PetSmart

Grooming review: they always do a great job with our 3 dogs. We usually get the labs a bath and our Pekingese gets a bath and a hair cut. The boys always come out looking very dapper, soft as d baby’s behind and smelling like roses. Even though our Peke is a nervous nelly, they handle him great. Also our old boy who has a hard time standing is treated gently.

Don’t get your animals groomed here. I took my dog in and they said my dog «wouldn’t let them» trim her nails so they didn’t do it and charged us anyways. I’ve heard of them doing this to a bunch of people. The more you know :)

Went to make an exchange for a plastic dog carrier we purchased from another Petsmart 6 days prior that turned out to be too small for our puppy. We couldn’t find the receipt but were OK with getting store credit to get a bigger one. We spend thousands of dollars yearly between our 6 pets so I’m very familiar with their policies. Initially they refused to except the exchange, telling us we’d have to go back to the store of purchase. I rebuffed, as this is a chain store and know fully that returns/​exchanges can be made anywhere and told the manager to look up the purchase with our PetPerks card. She went to the back to call the other store and have them verify that we actually made the purchase. We waited for 15 – 20 minutes, wandering around the store while she had to investigate. After waiting so long, I pulled up our bank statement showing the debit made on our account for the date, location and amount — all $ 216, which included the kennel, toys, food and clothes. She was able to confirm we did make the purchase as we already stated and offered to let us exchange or return the kennel. At this point I was irritated. I have never had to prove a purchase was made like this! It was almost like they were suspicious we stole the kennel… yeah, we stuffed a 32“x23″ hard plastic airplane crate in our pants and walked out. We decided to return the kennel and get our money back. Petco will be getting our business from now on.

I love petsmart. They have lots of stuff here for my animals. I have 5 doggies and a rabbit so I’m always at the pet store buying them stuff. I stopped in today to get a small dog carrier for my Doxie and a rabbit hut for my bunny. I was able to find what I needed. Though my pups destroy all toys given to them in 5 seconds I always get them more toys. I just can’t help it, I love them so much! I picked up some cute pumpkin toys today as well. The checkout guy was super sweet too.

GROOMING REVIEW: My puppy was in need of a haircut. The hottest week in San Diego was coming up so I couldn’t wait another day. Luckily, PetSmart had openings that day so I made an appointment with Dustin. I brought my puppy in & poor girl didn’t move. Lol. She was not happy that I was leaving & she was getting groomed. They told me it would take about 3 hours.
I came back 3 ½ hours later & my puppy was getting the last bit of her haircut done. I had to wait an extra 30 minutes. It took an hour longer than I was told, but that was fine because I came in before they called to beat traffic plus Dustin did an AMAZING job! I saw my puppy wasn’t happy getting a haircut, but Dustin handled it very well & was patient. I loved her haircut & he used the color enhancing shampoo on her. They give a Pawgress Report (great play on words haha) to let you know how your dog did throughout their appointment. Dustin met with me after her appointment to give me tips, let me know how she did, & went over her Pawgress report. Excellent customer service!

Prices are decent, I come in at least once every other week for cat and dog stuff, it’s the closest pet store to my home so I choose here over anywhere. My one and only concern and complaint is, every time I come in, iv NEVER had anyone approach me for help or anything, kinda odd maybe low staff who knows but it’s weird!!! Hire more people and or train them to be more engaged in the customers!

I bought a Chinchilla back in January. Kat was very knowledgeable and really told me everything I needed to know. The only thing that bothered me was that she encouraged me to buy him these chamomile treats that he doesn’t even like. She told me he ate them when she hand fed him but i dont believe her. I’m left with a full bag of those treats because he refuses to eat even one and I’ve been trying for 6+ months.

Since adding a puppy to our family, I’ve been in here a lot and I honestly have no complaints! The staff is always willing to help and if they don’t know an answer to one of my questions he or she immediately seeks out a manager in search of an answer for me. From food to toys to puppy life vests (yes, we took our fur baby paddle boarding!), Petsmart has helped us make the right choices for our puppy every single time!

I used the grooming services this week for my 2 year old Labrador Retriever. They did an excellent job and were very friendly. I will definitely be back.

Horrible Pet Grooming Experience!
Their rude customer service is the least of my complaints.
My poor dog’s ear was severely cut during the grooming, and their rude staff denied everything. I’m quite sure my dog wasn’t bleeding when I took him in.
What an awful groomer. I’ll never go there again.

I stopped in this store today for some advice on starting a larger fish tank and to pick up some supplies.
I dealt with two younger girls who knew absolutely NOTHING about the department they were helping me in. They were showing me things I didnt ask for and didnt understand much I was saying apparently. Then she told me to try the el cajon store because it has a much larger fish area. They keep the same inventory. I just left that one so I knew that. Then she pulled out a tablet and googled what i was looking for! I then walked her over and showed her one they had for example. She then conitued to look on google for a couple minutes until she finally recommended a competitor pet store 45 minutes away for answers.
Oh and I politely asked if there was a ‘fish guy’ on duty I could talk to and she said NO ONE there could answer my questions and the guy that could would be in in. two days.
K bye! Thanks for nothing and complete ignorance of basic fish info, even though you are helping people in this department. Its not the girls fault. she shouldnt be the one answering these questions Petsmart. I dont understand how you manage to run a massive pet store but arent staffing them with knowledgeable people. I might as well go on amazon or go to walmart and save some money since I have to learn everything myself anyways.

