Juice Shack

I’ve been here twice which is 2 times too many and both times they didn’t fill my drink all the way. They last time I went I asked the Team Lead why it’s not filled and she said because we do it by the ounces which obviously makes no sense. So I asked her how many ounces did I pay for and she said 32, which is weird because the cup is only 30 ounces. So where’s the other 4 – 5 ounces I paid for? If you just messed up, fix it. Don’t make up some lie. That’s just childish. She made my drink in the same blender with another which is fine with me, but her drink was filled to the top. I brought that to her attention and she seemed unaware of what I was talking it. I left with a rip off drink because I don’t feel I should become some rude any customer to get what I want. But I will be calling the corporate number and never returning here.

The juice is good and the pinball is better! I played for a good ten minutes on a dollar.

My family of 5 were regulars here, but no longer.
Brought kids in for smoothies on the way to a school function. Took 45 minutes to get smoothies.
Rushed out with our smoothies, only to realize one that was supposed to be strawberry was all wrong… and completely disgusting. I still can’t place exactly what the flavor was.
Went back after school function to have them fix it, but they were closed.
Came back next morning, with still full smooth and they refused to exchange it because it was from the evening before.
Called main office, who apologized and said that manager of this location would call me back and make it right. Didnt happen. Sent an email. No response. Its now been almost a month I have yet to be contacted.
Way to lose 5 customers, and several sales a week over a $ 5 smooth and your refusal to fix something that should have been simple. Terrible customer service!

Not healthy! Juice here is … but smoothies are all made with sherbet, yogurt, ice (cheap fillers & substitutes for what should be REAL ingredients.)
This is more like a Jamba Juice but even Jamba juice has some super foods.
There are no super foods here. No agave, no coconut water or healthy alternatives. There is only a few non-​dairy options.
The staff is friendly.

This place has to be my favors when it comes to juices. They have a wide selection and the range from healthy to sweet. They are local to Sonoma County. The service is always good.

Usually super stoked to come get a smoothie. Today i put my order in, waited 10 minutes and then finally worked up the nerve to ask where my smoothie was after 5 people in line behind me all got theirs. Mind you they were busy. Still I feel kinda upset I was completely forgotten about!!!

I had great service this afternoon. She was very helpful. I had a shot wheatgrass and a delicious green drink! Thx

Went in tonight to purchase gift cards & got a $ 5 gift card free– used it to purchase a Fuzzy Navel for myself & as the gal was making it I asked her If she could put a little of my drink into a smaller cup for my niece– she said sure! When she handed us our drinks she actually made more– to fill both our cups! So sweet & kind. Thank you & the place was super clean!

I like their flavors but some associates here are terribly slow. One person actually walked out after paying!

This review is strictly based on customer service. I love the smoothies. I used to go into this juice shack and the nicest girl always used to greet me with a hello and a smile along with great smoothies. The last two times I’ve been in this Asian kid has been terrible. Listen I don’t need a hello, goodby or thanks when I’m buying a smoothie. That’s fine. But he shorted me about 2 inches on my smoothie and then sighed when I asked him to fill it. Today (same guy) I asked for a 1 oz wheat grass shot along with my smoothie which he forgot. No biggie but then he tried to pour me old wheat grass that had been just sitting there. I asked him for a fresh shot because that is the point of the grass being alive there. With an eye roll he reluctantly did. No sorry, no thanks. Just laziness and attitude. This bothered me so much I wrote my first review on Unilocal about it. I’m sure I’ll be back because I’m there 4 times a week but if I keep running into him, I’m going to call it quits.

I love their smoothies! My favorite is the Rebel Berry! I can’t get enough :). The waffles are so tasty too!

Smoothies are good but the pretzels are horrible. I purchased the cheese & jalapeño pretzel and the cheese was not melted when they heated it. Anyways, I only ate half of it before throwing it away. Smoothie + pretzel = ~$ 10 expensive! I should have gone with the smoothie only.

We like coming here for smoothies, pretzels, and video games… Pretty bomb… But I sure wish they would switch out there styrofoam cups! Not very environmentally friendly.

The five stars is for Chelsea, the supervisor in the morning. I only come to this Juice Shack because I feel like she really appreciates the customer. She’s kind and thoughtful, and makes my drink just the way I like it. She makes you feel like you’re a friend, and that’s the type of business people I work best with. At the other Juice Shack locations, the worker’s act like they’re slowly dying inside… no personality, no nothing; they’re just working to make a buck. I value customer service and since it is very difficult to find these days, I will go back to only this location in the mornings to see Chelsea, get my veggie juice, and talk about Mustangs. Cheers!

Pineapple Perfection is my favorite!
I like this location mostly because it’s next door to High Tech Burrito so hubsters and I will split a smoothie and bring it next door and split a burrito. Very filling lunch!

Never tried juice shack always loved Jamba Juice, it’s actually a good place. I got the fertilizer with coconut juice which is really good. Definitely will return

I used to come here for the vegetable juices and had very tasty drinks in the past and loved it. However, the staff keeps changing and the last time I went to this particular location I had an odd experience. After I placed my «Rejuvenator» juice order the 2 male teens seemed to laugh and have a good time. One of them said something to me but I could not hear what he said because of the sound of the blender. When I asked what he had tried to say, he just replied «nothing». It felt they were actually making fun of me. Maybe just a bad day but I feel a simple hello or goodbye and basic communication skills would be a good start, no matter how good the juice.

The Gladiator is my favorite!

I’m actually not too fond of this location. I’ve gone there in the mornings, and although the guy is nice enough, the smoothies are always watered-​down. I feel as if I’m drinking flavored water instead, no matter which smoothie I order. Even though it’s much closer to my home, I’d rather drive all the way downtown to another Juice Shack or Jamba Juice than have a smoothie here. If you go in the mornings, I’d recommend doing the same.

I love juice shack! I love that it’s local and that it’s clean. I love their menu and every drink i’ve ever ordered.
Of course service isn’t amazing, it’s high school students who don’t care about what their doing for the most part. It’s not like I’ve had horrible service here though.
Around 3ish pm though it gets crowded with Montgomery High School students.
I especially love peachy fever, mango maniac, and strawberry summit.