis. I have never felt that they try to sell me on things that I don’t need and are extremely honest and reliable.

My last post talked about mi familia and I spoke about, Greek Weddings, and Family Gatherings and being treated like family. I recently when in and literally had my car put back together; this time it was the German Ompa pa Family, who closed ranks, put humpty dumpty back together again and did it all with a handshake and a smile. It doesn’t get any better than these guys and girls.

Recommended by a friend. Since I’ve only been there once I can’t say much other than I’ll be back. Prompt service, fair price.

Hammonds autowerks staff and owners and company overall is the best experience I have had with an auto mechanic shop. They are honest, friendly, and willing to work with you as an individual, not just another noone with a car issue. I would highly reccommend them and will continue to happily take my audi there so long as I have the car.
Thank you Hammonds!

Craig and his team are the best service guys in the area for German cars! They’ve always gone the extra mile to be upfront about service and repair costs, and many times thrown in freebies.
I’ve had an intermittent rattle issue with my Audi S-​line A3 which has been difficult to troubleshoot, and was an issue Marin Audi couldn’t identify. I contacted Craig and he checked it out but couldn’t pinpoint the issue. His team provided an estimate for repair after checking it out a couple times, but I was never able to replicate the rattle with one of their techs in the car. I called recently when I was hearing the noise and they suggested I pass by immediately so they could hear the rattle. Their Audi guy Johan immediately identified the problem, hoisted my car up and fixed the issue within 10 minutes, and did it all at no cost!!!
It’s the little things in our cars that drive us nuts, and Craig and his team have always been able to assist. Thank you Craig and team!

I wouldn’t trust my precious BMW 635csi to anyone else! Again and again I have been astounded by the integrity of the owners and staff. Craig actually took time to help me find new tires for my car –no charge! They have NEVER tried to talk me into anything and, in fact, told me when I DIDN’T really need work done then sent me off without a bill. The very best!

They are simply the best!
Craig and his crew are working on my second MBZ.
Honest to a fault and skilled at their trade, they treat you more like family than a customer.
What else can I say!

Have brought my last 4 Mercedes to Craig and Kathleen for service and have never ceased to be impressed with the thorough and complete attention to detail.
A couple times a glitch developed and when asked about it they offered to dig in and make sure it’s right.
You can’t ask for anything more. Recommended highly.

I have a 2006 Volkswagen Jetta GLI and, as I’m reaching the end of most of my warranty periods, had started looking to migrate away from the dealership to a local shop. When my car started acting up, I decided to visit this shop because it was close and the reviews were pretty awesome. I absolutely concur with most of the other reviews about Hammond’s honesty and the time and care they take explaining the issues. In short, I will definitely be returning to Hammond for all my VW services. If you want the full detail, read on.
I started having issues with my car the Monday of Thanksgiving week (perfect!) so I called them up, explained the symptoms and that my check engine line was on. The guy on the phone explained that, while they likely wouldn’t have time to service my car until after Thanksgiving, I should come in and they’ll check to make sure it’s not a major issue.
I brought my car in and they plugged-​in and started diagnosing. About 15-​minutes later the tech returned (I think he was the owner actually) and explained that this is a known issue with this model/​year of Volkswagen/​Audi and that while I needed to be careful and drive as little as possible, my engine wasn’t going to explode in the next week (my words, not his: D).
One of the reasons why I was leaving the dealership is I always feel like I’m being screwed (that feeling persists today)… what happened next totally blew me away. They did some checking, called Volkswagen and figured out that this repair was likely still under warranty. They then generated an estimate to fix it will all the proper part numbers (in case I came back), didn’t charge me at all for the diagnostic, and suggested I try and get the dealership to warranty repair the problem before coming back to them.
So first they had the knowledge to know this was a known issue, then they give me everything I need including a competitive quote and send me to the dealership because it’s the best thing for me, not them. Incredible!!!
From there it took nearly 2 weeks to resolve this with the dealership but the end of the story is that the dealership did end up covering *most* of the repair costs under warranty and this honest interaction with Hammond saved me at least $ 2,000. I said it in the beginning but I’ll say it again, I will definitely be returning to Hammond for all my VW services.

I meant to write this review months ago but better late than never! Craig and his staff were amazingly helpful with my 1959 Mercedes 190 SL. They kept my car running when no other shop could! I had to sell that car– but I bought a 350 SLK and when I move back to Santa Rosa one day it will be Hammond Autowerks that takes care of it!