Santee Physical Therapy

I am not going to give you any opinions, just the facts.
My doctor gave me some choices of P.T. businesses in Santee. I chose Santee Physical Therapy for no special reason, as I knew nothing about any of them. My doctor sent them the P.T. orders. They called me immediately to make an appt., but I wanted to wait a week or so to start because my doctor was thinking of adding something to the order. They asked what ins. I had and I told them.
When I was ready to start, I called them to make an appt. They asked what my insurance was and I told them. On my first visit, I got there 15 minutes prior to the appt. time. The office girl, I think her name is Kelly, was flying around trying to get out of there to go home. A client had just finished up her session and was trying to ask Kelly about something and Kelly was really short and rude with her as she gathered her things to go home. No doubt about it, Kelly had to be out that door on the hour or the world was going to end. I was grateful Kelly didn’t have time to get me checked in and situated. Come to find out, they didn’t know I had two areas of my body that needed work, even though it was on the doctor’s orders.
My therapist, Ashley seemed knowledgeable, friendly and acted professionally. When she finished her evaluation, I set up 8 more appts., 2 a week for four weeks. I was told I needed to pay $ 45.00 for each visit, which I agreed to, and I paid my $ 45 for the first visit.
On my second visit, I was happy to get the therapy Ashley gave me because I could tell she was working the right places. Instead of paying $ 45 for that visit, then paying $ 45 again the next day for my next visit, I asked if I could pay $ 90 which would include both visits that week. I was told that would be fine, so I paid the $ 90 for the two appts. that week.
When I arrived the next day for my third appt. at 5:00 P.M., Kelly was there. She told me that now I had to pay $ 63 each time because they did not contract with my ins. co. so I’d have to pay more until my deductible was met. I just looked at her, processing all this. A phone call would have been nice.
1. They knew what ins. co. I had and they knew it more than a week before I ever came in. They knew it my first visit. They knew it my second visit. But Kelly waited until I drove to their office and walked in for my 5:00 P.M. appt. before telling me there was a change.
2. If they didn’t contract with my ins. company, what was this deal about meeting my deductible?
Something seemed fishy to me, so I said I would go elsewhere, asked for the $ 45 that I had paid in advance and asked for the orders my M.D. had sent to them so I could take them to another PT office. Kelly said she would get me those things and that she would call me.
After a week of hearing nothing from Kelly I called the office. Kelly was at lunch and would be back at 1. I asked for them to have her call me. She called me… at 4:45 P.M. By that time I was no longer sitting by my phone. This seemed like more and more of a scam to me as each deal and promise got broken by Kelly and Santee Physical Therapy.
I called again, fuming. Kelly said she couldn’t do anything, that I had to call their bookkeeping office. So I did. Tina told me that I would not get a refund, or the orders from the dr, that I owed them money, even though I had paid them what they told me I owed prior to them changing their mind. Tina also said that they didn’t know until they billed the ins. company that they weren’t contracted with them. Really? I’ve never run into a situation where the provider didn’t know what ins. companies they worked with. Tina said I would not get my $ 45 back and that I would not get the doctor’s orders back either. I said I would go about it another way and hung up.
About 30 minutes later, someone else from bookkeeping called to tell me that, yes, I would get my $ 45 back, but it would take 30 days. When I asked about the doctor’s orders, she told me I would have to drive to Escondido to pick them up, that Santee Physical Therapy would not mail them. When I questioned that practice, she said she would have to check on it. Have not heard back from her. All this time I am doing without the PT my doctor ordered.
It will be a pleasant surprise if I get my $ 45 back. If I had known prior, I would have never gotten involved with Santee Physical Therapy because of their questionable business practices and apparent ignorance of how things work. Too bad Ashley works there, because I think she’s a good therapist in a poor business office.
If I get my refund, I will bump up the number of stars. But be sure you get everything in writing if you go there and remember not to trust them when they say they take your ins., or that they’ll call you. Always double check with your ins. co. since Santee Physical Therapy’s business people don’t know. And ask your ins. co. what your copayment per visit will be; don’t trust Santee Physical Therapy.

Only been to PT a couple times in my life but Ashley and Ryan have saved my back within 3 weeks. Super knowledgeable and personable. Awesome crew!

SPT is Awesome! Ashley, Frank and Dave are able to explain to you WHY you are at PT, WHAT you are going to accomplish, and ARE MOTIVATORS! I recommend these miracles workers! If you have tried everyone else, go here!