IN REGARDS TO GROOMING: I RECOMMEND KC!!! .I have a 125lb cane corso that I’ve been bringing to El Cajon petsmart grooming for over a year now and I can’t say I’ve been too impressed with service until recently when I switched to santee petsmart. It always seem like an all day event. I would drop him off for his appointment and then wait AT LEAST 4 hours for a call back, since they told me «he doesn’t like the blow dryers» so they have to leave him in a kennel to air dry. Poor guy isn’t a kennel dog. So i switched to santee hoping maybe I’d get better results. ENTER KC. I met kc and asked her if she could just give me a call after he’s been rinsed off and I’ll take him home damp and dry him off myself, I just don’t want him in a kennel by himself for 4 hours… Not even an hour later, KC calls me and let’s me know hes ready to go and she was able to use the blow dryer on him with no problems. Kc interacts with my pup very well, considering he’s not the friendliest looking dog! She was able to recommend a new shampoo for him as well that doesn’t cause flaking for him, she does a thorough job with a pad softner lotion and has my pup back to me as soon as possible. 5star service from KC! I’ve requested her twice so far and won’t let anyone else groom my pup now!

I love this store. Pets are welcome and they take returns seriously. I thought I was going to have an issue when we opened the dog food at home today and it smelled like rancid oil. I had already thrown out the receipt, but I thought I’m gonna try anyways. No worries! They traded it for our other purchases and didn’t even bat an eye when we told them we didn’t have the receipt. Thanks Girls!

I just got the cutest mini weiner dog and i went to Pet Smart to get my supplies and I bought a Pet starter for $ 20 and it saved a ton of money! It came with a Puppy Orientation for the pet owner which i went to the very next day with David and it was the best thing I could have done as a new dog owner. David showed me great tips and tricks for crating, potty training and supervision. I would highly recommend working with David.
My only complaint is that I signed up both times in store for pet perks and it did not work either time so i had to create a log in at home, no big deal but just make sure you have an account so you start getting points!

This is for the groomers only. I attempted to bring my puppy in last week to be groomed for the first time. The experience was fantastic inside the store until we walked into the groomers. When we walked in we were left standing at the front desk while the young lady who eventually helped us stopped flirting with her boyfriend who was sitting in the back corner playing on his cell phone. No grooming was going on in the shop. I asked if they could sneak in my yorkie for a quick bath and they told me they were done for the day at 3 because someone called in sick so they were closing at 430. I was confused because it was only 3 and no dogs in sight. She then immediately started asking for my personal information. I asked her why and she told me she was scheduling me an appointment in 3 days. I told her no thanks and left. I got a really bad feeling from the employee and would never feel comfortable leaving my dog with them for any period of time. I have also since heard that they have dropped a few dogs and cost owners pets. Not sure if there is any truth to this story, but I’m not taking any chances especially after the vibe I got from the employee.
PS: making out with your boyfriend at work in a room full of dog hair. Gross!!!

100% directed at the grooming department, my dog got kennel cough here! Here bath ended up costing me 200 between the bath and th vet I could have got a lot more done with that, and now my dog is suffering and going to miss her dog show due to their incapability to keep their stations sanitized! When I called they said a manager would call me back and never got a call back! I honestly can’t believe the lack of responsibility that goes on here. So frustrated! Don’t go here!

Not a bad place. Might actually like it better than my local petco
Huge, wall of fish. Lots of stuff
However the staff is not great. I listened to a girl complain about how it was almost time for her to leave. She was actually having a little convo about it. Got to the point she forgot to give this lady her change back. Thankfully it was about thirty cents, and they said to just keep it
If I am in the area maybe I will check it out again, but that’s about it

Fish Penicillin, I came in today looking for medication for my pet. The ladies here were really helpful. This place is huge! I am a fan of this particular store! They even have an animal hospital in the back of the store and there are restrooms for their customers. This place is really clean and well stocked!

My puppy and I love coming to this PetSmart! Almost every associate knows my puppy and will come say hi to her. My puppy loves the attention she gets and will walk all over the entire store to say hi to everyone. I love taking her because it helps her sleep at night (she tires herself out there).
Everyone is extremely friendly. The puppy classes are great and the trainers are AMAZING!!!

I normally go to the El Cajon location for the last 5 years, which I love. However, this time I went to the Santee location because I was in the area. First, I gave a rabies shot record, which they did not accept, stating it expired. They kept me there for a 20 minute delay dropping the 3 dogs off so I had to have the vet call them. Even the vet stated it was clearly current!
Secondly, I was charged for the wrong breeds. They stating that the dogs were «too big for this breed.» yet they are purebred maltese and are charged by breed, not size.
Then they charged extra because one of the dogs was difficult to groom (she’s 5 lbs!). Also, one of the dogs had a big cut on them from the grooming. When I called for a refund for being charged the wrong breed I was asked to go to my other Petsmart from now on and not return there. They issued a refund very begrudgingly and rudely. I was fully dissatisfied and will not return.