Serendipity Salon

After a horrible hair extension experience at another salon, I made an appointment with Sarah Abouata at Serendipity to help fix the situation. Her professionalism, expertise, and attention to my particular hair type and what would work best resulted in a very happy customer. I live in a small town about two hours away from Santa Rosa, and Sarah at Serendipity is who I choose to go to, regardless of distance!

My fiancé has had some horrible experiences with her hair and I decided to suriprise her with a great find. Well nothing is worse than trying to do something for your loved one and having that something not work out. I had received a few recommendations for Francesca and she really does some amazing work, so for the past two years I have been sending my fiancé to Francesca every 6 weeks because she does such amazing work. Claudia is an amazing massage therapist who’s skill is unmatched in Santa Rosa.

Tricia is the best … Great pedi and fantastic shellac

I have been coming to this Salon for about 10
Years…They are Very clean & sanitary however, neglect to answer the phone or call people back! The hair stylists are loud, gossipy & not so friendly whenever I’ve been there for a service! I went into labor in the middle of a pedi/​mani in this Salon & a female hair stylist who worked there, who I didn’t even know; asked me, «Why are you here this pregnant?» sooo rude!
More recently: in November 2011, Lisa (not the owner) burned my face from waxing! I have had my face waxed for the past 10 years and have never, ever been burned!!!
Lisa, the owner told me to deal with the issue directly w/​the Lisa who scarred me! I couldn’t believe that! So unprofessional!
This salon is owned by Lisa S. so she is the boss of everyone, she should of done something to compensate me other than a refund. Maybe offer a free hair or makeup service to make me feel a little beautiful after being scarred !!!
I AM VERY Sorry to loose my nail girl, Tricia because she is Awesome! But I cannot give business to a business owner who treats me unfair and allows to employ someone to scar clients and then do jack about making the situation better.

Tricia Mason is AMAZING manicurist! She is a perfectionist and my nails/​toes always look beautiful when she is done.
She also has a great personality and makes every appointment fun.

Of all the salons I have been to this one is my favorite. I see Erika Cottrell at Serendipity and she is amazing. She’s been doing my hair (off and on for years) consistently for a year. She is sweet, fun and professional. She has a great eye and even if you’re not sure exactly what you want you’ll walk out of there looking like a diva! She also did a magnificent spray tan on me this last summer and will be doing my hair and make-​up for an upcoming wedding. She’s a talent! All of the other stylists there are very sweet, welcoming and talented as well. This salon does not have the gossipy, snobby vibe at all whatsoever. It’s a warm and welcoming environment! Definitely the place to be getting your style on! You’re missing out if you don’t check it out!

I get waxing and facials and massage here, but this review is specifically for Nicole Larson, manicurist:
This place is AMAZING… I found it a few years ago, on Unilocal, when I first moved up here. Nicole Larson was recommended, and she is the best I have ever found! (and I am super duper OLD so I mean years and years…)
Anyway, she is punctual, friendly, artistic, very fun to hang out with for an hour or so, and the job she does cannot be beat. I don’t know how she does it, but my nails NEVER BREAK. NEVER! I am hard on them, too. That, plus the fun time I have every time, makes the drive worth it. (I live in West County). I would definitely recommend her to EVERYONE, and I do!
Give her a try – you won’t regret it!
The salon itself is also wonderful – I can get my hair done, waxing, facials, massage, etc. It’s clean and pretty and spacious.
See you there!

Nicole Larson by far gives the best pedicures and manicures! She makes you feel so comfortable and always takes her time making sure that when she is done you have the best looking hands and feet! I highly recommend her!

I have had the pleasure of having Tricia do my nails. She used the best stuff and made my nails pretty. I’m no longer in the Santa Rosa area, which sucks because I would love to have her nearby. I would also have my hair done at Serendipity as well, but by Betsy and walked out loving my hair every time! Couldn’t think of a better team to beautify me :)

Funny how sometimes you don’t realize a place is good until you go to a place that sucks. I got a spray tan here and hated the process only because I am not girly and hate anything that is. But due to an October wedding I was rocking farmers tan push came to shove and I had to go. Stellar service. Professional and they give you a choice of tan colors (I didn’t need a jersey shore look!), they took the time to blend it, clean room, a fan for drying, and they use lotion for hands etc. It was almost like a piece of art for the esthetician. My only regret is that I didn’t write this review sooner.

I had my first appointment yesterday at Serendipity and I loved it! The place has a nice atmosphere, they use great products, and I felt very pampered!
My hair stylist, Brittany was great! She was very friendly, really listened to what I wanted, spent alot of time paying attention to detail, and and was super chatty and didn’t act rushed at all (I have had stylists in the past who do and it is uncomfortible!) She didn’t just send me straight out the door once she was finished, she gave me a chance to ask any styling questions I had and she gave me some fun tips and ideas on what to do with my hair if i want to dress it up or have fun with it. It’s great to have a salon where you can feel comfortible and enjoy your time there, I will definately go back to get my hair done and I want to check out their other services too!

