RCU Auto Services

Best car buying experience ever! Noah was so helpful and took the time to help me through the car buying process. There was no hassle or pressure at all! They have so many great cars that it was hard to choose. I ended up leaving with the perfect car and a payment that was better than I could imagine! Thank you Noah for the amazing customer service and making it enjoyable!

Recently bout a car from RCU Auto, and had a great experience. There was no pressure to buy, and I was able to take the car on a test drive by myself. If you have a specific model you’re looking for, and they dont have it in, they will try and find it for you at a reasonable price! Nothing but professionalism on their end, they left me feeling like I was taken care of. The next time any of my friends or family in the bay area is looking to buy a car, RCU auto will be the only place I reccommend. Top notch service, with some of the best prices and rates!

I can not say enough good things about my experience with RCU auto services, and with the magic man, Tim Neese. Nearly 10 years ago I got a loan through RCU for a 2004 Honda Civic that I bought off the lot at Manly Honda. What a awful experience I had there! I would never, ever go back to that dealership even if they were the last on earth… that’s how bad it was. This time I decided I did not want to deal with a car salesman at all, and would go through RCU for my new car… and I couldn’t be happier!!!
Tim Neese is so fantastic and I can’t thank him enough for all he did to help me find my dream car. I had done plenty of research so I knew exactly what I wanted; a Mazda CX-​5. I preferred it be used as I was on a budget, and also didn’t want a brand new car. They started making the CX-​5 in 2013, and it’s a highly desired car, so I wasn’t sure if I’d even be able to find a used one that matched my price range and also had the specs and features I wanted. I got Tim’s name from one of the RCU branch employees and we began to communicate via email and over the phone about what he could do for me and what I was looking for. I set a limit to what I was willing to spend, and Tim began the search. The nice thing about RCU auto is you don’t have to deal with a car salesman, and they search all over for the vehicle you want, if they don’t have it on their lot. They also get you the lowest possible price… meaning, you don’t have several thousand dollars of wiggle room to negotiate. Some people like doing the back and forth on the price with a car salesman, and spending the whole day at the dealership in attempt to get them to go down in asking price. I’d prefer to not go that route again, and knowing that whatever price I’m given is what I have to work with. That’s basically the best thing about going through RCU, they deal with the dealership so you don’t have to.
After a few weeks of searching, Tim wasn’t finding what I was wanting… mainly because I was wanting a few add on packages like moon roof and upgraded speaker system, so that was really limiting his search. I was selling my old car to a friend who was getting anxious to buy, so I decided to forget the packages and hopefully would find something close to what I wanted, and quickly. Tim was able to find me a used, certified 2015 Mazda CX-​5 with 29,000 miles on it. The asking price was just a bit above my price range, but we were able to make it happen, and compared to what a new 2015 was going for, I definitely saved a bundle. I had a nice chunk saved up to put down, and was able to get a reduction on my APR for putting down a certain amount of cash. My car arrived a day or two after I gave Tim the go ahead to get it. I went to the RCU auto center on Santa Rosa Ave. to pick up my car. I was so happy to meet Tim and had to give him a big ‘ol hug for all the work he did for me. He was prompt and courteous in all his responses via email or by phone. He made things so easy for me, and put up with my million questions I had throughout the whole searching/​buying experience. When I went inside to sign my life away on the stack of paperwork he had, I met other RCU staff, and they were all really nice. Jose Bustamante is the car insurance guy, and he’s awesome too! They were all very helpful, and funny! We laughed and laughed about all kinds of stuff. The whole process was a breeze and has really made me realize that buying a car doesn’t have to be stressful, it can be fun! Especially when you have people like Tim helping you out.
After I drove my new car off the lot, I noticed that I was missing my owners manual for the car. I searched high and low for it, and came up empty handed. I contacted Tim to see if I had left it on his desk the day I came in, but he didn’t have it. So I went online to find a copy and kept coming up short on my search. I contacted Tim to see if maybe the dealership he got my car from would be willing to send me a manual. I didn’t expect that to be the case but it never hurts to ask. Tim responded quickly and told me he got the okay to order one for me and would call me when it arrived. That was the cherry on top for me. It’s clear that they really want their members to be happy with their purchase and experience, and the service and actions they take to ensure their customers are satisfied is what makes them stand out from the rest. I will refer everyone I know to RCU Auto Services, and Tim Neese. If you’re looking to buy a car, forget the hassle at the dealership and go see Tim. He will give you the same awesome service he gave me… and I have a few co-​workers who he helped find a car as well, and they all said their experience with him and RCU was wonderful. I couldn’t be more happy in my new ride, and I’m so thankful to Tim for all his work in getting me the car of my dreams!

