The Cupcake Store

I called The Cupcake Store this afternoon inquiring about sugar free cupcakes for tomorrow, Tuesday December 1^st as it is my darling husband’s birthday. The lady who answered the phone was kind enough and asked me if she could place me on hold since she was previously helping another client and was the only one working in the store. Sure, no problem. 25 minutes later I am still on hold. I finally hang up and have tried to call back for the last 45 minutes; however the line is busy.
Sorry Cupcake Store, you just lost a sale.
I called Flour Power in El Cajon off of Fletcher Parkway; Monica there told me that they need a minimum of 3 days for a sugar free order. I told her my experience with The Cupcake Store and she placed my order for next day.
Did you hear that Cupcake Store??? Your customer service is going to kill your business.

This is my second visit. The older lady at the register was extremely welcoming. I am BIG on customer service and she defiantly met my expectations. Even noted that I asked my toddler why his mouth was dirty and offered a napkin and asked his name. She explained all the flavors and told us about the current special, buy 3 get 1 free. The only reason why the shop doesn’t get 4 stars is due to the cupcakes being a bit dry and not really anything special.

My favorire cupcake shop and place to go before i hit the used book store. Delicious and always fresh. Great for all occations. !!

The staff is always friendly. I don’t love their cupcakes. I think the pricing is a little steep. They do offer a wide variety of flavors throughout the week which is nice. Not a bad place, just not the best I have had.

Was looking for a good alternative to driving all the way to Sprinkles from lakeside. This was not it. I couldn’t decide because none of the choices sounded appetizing. I had the Oreo and my boyfriend had the chocolate peanut butter. My was okay but his just wasn’t good at all. The cake isn’t dense enough and the icing’s texture was off. Beside the decal on the window you wouldn’t think this store was a bakery. Where is the fun atmosphere?

Yesterday we popped into The Cupcake Store for the first time. Joe got a Boston Crème cupcake and we also bought the dogs Pupcakes! Everything was yummy. Today we were walking by as Ann was closing and she invited us in and gave us all these welcome to the neighborhood goodies. Ann does not sell day old cupcakes. She normally donates leftovers at closing to Noah Homes on Saturdays but they weren’t able to pick up today so we were the lucky winners of these amazing goodies! Oh and during the week she donates leftovers to the Santee Food Bank. This family owned shop is a gem! Please check them out and help support a very generous family by eating their delicious baked goods! :D

*** 3stars because the cupcake itself was dry and not so tasty. Maybe a touch of mayo to make it moist.
Icing is fabulous though!
Presentation was beautiful!
What brought me into this store was their «pupcakes» cute, smells really nice, almost ate them!
I bought pupcakes for my doggy neighbor. Then ended up buying cupcakes for his daddy and grams!
Still would go back. Maybe I just had an «off» batch.

Went today for the first time. The shop is really cute and the girl that helped me was very friendly. There was a great selection of cupcakes in the display case. I purchased a Pink Lemonade, S’Mores, Mancake and a Neapolitan. I tried the Pink Lemonade and S’Mores. They were both delicious! The Pink Lemonade was just the right amount of sweet and tart and the frosting was really light. The S’Mores was easily the best cupcake I’ve ever had. A delicious chocolate cake with a graham cracker crumble on the bottom dipped in chocolate ganache with more crumbs and delicious frosting. My intent was to only eat ½ of the S’Mores and ½ the Pink Lemonade, I ate the entire S’Mores cupcake! Hopefully I’ll show some restraint when I try the 2 I have left. But I doubt it!

TURNED AWAY THE KIDS. So, all the kids were excited for their field trip to the Cupcake Store. Upon their arrival, they were turned away and ignored. They would not answer the door! Thank you Santee Library for taking in our broken hearted 3 year old. He had been looking forward to this for over a week!
Eventually, they acknowledged the kids and let them in, but were not very nice to them. Hopefully they are nicer to other customers and kids. We will going for fro-​yo in the future instead of cupcakes.

I was SO excited for cupcakes today. We had a field trip scheduled to tour the kitchen, and then buy mini cupcakes for the kids. They were closed, and did nothing to acknowledge us. Luckily, the Santee library took us in and showed the kids a good time. An hour later, they decided to let us in. One of the employees was VERY rude, although her younger coworker did great with the kids once we were allowed in. Thanks to the library for saving the day.
The cupcake I had was pretty good, but the lack of customer experience will keep me from going back.

