Scripps Clinic Santee

Dr. Hawkins and all staff are dedicated, attentive and seem to LOVE the great work they do! In my 50+ years I have never experienced a more attentive and knowledgeable physician as Dr. Hawkins. He is by far the best listener, and provides much more time than one would expect when with a Doctor. Even if it’s been 8, 10, or 12 months, he picks up where we left off — asking me about personal things that we discussed «off the record». A true professional with top notch people skills. Over the last 3 years, waits have never been more than 10 minutes. Blood work is quick and painless… even without an appointment. Nurse Rebeca is the queen of care, concern & follow-​through — always remembering to follow up and inquire about test results, new meds, etc. Finally; no one greets patients coming through the door better than Susan — a real welcoming Angel. Best office in every single aspect. Thank you!

Dr. Hawkins has been my children’s pediatrician for the last 4+ years. Although we have had no problems in the past– I just ran into a big problem with the way he handled my sons injury and subsequent disability request. My son injured his MCL and couldn’t work for 6 weeks. He’s just a teenager and makes hardly anything but that $ 40-​$ 60 he would have gotten from STATE DISABILITY — that HE PAID INTO THRU HIS PAYCHECK DEDUCTION– would have meant a lot to him. He pays into it. He’s entitled to it. Dr. Hawkins acted like it was PERSONALLY being paid by him. He was supposed to have an MRI but the office somewhere drop the ball and MRI never contacted us so he never went subsequently Dr. Hawkins would not approve his disability because he never got the MRI. THEY HAD TO CONTACT US AFTER REFERRAL WENT THRU. They never did. So he denied this teenagers measly dollars that he was entitled to becuz regardless of the MRI HE COULD NOT WORK WHILE INJURED.
Shame on him.

Over the last few years I’ve seen a few doctors at Scripps but no one like Dr. Hawkins! I honestly don’t know how some patients can bash him when every time you see him he is nothing but professional and attentive! If you’re reading this David, thank you!

I’m really picky when it comes to cleanliness and this place is very clean! The staff has been nothing but super friendly to me and my husband. They seem to run a little late but I’ve never been anywhere that doesn’t on occasion.

This BS about being referred to a «patient advocate» is just more piling on of their inability or lack of will to resolve complaints. Last time I checked a «patient advocate» was suppossed to be your doctor. If you need an advocate to represent you with your dealings with a medical office, well, isn’t that an attorney?

Dr. David Hawkins has been my Primary Care Physician for almost 5 years. He’s the best, you couldn’t ask for a better person to look after and sort through your medical needs. Dr. Hawkins was recommended to us by my wife’s co-​worker and I’m thankful that she did. My medical issues are somewhat abnormal and I feel like I’m in good hands with him and the Scripps team. My wait times have never been long in Santee, his staff has always treated me with care and respect. Across the board happy with my choice.

I give this place 2 stars because we love the providers, however the blonde front desk lady leaves a lot to be desired. Her lack of professionalism is astounding! She is rude and unfriendly. Yes all doctors offices run behind but a little common courtesy and communication go a long way. This clinic needs to realize their patients time is just as valuable as the doctors. We have been coming here for awhile and have only been seen on time about 10% of our visits. Have spoken with the clinic administrator but all he does is shirk the blame to the doctors and make up excuses.

I have had a few appointments here and today was definitely the worst. I make it on time. I was told a certain time and I was a little early only to be told my appointment is 30 minutes later. They lie to you over the phone and when you arrive they look at you like your an idiot. All my other appointments were never on time either. I was always waiting in lobby to be seen. When are doctors ever going to get their shit together. I will now be looking for another primary care physician. Their staff really don’t care about their clients. Your just another #. You can find better.

Twas the morning of Christmas eve. I woke up with a rapidly developing skin condition. I felt it needed immediate attention, but did not want to go to the nearest Scripps Urgent Care clinic at Torrey Pines Mesa. It’s a 30 mile drive from Lakeside (One star on that one). My regular clinic is the Santee one. It was a shot in the dark, but called them hoping to get in that day. From my 8:30 call, got an appointment for 9:45. And this was even with only one doctor on staff because of the Holidays. Dr Nerantzinis was very proficient and knowledgeable and took care of my condition in no time. He was never rushed.

This clinic and ALL of their staff are SO nice and so on top of their game! My husband and I have been going here for about a year now, and have had nothing but positive experiences. The woman who works at the front desk to check you in is super, super sweet; she just gets everything rolling in the right direction. I’ve met with many different nurses during visits and they’re all really friendly and on top of things. And I’ve seen Dr. Christopher Nerantzinis three times, since the original MD that I signed up for as my primary just works part time, and he is so nice and smart that I just switched over to him as my new primary care doctor. I’ve called the front office way too many times (LOL) with questions and following up on stuff, and they could not be more awesome. Every single time, they take care of exactly what needs to be taken care of in a timely manner and are really professional and friendly. I highly recommend this clinic!!!

