National Seating and Mobility

If I could give negative stars I would. This company is one of the worst I have ever dealt with. They do not provide the service they promise, and never call back when they say. If it were not for the fact that my insurance provider required us to deal with them we would take our money to Western Rehab

Hello my name is Walter Weir, I have been on dialysis for 8 ½ years and I had my right leg amputated below the knee over a year ago and I depend on my power wheelchair that national seating and mobility got me.
My first experience with national seating was very good I went in and they fitted me to the proper chair and a week later it was delivered. But for five months later they had come and replace both batteries because they weren’t holding the charge and they say sometimes the manufacture puts older batteries in the chairs plus if they sitbaround two long without being charged.
Then three months ago my front right wheel came off I lost the rightnwheel and it took ³⁄₂ weeks to get the nut replaced so everything was fine for the past three months. I was getting on the city coach to go to dialysis when the right wheel came off again and I called Anthony on August 12 and told him I need a new nut because my wheel came off again. So they were supposed Come last Thursday and fix the problem so I waited from 12 until five and nobody showed up so I called twice and got voice mail. The next day Anthony calls and tells me that they didn’t have the part in stock so they didn’t come and I said why did you not call me.
So this review is getting too long just to finalize big game today at 12:30 with the new wheel not a new not so I am just so Disappointed, I depend on this chair! I do not know how Anthony could confuse needing a nut for a new wheel but here we go it’s gonna take over three weeks to get a simple problem fixed by national seating and mobility.

I would like to personally thank Isaac for coming through on my husband’s damaged chair. Not only did he work with us through the entire process, but he listened to what we had to say about how my husband was treated by one of their technicians. This tech is in the process of being let go– not only because we complained, but because other customers complained as well. The next tech that was sent out to do a repair on my husband’s chair was kind and courteous and made sure my husband was able to see his chair and inspect it before he left. We also got a follow up call from Isaac (he is a VP of something, I can’t remember now!) to see how the service was.
Thank you to Isaac at National Seating and Mobility for taking the time to listen to disabled consumers and letting their voices be heard!