I am sorry to write this. My Daughter was so excited about going to the Cupcake store with her daycare. As they were walking up the person inside ran to the door and closed it and flipped the sign to closed. This was a planned field trip for the daycare and don’t understand why they would do that without a explanation… They walked down to the Library in which they got a special reading. Thank You Santee Library for saving the kids from walking back in the HOT sun.
Cupcake Store you just lost a few customers…

Omg cupcakes were delicious! The icing and frosting was perfect not too rich but amazingly delicious. Will definitely go back and get more cupcakes regardless of diet :)

Went here to buy some cupcakes bought one regular size and a mini one wanted to use my Unilocal coupon on my phone «buy a regular cupcake and get one mini free» the blonde female employee proceeds to tell me that it has to be printed out (it didn’t seem like she wanted to take the coupon/​making it difficult to redden this) so I say ok that’s fine and pay for my cupcakes when I leave I read the coupon and at the bottom is says «show this screen to a owner or employee to redeem your offer» wtf she lied to me not happy about that terrible customer service will not be back to snooty service
About the cup cake I got the chocolate peanut butter it was good but didn’t have the peanut butter element and the only theming that was peanut butter about it was the peanut butter cup pieces on top.
Red velvet was too dry and was not moist.

Thank you so much to Ann at the Cupcake Store for doing the cake for my wedding on ³⁄₂₇. The cake looked beautiful was delicious and Ann was so friendly and helpful throughout the whole process. The cake was much more inexpensive than many other places we went and also tasted way better. I would absolutely recommend The Cupcake Store for a catered event, a wedding cake, or just a yummy cupcake!

I love you The Cupcake Store, I’d like for you to take my hand, and never let it go, exploring a life together of mouth-​watering transcending combinations and happiness.
S’mores and Mancake? Hello eternal joy.
Chocolate Peanut Butter? HOLY COW ARE YOU GOOD!
Everything was so good, I decided that this will be our go-​to place each and every time we are craving cupcakes for birthdays, business, leisure, friends & family.

Just visited the Coronado store (btw– owners should set up a separate listing for that shop) and couldn’t have been more pleased with the customer service I received. Very helpful, cooperative, all along with a military discount for 18 cupcakes purchased last minute for my daughter’s birthday– yeah, I’ve got planning issues.
Watermelon, Strawberry Margarita, Coconut Lime, Cotton Candy, Lemon Lime– all big hits with the girls! Very professionally done and finished. Expert crafting.
I didn’t see any «traditional flavors» but I’ll be back, often. I love to support local businesses that care about locals.

This review. solely based on the «customer service» I received over the phone…
I called and asked for Vegan Cupcakes… curtly the lady on the phone said,” we only have them on Fridays”…“I said great, can you set aside six for me”… «and would they be ready for me at 10 am» ?
I got an irritated response, and a «they should be»…(wow)…I said, «Well I am driving a long distance for these, are you sure they will be ready»? (another irritated answer) «they will probably be ready» (what the hell is this?) I said, never mind…
Wow. if this is the kind of service I get over the phone… nah. I will drive the extra ten miles to Sipz… that happens to have multiple flavors of Vegan cupcakes EVERYDAY… AND HOLD THE PHONE… they are actually NICE AND ACCOMMODATING on the phone…
Folks… news flash… good customer service shouldn’t be that hard… especially when we are talking «cupcakes»…

Some men buy their wives flowers for a nice surprise, I buy my wife cupcakes. And she loves them.
We found out about this place when we went to a friends birthday and they had a dozen. Wow, they were so good I found out where they were from. And since then I make the drive from central SD to get some.
My only gripe is they only make a limited amount of flavors per day. On second thought, I think that actually might be a plus because if they always had all the flavors we would probably spend a lot more money per visit.
Great cupcakes.

Favorite cupcakes in San Diego!
Been here I don’t know how many times now… Have even been surprised with a huge assortment for my birthday. Very fresh tasting, best strawberry cupcake (my favorite), and well priced!
Check it out!

I stopped in to try one of there cupcakes. I saw they had peanut butter chocolate cupcakes and decided right there and then, I had to have one. I bought the regular size one for $ 2.75. The cupcake came in a nice plastic container. (
)
The cupcake was very good and came with a very nice, what I believe was butter cream frosting sprinkled with bits of peanut butter bits. (
) The chocolate cake portion was very moist and with deep rich chocolate flavor. (
) on the top, there was a small swirl of peanut butter mix which was heavenly. Great cupcake
The lady who took my order was very nice and had a very good sense of humor. The price for the cupcake was moderate for the snack size dessert. Definitely less expensive than Baby Cakes.
Peanut butter and chocolate…“sigh”