Vista Broadband Networks, Inc.

I manage an IT service provider company that covers the SF Bay Area. We use Vista Broadband at our main office and couldn’t be happier. Even though wireless internet services are typically high latency and high jitter, Vista’s connection is not. We are able to operate our VoIP phone system’s SIP trunk and remote phones on their connection without issue.
We push Vista’s wireless and fiber services at all our clients because the reliability and support of all their products is fantastic! If you have a business and need a good, solid, reliable internet connection with a company who stands by their product, Vista Broadband is the way to go! We have over half of our clients using their service and on the rare occasion there is an issue with the connection either they have already called me to let me know they are working on it or they answer the phone right away when I call in to tech support. The best part is that i get a technician that actually knows what they are talking about (What a concept… hiring people who actually know what they are doing).
Technical Babble:
Pings to
from our office typically come back in under 10ms and over an hour the worst jitter I have is 2−4ms on average. That is pretty spectacular for ANY internet service!

Don’t even think of using Vista for home internet services even if you live off the grid. This company’s business model is solely focused on business to business consumers. In addition their home rates, download and upload speeds, were AWEFUL.

I had their microwave internet service for several years. Service got worse and worse. For a very expensive $ 110 per month they promised «up to 10Mbps» download speeds. «Up to» are the key words here I guess. They consistently delivered 1.5−2 Mbps, even slower in the evenings. Forget about streaming video, downloading Netflix, etc., you’ll only see the little wheel spinning and a «buffering» message. When they had transmission problems, Tech support was generally good. On the other hand, sales support/​responsiveness was abysmal.
Most microwave ISPs have poor performance and promise a lot more than they deliver. But you can get equally crappy service at half the price elsewhere.
If you are considering microwave service vs hard-​wired (DSL, cable, Ethernet) you should ALWAYS go with hard wired, even if it costs a bit more. These guys just aren’t very good.

My company used Vista for a number of years. It started out OK, but service got worse over that time. Our company was located near the Napa country airport, so we didn’t have very many options that we could afford. Before relocating to another office park we were having almost daily internet outages, typically 30 to 60 minutes each! The service became downright terrible!
For the new office location we had even fewer options for internet service in our price range. Regrettably, we signed up for Vista again. Big Mistake! As we are moving into our new location Vista comes out to do the install and tells us «ooops, trees are in the way so we can’t deliver a signal to you!», leaving us completely high and dry! We were completely screwed! For the next week our office of 20 people had to share an internet connection that was delivered by a single cell modem until we could get a bonded DSL connection delivered by
via AT&T. Everyone in the company was angry at me for selecting Vista! (Yes, Vista, thanks for that!)
Vista was no help to us at all. They couldn’t deliver on the promises they made, and did nothing to try to fix the situation.
Do not use Vista for YOUR business, no matter how small! Too unreliable. Even when it’s working you can’t count on consistent bandwidth, so you often pay for bandwidth you never get. The apparent savings vs. any hardwired solution is just not worth the headaches.

I have used VBBN for over 5 years and have connected several friends too and we have had nothing but the highest possible internet connection speed/​service and quick friendly help and tech support. Computer techs are amazed at the speed of up and down loads we have with this service. The only complaints I would have is that ones main VBBN homepage is a bit outdated and somewhat difficult to navigate especially with Smart phones. But I rarely need to go there so it is not a big problem. They also DO NOT bill or have available online billing or payments which would really be nice. Highly recommended service! I think you will really like them.

we have used this company for a few years. great service, high speed friendly customer service and tec. support, no blackouts, i believe it is important to support local small business. they are just that. when i call i talk to a real person. so glad i found them.