The UPS Store

Worst mailbox service I have ever received. The girls there are rude to customers. They put on a fake personality because it seems like they really are not nice. I just have had years of bad service and now go miles out of my way to be treated better somewhere else.

I went to the store for a notarization service. There were three people behind the counter and three customers including me. It was such a chaos that I waited for 54 minutes to get to my turn!

Clerk didn’t mention that Amazon won’t pay for the packaging on returns before she stuck the label on the packaging. Idiot. Why not ask if I had the original packaging first? Maybe if she gave a shit about her job she would’ve mentioned it. But she doesn’t and would rather just wait until she made it so the packaging couldn’t be returned. Manager was unhelpful too fuck this place.

I don’t know if it is the UPS driver or the store employees stacking boxes wrong but lately a lot of my packages have arrived dented/​dropped resulting in broken merchandise. Other than the damaged packages, the only other problem is sometimes the employees have forgotten to check for my packages behind the counter a few times. I don’t realize that they forgot one until its too late and i’m already too far across town with no air conditioner to come back :(
Very easy to deal with. Parking can be a nightmare, but other than that it’s great. Easy walk-​in with other things you can buy there to help.

I had my first experience with this UPS store today (had to copy some receipts to a PDF file, etc.) and Michele was so great that I asked her name to be able to write this review. Everyone there seemed so nice, but it was Michele that did my job for me, and was AWESOME. She made me feel like I was important to her, did my job right, and was so friendly. Just had to give her, and the Calistoga Road (Santa Rosa) UPS Store, a big shout out!

I go to this UPS store all the time. I am always greeted and treated kindly, and with respect by Michelle. However, there is another employee who seems very put-​out that she is asked to help customers and I saw her actually roll her eyes at an older gentleman who didn’t understand what she was telling him. She is shorter with a little longer hair than shoulder length. If I were the manager, she would be fired. She does that store no favors. As soon as that employee is gone, 5 stars for this store.

The ladies that run this store are awesome Been to a lot of UPS stores and this store is the BEST. They are very attentive to your needs. And go out of their way to help you !!

Suzie, the store manager, was very warm, twas 30 min til closing and she still didn’t treat me like she was in a hurry to end the conversation. I told her I needed to ship two pieces of furniture, it was just that I was lacking the appropriate docs needed for a return on the items. She said no problem and allowed me to store the items in the back until monday morning when they reopened. This type of customer service is unheard of these days, I was really impressed. Michelle was unduly kind and courteous to me too, gave me all the info I needed to proceed. Thank You UPSstore Calistoga Rd!

Skip this place! Over priced as hell and too many problems getting packages on time.
I literally just paid over 65 bucks to have a small package send to Phoenix guaranteed two day and they didn’t even get it out to be shipped for over 24 hours, now the package is not going to be there on time for the customer AND now I have to refund them and eat the shipping cost which was already inflated. This only a week after they didn’t see the tickets I sold thru stub hub for 2 days and almost cost me another sale.
The manager has made apologies and excuses but it doesn’t fix the problem at all.
The feeling of being told one thing to your face when they know you are being screwed is not a good one.
Go to the post office or the pak n mail on farmers and save lots of money and hassle. The ditzy girls who are manning the counters are not very friendly and ¾ of the last times I’ve shipped out of this place it takes over 24 to leave the place or be scanned into the tracking system. Since 08 I have spend close to a thousand dollars on shipping stuff thru this place and every time it’s the most expensive route and still slower than the post office offers and quadruple the price. Just another typical store gouging Sonoma County residents because they think we can afford it.

Did I ever think I would be Unilocaling the UPS Store a big 5 stars — No, But you got to do what’s right.
I went in here last week to fax a whole bunch of papers and found the wonderful and beautiful ***MICHELLE*** at the desk! It was a dreary rainy day and the car next to me parked so close to my car that I had to crawl across the passenger seat to get in, while that ticks me off — I go into the UPS store and this MICHELLE is like a bird singing on a sunny morning — just a fantastic attitude, helps me make my faxing much cheaper than what it was going to be by scanning and emailing.
AND She’s soooooooooo cheery and up — it just puts me in the best mood. All day I was in a great place because of this one person that chose to be helpful, good spirited, and obviously a great person.
THANKS MICHELLE!

MICHELLE IS BACK!!! I went to send something by UPS today and found that the wonderful, energetic, knowledgeable Michelle is back after being gone for over a year. I’m thrilled! I had actually kind of stopped using this store after she left… she was a hard act to follow! Now that she’s back, I’m back too.
This store is conveniently located in Rincon Valley at Calistoga Road. They have everything you could need for packaging and mailing, and give the very best cheerful and helpful advise and help (now that Michelle’s back!!!). Great follow up. They also have fax and copy machines, cute greeting cards, etc.
I’m happy! You know how sometimes someone leaves a job and you just keep wishing they were still there? AND THEN MIRACULOUSLY THEY RETURN! Yeah! That’s what I’m talkin about! Michelle! is! back!

Always nice and very helpful. Never a long wait.

This store provides what is expected for a store of this type. My only gripe with them is that sometimes when you go in there there’s nobody out front to help you when you simply want a copy key to make self-​serve copies.
I have also had to stand there at the counter while an employee talked on the phone about her personal life while ignoring people at the counter who needed help.

Super helpful, cool store. They took care of everything i needed for 50 cents. Seriously. Im comin back here for anything they can help me with.