As a recently new addition to Santa Rosa I have been on the hunt for a hair salon, as driving down to Marin isn’t practical for me any more.
Upon doing some internet investigating I decided to give Serendipity a call, seeing as the reviews were FABULOUS.
I’m not sure if was lack of organization, lack of professionalism or the fact that I mentioned I have curly hair — but I NEVER got a call back. I even called a second time and left a second message. Yup, no call back.
One good thing that did come from Serendipity’s lack of desire for my business — I found Julie at La Chaise Rouge (
) in downtown next to the post office. Couldn’t be happier!

Everyone has «their stylist», right? Ours were back in Ohio. Nate and I moved here last May. We went to Great Clips once because it was what we could afford. Consequently, we both waited almost a year for another cut. Nate went to a barber who was recommended by one of my coworkers and got a very uneven, silly cut.
We decided to trust Unilocal and splurged a little on this salon. AWESOME experience. Tiffany cut my hair and I put all of my trust in her expertise. It is so cute and I received SO MANY compliments! Thanks, lady!!! Nate’s hair turned out perfectly as well.
No more cheap haircuts for us. This is our salon for as long as we’re in Santa Rosa!

I’ve been to this salon several times. I’ve had Kaylie cut and color my hair. Overall, she is a sweetheart and did a great job. My experience with Monique, however, was a different story. She did not listen to what I wanted and I walked away looking drastically different from what I desired. I decided to give her a second chance. The morning of the appt I came into the salon and waited 15 minutes. She never came. I called her and she had «forgotten» and claimed she’d call me back in less than an hour. I have yet to hear back. I think standing a client up is very unprofessional. Furthermore, I do not care for the gossipy loud environment here and will not return to Serendipity.
I emailed L.S. over a month ago and have heard nothing. Update: I did get one message from LS but they never responded. Ever.

I started going to Serendipity because I reached a point where I was so disgusted with the state of my hair I didn’t care, I just needed it chopped off. I was given a slot for a walk in immediately and went back a few times since then, the results with the stylist I chose were fine, nothing spectacular, but the price was reasonable and everyone else there seemed nice.
I called mid week to make an appointment with my usual stylist. They don’t answer the phone during the day and ask that you leave a message to have someone call back and confirm or reschedule. No one called me back. Usually I’d get a return call within a few hours, but not this last time. I can only assume that the stylist I was seeing doesn’t work there anymore, but I would think the rest of the staff would have at least called to tell me this if not try to book me an appointment with someone else.
I tried another salon this weekend as a walk-​in and was much happier with the results than any I’d had at Serendipity.

Went because of the great reviews on Unilocal,wow was I in for a nasty surprise. I brought a picture in of how I wanted my haircut or close to it (in case my hair wasn’t long enough). It was terrible. I kept saying it’s not right, finally I gave up and left. One side is actually longer than the other (I didn’t realize that before I left), so now I have to go shell out more money to get it fixed! Certainly won’t go back there.

Serendipity is absolutely fabulous! Lisa and Nicole are the best manicurists in town and Betsey is a rock star colorist/​stylist! I love going in to get my hair or nails done because I always know it’s going to come out perfect and I’m going to have an awesome time chatting it up with the girls while I’m there. Prices are reasonable and the feel is very welcoming. Trust me, you won’t be disappointed, and they’ll probably exceed any of your expectations!

I’m a regular client at Serendipity Salons in Santa Rosa for several months now and I am impressed with the professionalism and the style of the team there. The salon itself is a modern, clean and inviting place with a lot of light. I enjoy going to this downtown salon for my waxing, hair and nail needs each month. Everyone is friendly, down to earth and stylish, which always is inspirational when one needs a beauty ‘lift’. The products they have at this salon are the best (Enjoy brand) and the attention to detail that the whole team has when it comes to you and your hair is amazing. I always recommend this salon to my clients, out of towners and anyone locally who is looking for a fabulous place downtown that will make them feel and look amazing for any event (weddings, etc) or even for everyday looks/​change-​ups.
I highly recommend this salon to anyone who is looking for a new, hip and friendly salon. You won’t find a place like this anywhere else in Santa Rosa, trust me.

I got married in this area recently, and since it was a destination wedding for me, I really didn’t know any reputable nail salons to have a mani/​pedi done. After reading the Unilocal reviews, I called Nicole Larson and asked if she had any availability. Nicole was incredibly nice and accomodating. She came into work specially for me on her day off because she loves working with brides — and she is SO great at what she does. I loved chatting with her and she did a fantastic job pampering me. I would recommend her to anyone — I just wished that she lived in Atlanta so that I could go to her regularly!

Santa Rosa doesn’t have many good salons to choose from and I was pleasantly suprised by Serendipity. My boyfriend got a 90 minute massage from Renee and said it was the best he’s ever had and I had a pink and white fill from Coco Mellinger. Previously I had used only inexpensive salons to do my nails and they looked awful. Coco spent well over an hour cleaning them up and making them look presentable. Afterwards my boyfriend commented on how great they looked. Prices are very reasonable, and frankly it’s worth paying a little extra for quality service. We’ll definitely go back!