What a great experience ! We were helped by Joel, he was so friendly, along with everyone in the office. We had our 13 month old daughter with us, and everyone was so sweet to her. We didn’t feel pressured, or hurried, and we left painlessly and smiling in our new car highly recommend!

My girlfriend and I, went to RCU AUTO SERVICES on Santa Rosa avenue just looking at cars knowing we probably cant afford any of the cars we was looking at on the lot… JOEL FINE, came out in a very friendly professional manner, ask us was there anything He, could help us with… he ask us a few questions regarding what kind of car we were looking for… and we told him something nice and new but we are on a budget… We went to several car lots before we stopped at RCU AUTO SERVICES… And .Joel FINE, went above and beyond to make sure we got into a car that suits our every need, New and, affordable… We had a very great experience, at RCU AUTO SERVICES… WE BOTH WANT TO SAY THANK YOU SOO MUCH JOEL FINE SENIOR SALES ADVISOR FOR MAKING OUR DREAM COME TRUE… AND GETTING US OUT THAT OLD 1995 TRUCK AND INTO THIS NEW HYUNDAI ACCENT… Francis and jazzmine…

After my car was unfortunately totaled in an accident, 5 years before I was planning on buying a car, during a busy time of year at work, etc, I was not pleased to have to spend my evenings and weekends looking for a car. After wasting a few weekends looking, I finally listened to my bf and went to Redwood Credit Union to sign up to be a member and therefore be eligible for their financing and car buying service. Both sounded great when they were described to me (the financing rates were low and the ability to not have to spend more time having a sales manager attempt to wear me down so I will just buy something, anything! sounded wonderful).
Michael White contacted me on a Monday and had found the EXACT car I was looking by Tuesday. As I had done some research with some other dealerships and confirmed rebates/​discounts (a shout out for Hyundai of Burlingame and Petaluma, both who were very professional), I knew how much I could buy the car for. While Michael at first had a higher price than the other dealers, once he found out what they were offering, he was able to match the price, plus offer me even better financing than anywhere else. And, for me, it meant that I didn’t need to waste another weekend at the dealerships.
I picked up my car today (Friday — just a few days after he first spoke to me) and he carefully went through all of the paperwork with me, helped me return my rental car, set up my bluetooth, and explained what all of the buttons on my doors, steering wheel, mirror, etc did so that I didn’t need to immediately read an entire manual. In all, I was in and out in about an hour, including the time it took for me to return the rental.
RCU Auto Services was hassle-​free and haggle-​free, and, since I got to see how the competition behaves (a few dealerships who will not be named), I truly can appreciate the difference between RCU AS and others.

Had an excellent experience on 10÷31÷14 when Hubby and I purchased a vehicle. At no point did we feel pressured or rushed to make a decision. We were helped by Michael who had a friendly and easy way about him. Trading in our old car was easy and we received a price that we were happy with for our trade in. We had secured our own financing so I’m not able to comment on how the financing side of the business is run but based on everything else I’m sure it would have been smooth sailing.
The price of the car is the price of the car. Period. There is no room in their pricing for haggling. If you want the car, you will pay the price on the sticker and that’s the end of that story. This model may not be what you are accustomed to but allow me to explain why it rocks:
1) They do not over inflate the price of the car. I researched the heck out of the car I wanted so I knew exactly what blue book was going in. They price at mid blue book value which is very fair for the immaculate condition of their vehicles (both cosmetically and mechanically). The local dealerships priced identical vehicles for $ 1500-​$ 2000 more.
2) You don’t have to do the stupid negotiation dance like at traditional dealerships. Do you really want to sit there for 15 – 20 minutes at a time while the snake oil salesman leaves you to sit at his empty desk while he goes and talks to an imaginary Manager only to come back and tell you that they can lower the price of their super inflated car by $ 500 whole dollars when you know darn well that they’ve priced it $ 2k over blue book? Do this a few more times and maybe if you’re lucky you’ve gotten them to come down to high blue book. Eek, me thinks not!
Lastly there was no pressure to purchase a bunch of add ons and they provide a 30 day bumper to bumper warranty in case you find anything wrong after you drive the car off the lot. I would buy from them in a heartbeat and plan on making all future purchases from RCU.

We went to RCU auto knowing exactly what we wanted and left happy with a hassle free experience. Michael was able to get us into a 2014 Ford Explorer and helped us with our trade in as well. This was the best and easiest car purchase of my adult life so far. Thank you!