M.A.C Cosmetics – Macys

I went here today I was kind of in a rush there were 2 people helping 2 other people they told me they would be right with me 20 minutes later the girl finish up and helped someone else. I never got what I wanted or got any type of help so I left.

Was told she would be with me in a minute after I told her I just needed to exchange a product because I was matched wrong the day before. There were 2 girls working this day, both in the middle of doing makeup for clients. She told me she would pause what she was doing to exchange my product, since this would only take two minutes, and she told me to wait at the register. I waited. And waited. And waited. It took them 45 minutes before they finally exchanged my product. I’ll make sure to go to the Santa Rosa plaza counter from now on. Don’t say you’re going to do something, if you aren’t gonna do it!!! I could have left and came back if I knew it was going to be a 45 minute wait. Terrible customer service. On top of that, they didn’t even have the product I needed. So I waited for nothing. Yay.

I had a wedding to go to, and wanted to look picture-​ready. I was worried about sweating my makeup off (outside wedding), but Ashtyn was absolutely amazing! She talked me through the process and recommended products not just to make a sale, but ones that I actually apply to my daily makeup routine. Apart from being very knowledgeable, she was also so friendly. I highly recommend going to see Ashtyn — she is such an asset to MAC and I hope they know that!

Ashton is amazing!!! I went in looking to purchase some foundation and not only did she take the time to explain what type of skin i have but also gave me so much valid information on all their products for my skin type. ALSO she took the time to do the rest of my makeup and showed me a brow tutorial that she uses and my brows look amazing! Would definitely recommend her.

Airianna (Spelling?) is wonderful.
I went in later in the evening on a Saturday, dirty from work (I work outside) and she did not judge me and was very kind.
I know very little about applying makeup (I rarely wear it) and am just getting into wearing make up more often. She found me the items I asked for, did not press an up sale on me and was extremely kind and helpful.
Thank you!

I had a makeover here yesterday afternoon because they had the Archie’s Girls make-​up event (which i got a promo card in the mail for as well!) So of course, I had to make an appointment and check out the goods… thank god I had a Macy’s gift card or else my afternoon of spoils would’ve wrecked my checking account :)
I was seriously the only makeover person that day i think… no one really shops at this mall unfortunately, which is sad bc the girl Brianna who did my make-​up was fantastic! She totally made me feel at home and welcome… to start off, she asked the basics: what’s your skin type? What kind of finish do you like on your foundation (satin, matte, glowy, etc.) What type of coverage do you like? and then she spent the next hour on me, making me beautiful: D
she went through all the products she used on me throughout the makeover… and she was super non-​pressurey at the end (which is cool but she preface the appointment and again at the end of the appointment i had to spend a min.$ 50, which is no problem at MAC, let’s be real!) she also said to only get stuff i could see myself using on a daily basis which was super welcoming, sometimes i feel so pressured to get the «whole look».
i walked away with some needs/​wants/​essentials: needed a brow pencil for sure and the lip gloss, excited for the prep/​primer, & got a super pretty blush, plus found a new foundation (super excited since she said this is the only liquid foundation she would allow to be applied with your finger tips!) so i definitely spent more then my gift cards were worth, but oh well… very happy!

i LOVE this counter. The girls are all fabulous and extremely helpful. I used to work in the coddingtown mall so on my lunch breaks or after work, i always find myself at their counter. I also have a passion the beauty field and the gals have always givin such great advice to help me out. I have purchased products from Daidra, Andrea and Chantone. They are all great gals and even if they were booked with appointments, they’ve always managed to check back up with other incoming customers. I love their products and always have a very enjoyable shopping experience.

I saw Brianna recently for makeup application for a maternity photography session and she did a great job & was very pleasant!

These girls rock! I was short on time, but needed a lot of attention. I was in and out within 20 minutes and was given a few application tutorials, some helpful tips, and a bag full of goodies! Diedre was the sweetest thing ever! I approached her with sort of a huge request; «I needed to update the basics (concealer, powder, primer,…etc.) but also wanted to see the new products. She was great! We played with some color, tried a few new techniques and I was out! I will definitely be returning!

I prefer this counter to the one at Santa Rosa Plaza a million times over. It’s never crowded and the makeup artists are friendly and helpful. I live in Petaluma but make the extra drive here instead of the Santa Rosa Plaza one just so I can check out their makeup without fighting off other customers or being harassed by aggressive sales associates. I took off a star, though, because sometimes they are understaffed. Usually when I go in there is just one sales associate at the counter, and if she is busy doing a customer’s makeup then other customers who need help don’t get the service they deserve.