Doctor netantzinis is one of the best doctors i have ever seen. He takes as much time as you need. He really cares about you. It is not just a pay check to him. He will do everything he can do to save you money if you are paying cash.

Love this clinic! My 9 month old son has been seeing Dr Scannell since birth and she is amazing! She takes her time to address any questions as well as going over development and what to expect. She also had no issues with an adjusted vaccine schedule to make sure that my son did not have an adverse reaction to vaccines. I also love to go to this clinic for my lab work. My specialty doctors are located at other scripps clinics that charge for parking and take forever. So I go to this one for convenience, there is almost never a wait! The phlebotomists are also very friendly. My primary care doctor is not affiliated with scripps and I still get that lab work done here. Sooo much better than labcorp or any other scripps clinic!

Full disclosure: We didn’t see a doctore here. Unfortunately, we forgot about our appointment. As a result, I absolutely expect difficulty with rescheduling, which we certainly experienced. The reason for only two stars is the demeanor and tone of the scheduler, Sonya. She was unhelpful and very condescending; she seemed to be put out by having to take my call. In the end, we decided to find another doctor rather than deal with the cold reception again.

I had my first visit here with Dr. Nerantzinis; who is one of the newer doctors. The nurse was friendly, and the doctor attentive. They made me feel very comfortable and cared for.

I have been meaning to write this review for a couple of months now. I am new to San Diego and asked around work for a good doctor and someone recommended Dr. Hawkins. I wasn’t very excited about coming back to the U.S. after working overseas for 7 years and dealing with the US healthcare system shenanigans however Dr. Hawkins is very professional and I feel comfortable having him as my primary care doctor. He listened to everything I had to say about my medical concerns and I did not feel rushed out the door. I was able to make appointments easily and be seen usually within a week of calling. It took a couple of months to figure out what worked best for me so it was helpful to be able to be seen quickly. The office staff is also very nice and helpful when I have been to the office. I have had a couple of questions about prescriptions and if Dr Hawkins is not available I have been able to speak with a nurse practitioner that answered all of my questions.

It is with much disappointment that I give this clinic 1 star. I like my doctor a lot and the nurses are great however, there office staff leaves MUCH to be desired. Twice in the last month I contacted the front desk for refills on prescriptions. I was told I would get a call back on both of them. I didn’t ask for these call backs but I waited both times for 3 days for a call back to go get my prescriptions and when I called I was told that my prescriptions had been called in days ago. The first time I let it slide but the second time it was a time sensitive prescription and I was upset enough to talk with the office manager. He wasn’t in so I left a message. I bet you can’t guess what happened next folks? That’s right… it’s been a week and no call back. I would have loved to have resolved this issue with the office manager but unfortunately he didn’t feel it was an issue that needed resolving, and it will unfortunately likely result in finding a new doctors office. So be aware when you choose these doctors the doctors are great but your points of contact will be difficult.

1015 appointment it’s 11 now– not one word from the desk staff and I’ve watched person after person walk in and go ahead in. I’ve been here since 930. I get running behind but have the courtesy to respect my time and say something. Apparently I was missed in the lobby but still disappointed the staff just ignored me at the desk.

Two months ago, took my daughter for the first time to see Dr. Allos for canker sores. He saw her for less then 10 minutes and said there is nothing you can do for them. They billed $ 231. I questioned the bill and it was confirmed by the manager that it was the correct amount. He had confirmed it with the DR and the billing dept. On a positive note, he claimed he asked for a discount, but that was declined. He claimed that is is customary for large companies like this to charge this much. Put this review on google reviews and received a message from Scripps that a patient advocate would contact me with no contact info to contact them in case I never heard from them. Never heard from anyone but got a NEW bill for $ 197.78 with no further communication. NOT HAPPY.

Review re: DR. SCANNELL
Each year, during open enrollment, we base our selection heavily on which insurance Dr. Scannell accepts the following year. We’ve moved a few times and each time was further from Santee, but we STILL bring our daughter to see Dr. Scannell — that’s how much we trust her. Dr. Scannell is reassuring when things are ok and not forceful with treatments when things are not. She provides you with a wealth of information to help you understand what your child is going through. Both Dr. Scannell and Edith are personable. They remember who you are and little things about you when you return. They make you feel like you’re not just there for an appointment but to visit with friends.

Once again the staff at Scripps Santee have come through for me. Courtesy, Proficient, and Excellent Service. Thank you to Sonya, Cristy and Dr Hawkins.