Back At the Ranch

Nice inventory but the customer service is awful, no customer should be treated rudely, the owner Liz is nice, the other gal is very rude and a sour attitude, won’t be back!

Quite possibly the worst customer service I’ve ever experienced in retail! It was bad from start to finish. Best part, when I asked for a bag I was told they don’t give bags for sale items because the store is already losing too much money on the item. Wow!

Love the store. Great western Store. Good. Tops. Boots. Hats. their. Got white. Western. Top their. The horse backing guide suggested. It. Must store To go

I have visited Back at the Ranch numerous times while on vacations in Santa Ynez Valley and have always found the most unique and trendy gifts, clothing, accessories and home décor! The owner and staff are also great at helping to put together wedding and baby gifts!!! I am always so delighted with the gift wrapping too! Don’t miss this store if you visit the valley!

I love this store. They have something for everyone! So many great selections and staff is always so helpful. When your in Santa Ynez you must go do some shopping here! Not to be missed

Fun store, kinda clustered. Employees or owner are not very warm or friendly go next door instead.

I recently visited the Santa Inez valley, and found myself in this charming boutique. It was an experience all in itself, as it has so much to see! Several turns in the store only began to reveal what was hiding in each vignette.
The store owner happened to be in, and was very friendly and helpful in pulling together several looks that that I did purchase and I am very much enjoying.
Beautiful items, from jewelry, home items, incredible boots and sumptuous clothing.
There is something for everyone with varying prices. This store is one stop shop for yourself or a special gift!
Keena H.
Ladera Ranch, Ca

Back at the Ranch is the cutest little store I think in Santa Ynez!!! I love the clothing and the jewelry is so cute. They have really nice cowboy boots, the women’s are so beautiful and fancy. This is a great place to shop for gifts, Back at the Ranch has everything. The employees are always so helpful and friendly :)

My husband gets me a gift certificate to this store, along with something that he’s picked out for me, almost evert year for my Birthday and for Christmas. I love their inventory, but I hate shopping there. The older woman with the foreign accent (not sure if she is the owner, or an employee) is always so rude and unwelcoming that I don’t enjoy the experience. It’s quite a drive for me, but I wouldn’t mind and would do it more often if it wasn’t for her attitude. The last time I was there, she followed me around the store as if she thought I was going to steal something. I tried on a pair of boots, but when they didnt fit and I asked for another size, she told me they didnt have it, without even checking. When I asked if they would get more inventory in, she said that she didn’t know. They have nice things, although are quite a bit on the expensive side.
I don’t know that I’ll be making that drive again anytime soon!

If you need a new cowboy hat, boots, belts, jewelry and clothes for the rodeo this is a good option. Just be prepared for high prices.
I needed a cowboy hat and I’ve been here in the past for cowgirl stuff, so I figured I’d mosy on over. They have about two dozen types of cowboy hats, but I needed one with a stampede string. You don’t want to be on a horse that’s galloping and lose your hat. I did find a hat for about $ 65.00 which was the least expensive one they had with a stampede string. The long sleeved blouses were very tempting, but maybe I’ll splurge on one of those next year.
The only reason I am deducting two stars if for the following reasons:
1) The prices are too high for a majority of the things they sell. Cute boots, but the prices were nuts. I’ll just use
. If you have money to burn I guess it isn’t an issue.
2) The service wasn’t the best. One older woman acted like she owned the place and didn’t even ask me if I needed help. The other younger woman asked me what I was looking for, but didn’t bother to help me find it.
If they decide to work on customer service and more realistic prices I’ll give them two more stars. Y’all have one more year until my next visit. Hopefully, things will improve.