Premier Carpet Care

TOTAL SCAM… ZERO STARS.
Like the others posted here, my husband called the company responding to their mailer coupon offering $ 35 for one room (steam clean only). He booked the appointment and the next day the guy shows up, I hand him the coupon and show him the room we would like done. He pauses and says, the $ 35 price ONLY includes steam cleaning, no pet or stain treatment, etc. I stated that was fine, that was all we wanted and he said «ok, let me go check with my boss». He then goes outside, comes back in and claims that my husband requested more than steam cleaning, and that I needed to call the company. He then makes me call his boss, who claims he told my husband that the cleaning would require multiple steps, stain treatment, etc. and that the price for one room would be $ 199 (A TOTAL LIE… this conversation never took place).
Needless to say, I declined and sent him on his way. Totally unprofessional, do not waste your time… they are pulling the classic bait and switch. Lesson learned, we will spend the extra money and hire someone reputable.

This company is a scam and completely unprofessional! After showing up to my home almost 3 hours late the man, Nick, would not honor the coupon I had because I wouldn’t buy more product from him AND he stunk of pot. There is a time and a place for everything but being high in someone else’s home when you are offering a service is not okay!!!

This company pulls you in with a coupon that turns into a much higher price. They literally argue when you question the extra services they «must» add in order to get your carpets clean. Do not fall for their coupon in the mail and DO NOT fall for their ridiculous up-​sell! I wish someone would have warned me! My carpets looked exactly the same, only 2 days after they steamed them.

Absolute joke!!! Do not waste your time calling them! Fake advertisements!
I had A coupon for $ 45 however when the guy who they wanted to charge me $ 150! Fraud fake con-​artists!

I was looking for a carpet cleaner and needed a bit of info as would be normal to receive some I believe. I was going to set up with another company but they had said that they might not be able to make it when I needed them. I thought I had better phone around and when I spoke to «Premier» the man couldn’t have been more rude within the first hello. He couldn’t be bothered within the first couple of questions, told me to go elsewhere and hung up! Oh boy, after reading the other reviews, which I should have in the first place, I get it. No wonder the reviews are so negative. Bad from the starting gate!

I had a great experience with these guys, I live in Santa Rosa and I’ve really been wanting to fix up my place and one of the areas it needed it the most was the carpet, they showed up on time and when they got here they worked hard and did a pretty decent job I’d say, some things weren’t perfect I would’ve liked to had a few spots redone but considering the price and the fact it does look quite a bit better I’d recommend them.

These folks are big cheaters and frauds. They refused to honor my $ 55 coupon, and instead ‘bait and switched ’ me ! They quoted my $ 795 dollars to do the 2rooms and hall and 30 steps. Then they tried to negotiate a bit. They were totally dishonest and the owner actually told me to use another company, ‘too bad ’ about the coupon!
I’ve filed a complaint with the SF district attorney.
They are worse than bad… they are swindlers.

Please be very careful when using these guys. They quote you attractive prices and then when they come in they will swindle you for more money stating that you need Deep Cleaning of carpets. Their technicians are trained to scam you. Once you get it done they will promise that it is warrantied for a year and won’t ever show up again. They will make you run around and never show up again. DO NOT USE THEM !!

The workers are nice enough, but they tried to charge us more than twice what was quoted. Be wary — the coupons are a way to get in the door and their real job seems to be trying to get you to pay more to «really get the carpets cleaned» (I guess the regular steam cleaning doesn’t really work that well!). Make sure to ask what the extra costs may be before you commit. In fairness, the coupon does say «steam cleaning only» so I guess we were at fault for not asking what that really meant.

These guys are thoroughly unprofessional… never keep the appointment… won’t even pick up your call once they know your number…