Service King Collision Repair of Santee

Great place! They kept me updated on the process and fixed everything i asked of… i would definitely recommend them and would go beack again

Overall I’m very satisfied with my experience. Peachy is absolutely amazing, and the customer service at this place is great. I received text messages throughout the process. The only minor issue was my truck wasnt ready the day the text said it would be and i didnt hear from anyone with any further updates so I had to call. But when I called I got the answers I needed. Jon is also amazing he made sure I was satisfied and him and his team did an amazing job with my repairs. I felt like I was driving a brand new car again when I got it back. Not only were my repairs great but my car smelled amazing and was clean inside and out!

Service King in Santee, CA is a great place if you need your car repaired. The service is excellent. The staff is friendly and informative. They keep you informed during the whole process and my car was finished a day early. I am so happy with this company I would recommend them to all my family and friends.

Service King staff were super friendly and professional. I had to drop off my car with 2 young kiddos and the staff worked to accomodate my crazy schedule. The office even had a gated area for infants and toys to play with to keep the kids occupied while I took care of the paperwork. That was really helpful. :)

Service King is great. Peachy the front desk receptionist was so amazing at greeting me and starting everything and then clarifying everything and wrapping up the whole process. And she’s so nice! Katelyn was my service rep calling me letting me know all the processes that were happening to my car and why and really walked me through everything and made me feel at ease with my car services. I wouldn’t recommend anywhere else to get your car repaired!

This location is amazing! Alex Doria provided top notch service! I have never experienced this kind of great service when I have had my car worked on anywhere else! They were able to come to my work with a rental car for me AND pick up my car so that I did not have to drive as my schedule is so hectic! Awesome! The work they did to my car was excellent! It looks as good as it did when I bought it. They were even able to get it back to me before the date they initially told me! Peachy and John McCain were great as well in keeping me informed of the progress on my car. I would definitely recommend this location to anyone and everyone! Thank you so much to everyone there and especially Alex!

This place is the best. John McCain takes real pride in his work and it shows. They keep you update on every little detail so you know exactly what to expect and they are fast. I would recommend this place to others

I took my 2016 Mazda for some bodywork and was very impressed with the service I received! John McCain was my advisor and took excellent care of me. He consistently followed up and kept me in the loop of my service. My car was ready earlier than I anticipated and looked brand new again! John was great and even followed up the next day with me after getting my car back. I will definitely recommend working with him and Service King again! Thank You!

Update from below: After having to take our car back to have the relatively minor aesthetic discrepancies listed below corrected (which required completely replacing the rear bumper again), John McCain did a great job of getting the vehicle corrected with minimal hassle. My review would be 5-​star if it weren’t for the re-​work.

John, Peachy and Caitlyn are the best. They always provide superb service. The place to go for whatever you need repair to your vehicle. They are very Up front with their estimate and guarantee their work. Highly recommended.

We have always taken our car to this shop when we have had problems. Once again they exceeded our expectations and did an amazing job. John was great at keeping me updated on the progress of my car and getting it done in a timely manner. Peachy has been great at answering all of our questions and getting back to us. Our car was ready at the end of the day and both John and Peachy waited for us to get there even though they were closing. I thank them both and couldn’t be happier! They also took care of getting our rental car back to enterprise so we did not have to worry about it. Thank you Service King!

From the first meeting with the receptionist to receiving the car back after repairs, it was an excellent experience. The receptionist was always extremely nice and informative. Kaitlyn called every day to update me on the status of the vehicle, and it was done early. Would definitely use them again!

Awful experience! The change in ownership is definitely a change in service. From the start it was mistake after mistake. We got a call from their service department after our insurance had contacted them and approved our repairs and we set up our appointment time and confirmed funding for a rental car as well had been received. Show up the next day and they don’t have our appointment or rental. After quite a bit of waiting, an estimate is taken and we receive our car. Then a few days later we pick up our car and the work done is shoddy to say at least as our bumper falls off a few days later since they glued it on! Take it back in and all they do is re-​glue it back on. We then find out the $ 500 we paid to have them glue our bumper on is the same cost for a new bumper! What?! All they say «oops our bad, yeah we probably should have told you but we can give you a good deal on the new bumper…» No, thank you! Then get a call from the rental company and they never gave the funding number from our insurance company and are asking for us to give it to them. So get to take care of that as well since they apparently either lied or are incapable of communicating with the rental company they work with.

Service King was awesome they really took care of me these really know how to treat a customer they really know how to make you feel appreciated from John the mechanic to peachy the receptionist to Kaitlin who was just there was very helpful

I had the best experience with Service King! Andrew and Peachy are AWESOME! I receive my car back before the expected date! Great service both work wise and Customer service!

Service King in Santee, CA is professional yet gives personal service, efficient in making repairs and handling paperwork and insurance claims, gives a lifetime guarantee on their work, and they detail your car when it’s ready to return!!! I highly recommend this great business!