I’ve been to PT several times, in multiple cities/​states, before going to Santee Physical Therapy, but I’ve never had it solve any problems. SPT is different. Ashley, Dave S (Hawaiian Shirt/Viking’s fan), Dave B (BBD), and the guys (Frank, Mike, Ryan, Ian,) saved my back. And my shoulder. And my knee. And my ankle.
I went in for my back in August 2011, after being sent to the ER with blackout pain, and these guys (and Ashley,) absolutely saved my life. In my mid-​20s I was already thinking I’d have to give up everything fun, and I was pretty sure I was going to struggle with every-​day living, for the rest of my life. The docs had pretty much told me so.
SPT rehabbed me, and I got so much quality of life back. I got to be a (physically) normal 20-​something once again.
And of course, I’m injury-​prone, and had old injuries; SPT solved those issues, too.
They’re fantastic! They each delivered their own special care, and a bit extra — fantastic personalities. They solved physical issues, and kept my mental health high, as well. We laughed every day I went in, and even on crappy days, they cheered me up (which is totally not in their job description!)
These folks are the best! I miss them dearly, but alas, they fixed ALL of my (joint) problems and sent me on my way, much better than before. I’ve since moved a few states away, but I still recommend them o EVERYONE in the greater SD area.
I’m *so* thankful for all that they did, including their outstanding patience, and their superior knowledge.
They also gave great food recommendations, music trivia, and general jovial spirits. Their jokes made my months.
(Dave S and his calf-​love, still makes me laugh, almost a year later.)
I *highly* recommend them to anyone with an injury — before or after surgery, and especially sports-​related injuries. They’ve reduced any need for me to even consider surgical intervention on any of my joints, which I’m so thankful for.
They know their stuff and get you back on your feet. If you do the work, and ICE, you will recover.
They also help people recovering from major surgeries.
I got to meet a good number of knee surgery rehabbers, in particular, in my 2-​ish years there, and watch their progress too. We had a jolly-​old PT club for awhile, though the «players» occasionally changed; I think the morale helped with the recovery. We got to know each other, and looked forward to seeing one another, and rooted each other on. We cared that the person beside us «graduated». SPT fostered this atmosphere while maintaining patient confidentiality and maintaining HIPPA standards.
Ashley and both Daves were always excellent in explaining the problems and the treatments to me. They never patronized me, which was nice, and I was very involved in my own recovery. It was nice knowing the reasoning behind each exercise, treatment, or injury.
(I need to also give an honorable mention to Ester, whom I never had the pleasure of working with directly, but after spending nearly 2 years in PT with all of my issues, I got to know the staff… and she’s great, and of course, Kris and Sam, at the front desk, who always took wonderful care of me and kept me entertained.)
Trust me, SPT is the BEST PT I’ve ever experienced, by far!

Excellent. Good assessment of condition and communication. Each session is very thorough with various therapies related and adjusted to condition. Very friendly and helpful staff.

I’ve been going to Santee PT off and on for about a year. Dave and Ashley the 2 Physical Therapists there are GREAT! I do not have to have shoulder surgery thanks to their hard work. The whole staff is always great, professional and fun to be around. After a brief PT experience «accross the street» I had given up on PT, but switching to Santee PT made all the difference!

Based on one review I almost didn’t go here, but I’m sure glad I did. Due to a recurring knee injury I was a patient for over six months, and during that time I ran across two Dave’s. The one Mark B mentioned in his review thankfully no longer works here, and the Dave that remains (Hawaiian shirt Dave) is the main reason why I kept going back. The support staff is also very friendly and courteous. Also, their newest P.T.‘s is a recent USC grad and she’s very good. I recommend giving them a try to see for yourself.

First of all mark you need Jesus! And second Santee Physical Therapy is kids friendly and the most comfortable, down to earth place ever! I bin going here for over a year. And all the employees have helped me through a difficult time in my life… And I give them love and respect… I don’t understand how this Mark guy could ever dis-​respect and talk nonsense about this clinic and the employees here… They are so dedicated to your well being and recovering of you injuries… My experience was a 100% excellent … Mark is being so negative it is so not cool… But any how on a positive note… My overall expirence was so good my recovery was a success!!! I had a ankle injury that took a long and hard time overcoming but without the help of every staff member of Santee Phisical therapy I never would have been able to recover and regain my strength to return to my normal physical state before my injury. If they didn’t use all there expertise in the art of therapy! Any how thank you to RYAN, Chris, Frank, Dave, New Dave, Betsy, and Ashley I really appreciate everything you guys have done for me! From the bottom of my heart I felt like family! God bless you all and continue to bless, cure your patients injuries… And Dave never used a cell phone??? He always was ingaged with the patients /​conversation always with patients!!!
Love always,
Angela