Menchie’s Frozen Yogurt

Came here for desert after having a lunch/​dinner with my girlfriend today and did not have a satisfactory experience. I usually really enjoy this place and it is my go-​to for froyo, but I am pretty disappointed today. First of all, I got half-​assed, indifferent greeting when I walked in from the less-​than-​enthusiastic woman at the counter. I asked her a few questions and she answered them with an obviously annoyed attitude which my girlfriend and I did not appreciate. I was also upset about the lack of choices. They had two flavors that had pretty much duplicates which was kind of an denoting because I like to have a more wide array of flavor choices when I get ice cream. The woman did not treat us any nicer when we paid and seemed like she couldn’t stand her job. She pretended with a couple of customers to fake being happy, but it is pretty obvious she wasn’t since she never seemed to smile. On top o for that, customers were coming in and getting stuff, but she was in the back, nowhere in sight. This seems like bad business practice to me. I am quite dissatisfied and will probably not be back for a while, if at all.
Also, I should add, the only reason this gets 3 stars is because I have had better experience before and the ice cream is really good.

I love this place they have great yogurt fresh toppings and it’s a cute set up BUT the customer service is horrible!!! Despite the fact that Unilocal says they close at 11 the cashier (i don’t know her name) said they closed at 10pm and had to kick us out! We were there like at 9:40! Anyways we got our yogurt paid and she has super rude was being bitchy idk if she was having a bad day but when I asked my sister she told me she’s been here before and this particular girl is always like that. I unfortunately didn’t get her name but she was in charge of mopping the floors tonight Saturday January 30^th. She had on some type of converse shoes and had her hair in a bun. I want to describe her the most I can so people can know who she is if they encounter a bad experience with her. Also one of the yogurts wasn’t dispensing correctly and instead of fixing it she told us it didn’t run out but that it was freezing and she wouldn’t fix it because they’re closing anyways! Another thing I noticed was that after handling our cash she grabbed our spoons touching them everywhere and then handing them to us! Disgusting! We ate our yogurt freezing in the car and noticed how another group of girls wasn’t allowed in even though it wasn’t 10pm yet.

Love this place. Very clean. Very helpful staff. Positive and bright atmosphere! They get two thumbs up from me

By far my favorite fro-​yo place in Sonoma county. I love the diversity in flavored and the richness in taste. They usually have at least two flavors that are sorbet and dairy free and two no added sugar fro-​yo

I love Menchie’s froyo — definitely not all froyo places are created equal! It’s usually pretty hoppin’ in there, usually clean, the staff is always super nice to me and my kids. I like that you are encouraged to try every flavor, no hawk eyes to see how many you are sampling! I love the choices!
But alas, some minor areas I hope they would improve… Leaving the flavors a little longer or only take 1 – 2 away at a time instead of 4 would be awesome! Just when there’s one I love, a day later it’s gone again.
The area where you get the yogurt is a tight squeeze when it gets busy. It’d help to widen the area, but realistically that’s not happening. But putting the sample cups on the wall beside the flavors would help eliminate how many times people cross over and cut you off while hurrying to get another sample cup. Maybe just cause I fractured my foot, but having 12 kids step on my feet while trying to get those cups super sucks.
And more discounts on the prepackaged froyo and better rewards. Yogurt Time gives you free froyo every 10 frohos bought.

Giving it three stars only because I haven’t been able to get my favorite flavor in about a month. They change the yogurt flavors often, which is good I guess but I don’t care for the fruity flavors. Best place I’ve been to in SR that is a self serve with a good variety of toppings and doesn’t limit you.

Great frozen yogurt place. They always have a great selection of frozen yogurt flavored and have a wide variety of toppings. I love coming here. Make sure you sign up for their smileage card to benefit from the reward points! They are affordable as well.
The only complaint I have is that they don’t have a listing posted online of their daily flavors.

Dole whip, free waffle cone chips and free balloons for kids! Talk about out of this world customer service! I think I’ll be back again before the week is over. Thr staff was fantastic and as a Disney fanatic the fact that I can get a Fole whip on my way home from work is absolutely priceless!

this place is cute cute cute.
I am usually not a fan of fro-​yo, but Menchie’s made a good impression on me for my first visit here. I love the fact that they have gluten-​free, vegan and high fructose corn syrup-​free options. With many great flavors and a wide selection of toppings, it’s hard to disappoint anyone here.
This place is very kid-​friendly. They got stickers and all sorts of cute stuff for children here. Even their female sales associates wear pink bunny ears on their heads lol.

Customer service was mediocre — barely got a smile or a sincere hello. The yogurt was ok but the selection of topping was less than the competition. It was a clean pretty and convenient location however.

Menchie’s has many different flavors. Try all the different flavors. They have flavors with no added sugar that are tasty. The place is clean and bright. Employees are friendly. Looks like a great place.

Very impressed
Only reason your not getting 5 stars is because of only having 1 cashier and letting kids run all over the place. But everything else is great.

I love the limited selection because it doesn’t it make it difficult to choose. the store was clean and inviting not over baring in color like most yogurt shops, the customer service is cordial enough. and the topping selection ROCKs! They allow to sample as many favors as want… So MENCHIES is officially my go to Yogurt spot because the yogurt is amazing and the price is just right! The added perks is their «Smilage Card» when u register online your half way on getting a free yogurt!
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This was my first time at a menchie’s. They had Very poor and limited yogurt choices. They didn’t even have vanilla. Looks like they put all their efforts into merchandise instead of their yogurt. I was not impressed.

Love love love!!! Super sweet staff and tons of flavors even sugar free and low carb.

Loved this place! Lots of flavor variety. Good prices. Cute décor. Rewards program. As someone who has food allergies i get nervous going to self serve places like this but i felt comfortable eating there.

Love Menchies! Was happy that they finally opened considering south west Santa Rosa has been lacking Fro-​yo options for a while. Yogurts are delicious, and a wide variety. My only complaint is a lack of cold toppings. I prefer lots of fruit and here they only have two or three options. And the yogurt seems to melt a little fast. But the staff is super nice and the place is really clean and cute.

With Menchies coming to town, they have finally brought quality frozen yogurt to Santa Rosa.
If you know me you know how I LOVE my froyo and being from LA and having also lived in SD, I know good froyo. Back home Menchies was my favorite and I’m ecstatic that they are right down the street from me again.
All the people that I have met ‘behind the counter’ have been so nice and friendly and they even recognize me already. Ah ha ha
I love you Menchies!
xx

Excellent place for frozen yogurt! Pleasant and friendly personal, highly recommend plus new tasty flavors grown ups and kids will LOVE. GOT TO TRY IT!!!

Went on opening night. The décor is really cute, and the staff was friendly. They have more flavors than the other yogurt shops, and they had a tray of sample cups out so you could help yourself to samples without having to ask for sample cups which is nice! I got salted caramel and chocolate, yum! I think the price point is a little higher than some of the other self serve yogurt shops, but not by a ton. They do have a punch card, but the girl forgot to give us one before she rung us out, and then she couldn’t do it after. It’s more of a swipe card than a punch card. Disappointing to miss out on this round but oh well, it was their first night so we can let it slide. I’ll try it again!