My husband and I decided to have breakfast at McDonald’s and the customer service was terrible. I placed my breakfast order and then the cashier was had taken my husband’s breakfast order. He then told the cashier that he had started a brand new diet and he wanted to change the food items for something else. The cashier was very rude and disrespectful. She did not want to make food changes to my husband’s breakfast order. She felt like it was just worst thing that she could do. My husband told her about customer service and how she needed to listen to the customer’s request. The manager was busy with drive thru and did not offer any help. The manager looked at my husband with a disgusted look on her face. My husband wanted to be sure that the manager had heard the conversation. The manager could’ve paused and talked to us calmly. My husband and I will never go to that part of McDonald’s Franchise ever again.
Jen R.
Évaluation du lieu : 1 Santa Rosa, CA
Horrible service. Rude ladies working the drive thru. I went through a few days ago. I placed my order which I had to repeat 3 times. I get to the first window to pay & I ask for my receipt. She tells me she can’t print it. I go on to the next window to pick up my order & I’m missing a Dr. Pepper & a McDouble. I tell the lady at the window. Her response: «It’s not on my list & I don’t have a register» then just closes the window on me. I’m just dumbfounded by the lack of respect. Just because there might be a language barrier doesn’t mean you can treat others like crap. I tried going thru yesterday because it’s convenient to my home & again I was treated with rudeness. I’ll gladly drive the 5 extra miles to the one off Santa Rosa Ave & Yolanda, they’re always polite & I’ve never had my order messed up.
Marie M.
Évaluation du lieu : 1 Santa Rosa, CA
I went there today and I went thru the drive thru. The place wasn’t busy at all I asked my make a separate order for my daughter and they told me No it was busy. They girl working kept repeating my order wrong telling me I was ordinary wrong and when I got my food it was wrong. The girl gave me attitude and seemed not to know what she was doing at all. About an hour later I became very sick with food poisoning I’m so upset with this location they need to hire new staff and train them properly.
Peter K.
Évaluation du lieu : 2 Santa Rosa, CA
The service is average, and the food is… well the same like any other mcdonalds. The one problem is this location isn’t good at order accuracy. Every time they get my order wrong. I want regular mcchicken, I get a spicy one. I ordered two apple pies, they get me one. Yet I still go there, because they are so close to my house and are convenient. Because isn’t that what mcdonald’s best quality is, convenience. So I can’t blame them for that, they have the one thing that mcdonalds is know for. and the fries, as much as other chains have better service, they don’t have mcdonalds fries.
Nick D.
Évaluation du lieu : 1 Bodega Bay, CA
In a pinch as a salesperson I will sometimes go to a McDonalds, or similar… This particular McDonalds has(two visits now) the worst service, order accuracy and temperature of food… It is truly disgusting.(restrooms too…) Don’t waste your time.
Janet D.
Évaluation du lieu : 3 San Jose, CA
It’s Mickey D’s it was pretty delicous and fast.
Dave C.
Évaluation du lieu : 2 Santa Rosa, CA
How hard is it to Screw up fast food? I guess easy when you come to this certain McDonalds. We don’t eat out much these days, but the last few times we went here our order was messed up. Tonight charged for an extra drink and the forgot two items. Drive thru’s always ness up Orders so this time I went inside. Not sure if it’s the language barrier or bad training; but this place is terrible. Only thing good was the food was hot and tasted ok. Kind of hard to screw up fast food, bet these folks could!
Reed P.
Évaluation du lieu : 4 Santa Rosa, CA
how ironic, mcdonalds has one of my favorite foods: those hot, crispy, om-nom-nom flavored french fries!
Miika M.
Évaluation du lieu : 4 San Francisco, CA
What to do when my dog needs water. And I’m craving a caramel sundae with nuts. While puttering around this town trying to figure out where the heck I was, I passed this fast food chain. The caramel sundae was exactly what the doctor ordered, especially since I was burning up in this wretched heat and my poor pooch was suffering in the backseat, despite my air conditioner blowing straight to the back. Easy ordering. My sundae was loaded with caramel. And the service was quick, the guy who took my order nice, and the final end result: she gave me a large cup filled with ice for my pooch. Now that’s customer service!