Leslie’s Swimming Pool Supplies

This business is the worst. I am a new home owner/​pool owner. Got my water tested and they sold me all kinds of crap to get to where they said it should be that I now know I didn’t need. Also my pool wasn’t holding chlorine so I went in and asked what I should do… They ended up selling me conditioner and told me to add the whole bag. after adding HALF the bag my pool still wouldn’t hold chlorine and now my cya levels were 130!!! A guy named Jim told me the lady should of never sold me the bag of conditioner and ended up selling me a bag of Bio-​Active cya reduced that cost $ 50 and did absolutely nothing. I ended up having to partially drain and refill my pool. After tons of research I found the BBB method… Bleach (same thing as chlorine and you can buy 3 gallons at Costco for $ 10 and it has 8% sodium hydrochloride as opposed to Leslie’s 10% sodium hydrochloride that costs $ 15+ for 2 gallons), borax (to raise PH) and baking soda to raise total alkalinity. Everything else is just junk. Get your self a good test kit and just use those 3 things.
Also I went in to purchase a three way valve and they wanted $ 110 for it at Leslie’s… Amazon had the exact same valve for $ 40. NEVER BUY ANYTHING FROM THIS STORE! RIP OFF CENTRAL. I’d give this place no stars if I could.

Have never had any problems here. Definitely should know what you need before you go in.

Besides the horrific customer service, I priced a barracuda Duralife diaphragm for my pool cleaner. Without batting an eyelash, I was told, «That will be $ 63.00 plus tax». I left the store and ordered the same one on Amazon for $ 18.00 and free shipping. Got it today.
By the way, don’t ask for a military disabled veteran discount unless you want to get the «Leslie Clerk Stink-​eye» and maybe 5% off.
Unless you really want to be oversold and be treated like you are stupid, Save the trip. Maybe the ever-​present Chlorine chemical vapors have adversely affected the employees.

This store is a joke. I went in trying to purchase some supplies to keep my 12′ pool in shape. He tried to get me to purchase $ 300 worth of crap I don’t need. I asked many questions only to be have them all spun around with big words and fancy formulas. Help your customers get what they need but gouging is a reason for never coming back. Which we will not be doing.

Horrific customer service. Upon purchasing 2k worth of supplies and equipment we were handed the telephone (at the counter) and asked to WAIT on hold to schedule the installation of the pool cover we just paid for. It was bad. I was ready to get refund but we had guests coming and needed the supplies and cover by that weekend. It gets worse. The install guy comes with wrong size cover and tells us we need to CALL the store and drive there ourselves to pick up correct size. After assuring them we wanted refund they stepped up and made it happen the next day. But I will NEVER go back NOT for any reason ever!

Terrible customer service. I’m walking out and driving to the next pool store. I will not shop here again. If I could give them zero stars, I would.

I would bother to post this except the only other review is 1 star and my experience with these guys was the exact opposite. I was having my pool re-​plastered and the contractor said my pool lights are obsolete and you cannot get gaskets for them anymore, badda-​bing that’ll be an extra $ 1000, wrong! I couldn’t find the gaskets in a day of searching online, so I called around locally as a last resort and finally the guy at Leslie’s knew exactly which light i had and cross reference it to another gasket, which he had 2 of in stock and i picketed them up after work and had them in the lights the next day before the contractor was ready to plaster. These guys are good and know how to solve problems!

Leslies stores apparently cannot go to distributors outside of who they deal with. They told me a part was no longer available and what they tried to seel would work. It did not and basically inferred I did not know what I was doing. I went to Crystal Pool in El Cajon and they had it on the shelf and had my filter up and running in no time. I will no longer use Leslies because of they seemed to more want to sell me a new filter rather than assist me finding the part I needed. Pool was done 2 weeks waiting on Leslies and at Crystal they had thepart and I was back up and running in no time. Good by Leslies and hello Crystal Pool and Spa in El Cajon.